Lead QE, Compliance, Maturity & Audit

Humana; Boston (MA); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

Humana is seeking a Lead Quality Engineer to advance enterprise quality engineering standards, governance, onboarding practices, and enablement across its technology landscape. The role partners with Quality Engineering, Engineering, Product, Agile, Risk and Compliance to drive maturity and adoption of best practices, while supporting audit readiness across programs.

The ideal leader combines deep quality engineering experience with governance, change enablement, and cross-team influence to

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in quality engineering, software engineering, test engineering, quality governance, SDLC practices, or related disciplines.
• 3+ years of experience leading or influencing enterprise standards, methodology, governance, compliance, or enablement initiatives.
• Experience defining or implementing quality engineering standards, testing methodologies, SDLC controls, or engineering best practices.
• Experience working with governance, maturity assessments, risk and compliance alignment, or audit support processes.
• Experience developing enablement materials, onboarding approaches, training content, or organizational adoption programs.
• Strong understanding of modern software delivery practices, including Agile, DevOps, CI/CD, and test automation.
• Strong written and verbal communication skills, including the ability to create executive-ready and team-facing materials.
• Strong analytical, organizational, and problem-solving skills.
• Demonstrated ability to work across multiple teams and drive alignment in a matrixed environment.

Responsabilités

• Lead development, refinement, and socialization of enterprise quality engineering standards, methodologies, and operating procedures.
• Support the definition and evolution of enterprise quality engineering strategy in alignment with Humana’s technology and transformation priorities.
• Establish and maintain SDLC quality standards, policies, and required controls to promote consistency across teams and portfolios.
• Define and communicate engineering best practices and “what good looks like” guidance for quality engineering across the organization.
• Partner with Agile and engineering leadership to align quality engineering ways of working with enterprise delivery frameworks and Agile office practices.
• Drive standardization of quality engineering practices across the software development lifecycle, including test strategy, automation, release quality, and evidence-based quality measures.
• Design, implement, and sustain governance frameworks that support enterprise quality engineering oversight, accountability, and policy adherence.
• Lead development and continuous improvement of the quality engineering maturity model, including dimensions, measures, assessment criteria, and improvement pathways.
• Conduct or coordinate maturity assessments across teams and provide actionable recommendations to improve adoption and operational effectiveness.
• Partner with Risk, Compliance, Security, and Technology leaders to align quality engineering practices with enterprise risk and compliance expectations.
• Identify governance gaps, control weaknesses, and process risks, and recommend improvements to strengthen quality and compliance outcomes.
• Support ongoing monitoring of adherence to quality engineering standards, methodologies, and governance requirements.
• Lead onboarding and integration enablement for teams adopting enterprise quality engineering platforms, standards, and practices.
• Develop onboarding frameworks, guidance, and supporting materials to accelerate team adoption and improve time to effectiveness.
• Partner with QE Coaches and enablement teams to create scalable education, coaching, and organizational readiness programs.
• Support training strategy and delivery for quality engineering methodologies, tools, standards, and ways of working.
• Help lead Quality Engineering Community of Practice activities that promote shared learning, consistency, and continuous improvement.
• Coordinate QE learning initiatives that strengthen associate capability, technical proficiency, and alignment to enterprise standards.
• Partner with stakeholders to assess adoption barriers and implement targeted enablement plans.

Connaissances

Quality engineering

Governance

Enterprise standards

SDLC

Agile

DevOps

CI/CD

Test automation

Audit support

Onboarding

Education materials

Organizational change

Communication

Formation

Bachelor’s degree or equivalent experience

Description du poste

Become a part of our caring communityHumana is committed to helping people achieve their best health by delivering innovative technology solutions that power exceptional member, provider, and associate experiences.

Become a part of our caring communityHumana is committed to helping people achieve their best health by delivering innovative technology solutions that power exceptional member, provider, and associate experiences.
TheLead Quality Engineer – Onboarding, Methodologies, Governance & Enablement – Compliance & Maturityis responsible for advancing enterprise quality engineering consistency, governance, adoption, and organizational maturity across Humana’s technology landscape. This role helps define, operationalize, and continuously improve quality engineering standards, methodologies, governance frameworks, onboarding practices, and enablement programs that support enterprise delivery teams.
This leader works across Quality Engineering, Engineering, Product, Agile, Risk and Compliance, and platform teams to ensure quality engineering practices are well-defined, measurable, scalable, and aligned to enterprise expectations. The role is also responsible for supporting quality engineering maturity assessments, governance processes, compliance alignment, audit readiness, onboarding and platform integration, and education programs that improve adoption of enterprise quality engineering practices.
The ideal candidate combines strong quality engineering experience with governance, transformation, enablement, and organizational change capabilities. This role must be able to influence across a matrixed environment, translate strategy into operational practices, and drive measurable improvements in quality engineering maturity and compliance alignment.

