Lead Property Damage Tech

ServiceMaster Restore 10253 - Mission Viejo; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

Join a dedicated team at a growing company that focuses on restoring homes and businesses after disasters. In this hands-on role, you will lead projects, manage technicians, and ensure high-quality service delivery to customers. This position offers opportunities for advancement and travel, making it ideal for those who are passionate about helping others and making a difference in their communities. If you thrive in a dynamic environment and enjoy taking charge of projects, this is the perfect role for you.

Benefits

Paid Time Off

Medical/Dental Benefits

Flexible Schedules

401K Plan

Uniforms and Training Provided

Opportunities for Advancement

Opportunity for Travel

Qualifications

• Experience in leading, training, or managing others is essential.
• Must have a valid driver's license and a satisfactory driving record.

Responsibilities

• Oversee project execution and ensure quality control standards are met.
• Interface with insurance adjusters to resolve issues and answer questions.

Skills

Leadership

Customer Service

Project Management

Technical Skills

Education

High School Diploma

Relevant Certifications

Tools

Mobile Software

Safety Gear

Job description

ServiceMaster Restore is committed to helping our communities rebuild after a disaster, helping businesses get back to work, and helping our neighbors restore their homes to pre-loss conditions. Our company is locally owned and employs team members who are in the very communities we serve. We’re committed to helping make our neighborhoods whole again after the worst happens.

Benefits & Perks

• Competitive benefits and wages that include: (franchisee to customize from examples)
• Paid Time Off, Medical/Dental Benefits, Flexible Schedules, 401K Plan, Uniforms and Training provided, Be a Hero Everyday!
• Growing company with opportunities for advancement for those who desire it
• Opportunity for travel

Position Overview

When you're part of our team, you're joining a group of professionals who do more than rebuild -- they restore.

This is a hands-on role requiring a front-line leader to take responsibility for the company’s efforts to support customers after disaster strikes their homes and businesses. The Lead Tech/ Project Manager inspects new projects, determines, and communicates the planned course of action to the team, monitors the project and adjusts actions to keep the project moving forward while maintaining required standards. If you are passionate about turning uncertainty into reassurance and anxiety into hope, we have the perfect opportunity for you.

Job Responsibilities

• Completes assigned jobs according to company processes and standards, maintains quality control, supervises technician(s) assigned to job.
• Completes sketch and scope sheet for estimate, complete drying records using mobile software; delivers complete and accurate scope and sketch, dry logs and photo documentation and customer contract to estimator/coordinator inside team members.
• Interfaces with insurance adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss when needed.
• Multi-tasks to manage work orders, ensure appropriate equipment and supplies are loaded on truck needed for job, prioritizes activities to meet deadlines.
• May train new technicians or key operational and sales team members.

Job Requirements

• Experience in leading, training, or managing others in prior role
• Role model our customer service expectations with homeowners, adjusters, vendors etc.
• Valid Drivers’ License and satisfactory driving record

Physical Demands and Working Conditions

• Incumbent must be prepared to:
• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Must be able to wear respirator and safety gear when job conditions warrant