Lead Project Manager

Concentrix; Hoffmeister (NY); Remote; USD 106,000 - 152,000; Full time

Job summary

A leading customer experience solutions provider is seeking a Lead Project Manager to oversee complex technology projects focusing on AI and contact center solutions. Responsibilities include managing project budgets, engaging with clients, and ensuring PMO compliance. Candidates should have strong financial management skills and experience in project management, particularly with cloud contact centers, especially AWS. The role offers a competitive salary and comprehensive benefits, including medical and retirement plans.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid learning days

Responsibilities

• Oversee complex technology implementation projects focusing on AI and contact center solutions.
• Manage project budgets, revenue forecasts, and financial reporting.
• Communicate effectively with strategic clients to ensure project satisfaction.

Skills

Budgeting

Change Management

Client Engagement

Finance

Communication

Microsoft Outlook

PowerPoint

Excel

Project

Office 365

Tools

AWS

Agile Methodology

AI Concepts

Generative AI

Job description

Overview

Lead Project Manager

This position involves overseeing complex technology implementation projects, specifically focusing on AI and contact center solutions. The Lead Project Manager is expected to balance technical understanding with financial management, client interaction, and detailed project oversight within a structured PMO environment.

Key Responsibilities

• Technology Knowledge: Understand and leverage technology solutions to meet client business objectives. Manage projects involving AI, GenAI, contact center solutions (CCaaS), and customer experience technologies like voice/chat bots.
• Financial Management: Handle project budgets, revenue forecasts, and financial reporting. Ensure projects are completed on time and within budget.
• Client Engagement: Communicate effectively with strategic clients to understand needs and ensure project satisfaction. Serve as the overall project lead for successful project completion.
• Workstream Management: Oversee multiple concurrent workstreams, ensuring prioritization and alignment across various groups.
• Attention to Detail: Maintain accuracy and quality in project deliverables and processes.
• PMO Compliance: Adhere to Project Management Office standards and methodologies for consistent project management practices.

Required Skills

• Budgeting, Change Management, Client Engagement, Finance, Communication
• Proficiency in Microsoft Outlook, PowerPoint, Excel, Project, and Office 365
• Experience in project management life cycle, waterfall model, and strategic planning
• Ability to manage cloud contact center operations and implementations, particularly with AWS

Suggested and Optional Skills

• Proficiency in Agile Methodology, AI Concepts, Generative AI

Compensation and Benefits

The base salary range for this position is $106,087 - $151,554, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The deadline to apply for this position is: 09/29/2025

#LI-Remote

#Concentrix

Location: USA, FL, Work-at-Home

Language Requirements:

Time Type: Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

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