Key Responsibilities

Enterprise Quality Engineering Standards and Methodologies

• Lead the development, refinement, and socialization of enterprise quality engineering standards, methodologies, and operating procedures.
• Support the definition and evolution of enterprise quality engineering strategy in alignment with Humana’s technology and transformation priorities.
• Establish and maintain SDLC quality standards, policies, and required controls to promote consistency across teams and portfolios.
• Define and communicate engineering best practices and “what good looks like” guidance for quality engineering across the organization.
• Partner with Agile and engineering leadership to align quality engineering ways of working with enterprise delivery frameworks and Agile office practices.
• Drive standardization of quality engineering practices across the software development lifecycle, including test strategy, automation, release quality, and evidence-based quality measures.

Governance, Compliance, and Maturity

• Design, implement, and sustain governance frameworks that support enterprise quality engineering oversight, accountability, and policy adherence.
• Lead development and continuous improvement of the quality engineering maturity model, including dimensions, measures, assessment criteria, and improvement pathways.
• Conduct or coordinate maturity assessments across teams and provide actionable recommendations to improve adoption and operational effectiveness.
• Partner with Risk, Compliance, Security, and Technology leaders to align quality engineering practices with enterprise risk and compliance expectations.
• Identify governance gaps, control weaknesses, and process risks, and recommend improvements to strengthen quality and compliance outcomes.
• Support ongoing monitoring of adherence to quality engineering standards, methodologies, and governance requirements.

Onboarding, Education, and Enablement

• Lead onboarding and integration enablement for teams adopting enterprise quality engineering platforms, standards, and practices.
• Develop onboarding frameworks, guidance, and supporting materials to accelerate team adoption and improve time to effectiveness.
• Partner with QE Coaches and enablement teams to create scalable education, coaching, and organizational readiness programs.
• Support training strategy and delivery for quality engineering methodologies, tools, standards, and ways of working.
• Help lead Quality Engineering Community of Practice activities that promote shared learning, consistency, and continuous improvement.
• Coordinate QE learning initiatives that strengthen associate capability, technical proficiency, and alignment to enterprise standards.
• Partner with stakeholders to assess adoption barriers and implement targeted enablement plans.

Quality Intelligence and Analytics

• Support the development and use of quality intelligence, maturity insights, and analytics that inform decision-making and continuous improvement.
• Define and monitor key indicators related to standards adoption, quality engineering maturity, compliance alignment, and enablement effectiveness.
• Translate data and findings into practical recommendations for leaders, teams, and transformation stakeholders.
• Partner with reporting and analytics teams to improve visibility into quality engineering health, governance outcomes, and organizational progress.

Audit and Control Support

• Coordinate internal and external audit support activities related to quality engineering processes, standards, controls, and evidence.
• Partner with audit, compliance, and operational stakeholders to gather, organize, and validate audit evidence.
• Support control alignment activities to ensure quality engineering practices map effectively to applicable policies, standards, and audit expectations.
• Track audit actions, findings, and remediation activities and help drive timely closure of commitments.
• Promote audit readiness by strengthening documentation, traceability, governance routines, and evidence management practices.

Transformation and Continuous Improvement

• Support enterprise quality transformation efforts through strong methodology governance, change enablement, and adoption planning.
• Identify opportunities to improve quality engineering operating models, governance processes, onboarding practices, and organizational capability.
• Drive continuous improvement efforts that increase consistency, reduce ambiguity, improve compliance posture, and strengthen delivery outcomes.
• Influence teams to adopt modern, scalable, and measurable quality engineering practices across the enterprise.

Required Qualifications

Use your skills to make an impact

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in quality engineering, software engineering, test engineering, quality governance, SDLC practices, or related disciplines.
• 3+ years of experience leading or influencing enterprise standards, methodology, governance, compliance, or enablement initiatives.
• Experience defining or implementing quality engineering standards, testing methodologies, SDLC controls, or engineering best practices.
• Experience working with governance, maturity assessments, risk and compliance alignment, or audit support processes.
• Experience developing enablement materials, onboarding approaches, training content, or organizational adoption programs.
• Strong understanding of modern software delivery practices, including Agile, DevOps, CI/CD, and test automation.
• Strong written and verbal communication skills, including the ability to create executive-ready and team-facing materials.
• Strong analytical, organizational, and problem-solving skills.
• Demonstrated ability to work across multiple teams and drive alignment in a matrixed environment.

Preferred Qualifications

• Experience supporting enterprise Quality Engineering, Software Engineering, Platform Engineering, or Technology Operations organizations.
• Experience in healthcare, insurance, financial services, or another highly regulated industry.
• Experience with policy development, control mapping, audit evidence management, or regulatory/compliance alignment.
• Experience building or operationalizing maturity models, governance scorecards, or organizational assessments.
• Experience with enterprise onboarding, platform adoption, coaching models, or large-scale training programs.
• Familiarity with Agile, SAFe, Lean, DevOps, CI/CD, and product operating models.
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