Lead Protective Services Officer - Richmond Community Hospital

Bon Secours; Richmond (VA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with employer contributions

Paid time off

Job summary

Bon Secours is seeking a Lead Protective Services Officer to oversee security operations for staff, visitors, and patients. You will coordinate shift activities, participate in staff training, and investigate incidents in alignment with healthcare policies.

Responsibilities include documenting infractions, coordinating emergency responses, and compiling incident data. A background in security or law enforcement plus basic crisis intervention training is required, with ongoing opportunities to

Qualifications

• High school diploma or GED (required).
• 1 year of security, law enforcement, or military experience (required).
• Non-violent crisis intervention training (required within 6 months of hire).
• Firearms qualifications; bi-annual certifications if applicable.

Responsibilities

• Oversee shift activities, assignments, and staffing; ensure continuity between shifts.
• Coordinate orientation and training for new officers and ongoing staff development.
• Investigate violations and report to the Manager; support disciplinary actions as needed.
• Maintain documentation of incidents and prepare reports.
• Oversee staff during emergencies, arrest situations, and fire responses; coordinate with authorities.
• Compile statistics and enter data into databases as assigned.

Skills

Effective communication

Active listening

Empathy

Conflict resolution

Team coordination

Education

High School Diploma or GED

Vocational/Technical Degree (preferred)

Tools

Microsoft Word

Radio communication

Surveillance systems

Access control software

Body-worn cameras

Job description

Primary Function/General Purpose Of Position

The Lead Protective Services Officer maintains safety and security for all employees, visitors, and patients. Oversees and coordinates the day-to-day operations of the staff on the shift. Investigates violations of internal procedures, and criminal law violations when required.

Essential Job Functions

• Oversees day to day activities for shift, including but not limited to work assignments, continuity between shifts, report writing, and staffing assistance as needs arise.
• Participates as requested in Manager's selection of new employees. (Does not hire or recommend hiring but does offer input as requested).
• Coordinates the orientation of new officers to ensure competent performance within a reasonable time and assists in the ongoing staff training program.
• Assists Manager with policy and procedure development, employee's performance information, supply needs, scheduling, and other projects or investigations as assigned.
• Documents disciplinary infractions and reports same to the Manager for further action.
• Oversees staff in emergency situations, arrest situations, and fire response.
• Compiles statistics and enters data as assigned into databases.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

• Valid driver's license (required)
• Basic Life Support - American Heart Association (required within 6 months of hire)
• Ohio Specific - Ohio Peace Officer Training Academy (OPOTA) Certification (mandatory for police hires, recommended for all others)

Education

High school diploma or GED (required)

Vocational/Technical Degree (preferred)

Work Experience

1 years of security, law enforcement, or military experience (required)

Training

Non-violent crisis intervention training (required within 6 months of hire)

Firearms qualifications; successfully pass bi-annual firearms qualifications if applicable.

Skills

Hard/Tech/Clinical Skills:

Basic skills using Microsoft Word.

Demonstrate proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment (e.g., batons, handcuffs, body-worn cameras, soft restraints), in alignment with healthcare regulations and organizational policies.

Maintain strong technical skills in radio communication, report writing, surveillance systems, and access control software, with the ability to accurately document incidents and coordinate effectively with clinical teams and law enforcement.

Soft/Interpersonal Skills

Effective communication, active listening, empathy, and conflict resolution.

Range

Minimum: $19.97

Maximum: $29.96

As a Bon Secours associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affr ...