Lead Project Manager

Concentrix; Lansing (MI); Remote; USD 106,000 - 152,000; Full time

Job summary

A leading global technology services company based in the United States is looking for a Lead Project Manager to oversee complex technology implementation projects focused on AI and contact center solutions. Candidates should possess strong budgeting skills and proficiency in Microsoft Office applications. The role offers a competitive salary ranging from $106,087 to $151,554, along with attractive benefits including medical, dental, and a 401(k) retirement plan.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid learning days

Qualifications

• Experience in project management life cycle and strategic planning.
• Ability to manage cloud contact center operations and implementations, particularly with AWS.

Responsibilities

• Oversee complex technology implementation projects focused on AI and contact center solutions.
• Manage projects involving AI, GenAI, and customer experience technologies.
• Handle project budgets, revenue forecasts, and financial reporting.
• Communicate with strategic clients to ensure project satisfaction.
• Oversee multiple concurrent workstreams.

Skills

Budgeting

Change Management

Client Engagement

Finance

Communication

Proficiency in Microsoft Outlook

Proficiency in PowerPoint

Proficiency in Excel

Proficiency in Project

Proficiency in Office 365

Job description

Job Title:

Lead Project Manager

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

Lead Project Manager

This position involves overseeing complex technology implementation projects, specifically focusing on AI and contact center solutions. The Lead Project Manager is expected to balance technical understanding with financial management, client interaction, and detailed project oversight within a structured PMO environment.

Key Responsibilities:

• Technology Knowledge:

• Understand and leverage technology solutions to meet client business objectives.

• Manage projects involving AI, GenAI, contact center solutions (CCaaS), and customer experience technologies like voice/chat bots.

Financial Management:

• Handle project budgets, revenue forecasts, and financial reporting.

• Ensure projects are completed on time and within budget.

Client Engagement:

• Communicate effectively with strategic clients to understand needs and ensure project satisfaction.

• Serve as the overall project lead for successful project completion.

Workstream Management:

• Oversee multiple concurrent workstreams, ensuring prioritization and alignment across various groups.

Attention to Detail:

• Maintain accuracy and quality in project deliverables and processes.

PMO Compliance:

• Adhere to Project Management Office standards and methodologies for consistent project management practices.

Required Skills:

• Budgeting, Change Management, Client Engagement, Finance, Communication

• Proficiency in Microsoft Outlook, PowerPoint, Excel, Project, and Office 365

• Experience in project management life cycle, waterfall model, and strategic planning

• Ability to manage cloud contact center operations and implementations, particularly with AWS

Suggested and Optional Skills:

• Proficiency in Agile Methodology, AI Concepts, Generative AI

The base salary range for this position is $106,087 - $151,554 , plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The deadline to apply for this position is: 09/29/2025

#LI-Remote

#Concentrix

Location:

USA, FL, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .