Lead Program Manager, AI Governance & Enablement (Flex)

United Parcel Service, Inc.; Mahwah (NJ); Hybrid; USD 109,000 - 231,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) retirement program

Paid time off

Stock purchase program

Job summary

UPS in New Jersey is seeking a Lead Program Manager for AI Governance & Enablement to translate policies into practical controls and lifecycle processes. You will lead cross‑functional work across Information Security, Legal, Privacy, Compliance, Technology, and business units to resolve governance challenges.

This role requires strategic thinking and hands‑on delivery with strong executive communication and the ability to navigate ambiguity.

Qualifications

• Experience implementing AI governance or enterprise governance programs.
• Ability to translate policies into operational controls and processes.
• Strong understanding of the AI development and operational lifecycle.
• Demonstrated ability to lead work across security, legal, privacy, compliance, technology, and business teams.

Responsibilities

• Translate AI policies, standards, and frameworks into practical governance controls and requirements.
• Design and improve governance processes across the AI lifecycle from intake to retirement.
• Lead the practical application of AI governance requirements across teams to resolve risks and drive decisions.
• Facilitate governance issues, risks, exceptions, and escalations toward resolution.
• Develop recommendations and present governance risks, priorities, and decisions to senior leadership.
• Develop governance guidance, training, and enablement programs for teams.
• Identify opportunities to simplify, automate, and scale governance processes and controls.
• Drive governance initiatives from concept through implementation.

Skills

AI governance

enterprise programs

executive communication

cross-functional leadership

risk & compliance

Tools

IBM watsonx.governance

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

THIS POSITION IS HYBRID AND WILL REQUIRE CANDIDATES TO WORK IN THE FOLLOWING UPS IT LOCATIONS: NEW JERSEY, ATLANTA, MARYLAND, AND KENTUCKY OFFICE 3 DAYS A WEEK

About the Role

The Lead Program Manager, AI Governance & Enablement helps define and operationalize how AI governance works across the enterprise.

This role translates policies, standards, and governance requirements into practical controls and lifecycle processes. It leads cross-functional efforts across Information Security, Legal, Privacy, Compliance, Technology, and business teams to resolve complex governance challenges and drive decisions.

We are looking for someone who can operate at both the strategic and execution levels, communicate effectively with senior leaders, navigate ambiguity, and take ownership of getting difficult work across the finish line.

What You'll Do

• Translate AI policies, standards, regulations, and frameworks into practical governance controls and requirements .
• Design and improve governance processes across the AI lifecycle , from intake through monitoring, change, and retirement.
• Lead the practical application of AI governance requirements , working across Information Security, Legal, Privacy, Compliance, Technology, and business teams to resolve risks, define controls, and drive governance decisions.
• Facilitate complex governance issues, risks, exceptions, and escalations and drive them toward resolution .
• Develop recommendations and present governance risks, priorities, and decisions to senior leadership .
• Develop governance guidance, training, and enablement programs that help teams understand and meet requirements.
• Identify opportunities to simplify, automate, and scale governance processes and controls.
• Drive governance initiatives from concept through implementation.

What We're Looking For

• Experience implementing AI governance, technology governance, risk, compliance, or similar enterprise programs .
• Experience translating policies, standards, or regulatory requirements into operational controls and processes .
• Strong understanding of the AI development and operational lifecycle .
• Demonstrated ability to lead work across multiple technical, risk, legal, and business teams.
• Strong facilitation, problem-solving, and executive communication skills.
• Ability to take ownership, navigate ambiguity, and drive complex work to completion.

Preferred

• Direct experience implementing AI governance in a large organization.
• Knowledge of frameworks such as NIST AI RMF, ISO/IEC 42001, and the EU AI Act .
• Experience with enterprise governance platforms, including IBM watsonx.governance or similar tools.
• IAPP AIGP or another relevant governance/risk certification.

Pay Range:

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $108,600/year to $231,084/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience.

• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law
• Discounted Employee Stock Purchase Program

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.