Lead Public Safety Officer - Armed

Advocate Health; Downers Grove (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading healthcare provider in Downers Grove is seeking a Lead Public Safety Officer to ensure a secure environment at Good Samaritan hospital. The role involves leading security operations, responding to emergencies, and maintaining compliance with safety standards. Candidates should have a high school diploma and typically 5 years of relevant experience. This full-time position requires strong communication and teamwork skills, along with the ability to handle stressful situations effectively.

Qualifications

• Typically 5 years of experience in security, public safety, or customer service.
• Healthcare Security Certification (CHSO) within 2 years of appointment.

Responsibilities

• Provide security services with a customer-service approach.
• Lead shift operations for Public Safety Officers.
• Respond to and investigate workplace violence and emergencies.

Skills

Emotional Intelligence

Teamwork

Safety Practices

De-escalation

Communication

Physical Fitness

Education

High school diploma or GED

Tools

TASER

Job description

Join to apply for the Lead Public Safety Officer - Armed role at Advocate Health

Location: Good Samaritan hospital; Downers Grove, IL.

Full Time; 3rd Shift (Hours/Shifts: 1730-0600 and 2130-0600)

Responsibilities

1. Provide security services with a customer-service approach, focusing on professionalism, fairness, and compassion, in accordance with policies, procedures, and training.
2. Inspire confidence in patients, visitors, and team members through a professional, approachable demeanor. Ensure compliance with safety and security rules. Maintain department uniform and equipment.
3. Lead shift operations for Public Safety Officers, including task prioritization, documentation, incident report review, and shift briefings.
4. Respond to and investigate workplace violence, service calls, and emergencies, including de-escalation and use of force when necessary.
5. Ensure a secure environment by monitoring compliance, scheduling staff, managing timecards, and making arrest/disposition decisions.
6. Conduct rounds, attend meetings, and perform emergency planning and response.
7. Investigate incidents, document reports, and escalate issues appropriately.
8. Build partnerships across departments, deliver security awareness education, and liaise with law enforcement agencies.
9. Coordinate emergency response planning, conduct performance coaching, and participate in training and evaluations.
10. Maintain current training standards and certifications, including use of department-issued equipment.
11. Assist with exterior traffic and crowd control, and utilize interview tactics to gather incident information.
12. Perform community-oriented patrols.

Licensure and Certifications

• Healthcare Security Certification (CHSO) within 2 years of appointment.
• Armed Guard License (if applicable), NIMS Certification, FOID or CCW license, and other state-specific requirements.
• Stop the Bleed Certification within 1 year.
• Valid driver’s license, TASER certification within 90 days, and other relevant certifications.

Qualifications

• High school diploma or GED.
• Typically 5 years of experience in security, public safety, or customer service, responding to emergencies.
• Skills in emotional intelligence, teamwork, safety practices, de-escalation, communication, and physical fitness.

Physical and Working Conditions

• Ability to sit, stand, walk, drive, lift up to 35 lbs., and operate firearms safely.
• Correctable vision to 20/20, exposure to hazards, and ability to handle stressful situations.

Preferred Skills

• Knowledge of behavioral threat assessment, use of force reviews, environmental design awareness, and facilitation skills.

This description provides a general overview of the role and may include additional duties as assigned.