Lead, Program Management

Royal Caribbean Group; Miami (FL); On-site; USD 120,000 - 170,000; Full time

Job summary

Royal Caribbean Group in Miami, FL, seeks a Lead, Program Management to own the central program management engine for Global Marine Operations' digital portfolio, overseeing demand intake, portfolio planning, governance, and reporting to keep initiatives visible, disciplined, and accountable.

The role coordinates digital investment across a decentralized delivery environment, providing leaders with a single view of priorities, progress, risks, dependencies, and outcomes, driving consistency and

Qualifications

• Bachelor's degree required in a related field.
• 5–7 years of program management, PMO, portfolio management, or related experience.
• Experience supporting large-scale transformation, digital, or technology initiatives.
• Strong analytical, organizational, and reporting skills.
• Experience with portfolio management, project management, and visualization tools.
• Excellent stakeholder management and communication skills.
• Experience with Agile and traditional project delivery methodologies preferred.

Responsibilities

• Own the central program management engine for the digital portfolio, including demand intake, planning, governance, and reporting.
• Run portfolio prioritization and maintain initiative backlog; build and maintain roadmaps.
• Track milestones, risks, dependencies, and issues; lead annual and quarterly planning cycles.
• Run governance meetings, prepare executive dashboards, and own KPIs and performance metrics.

Skills

Portfolio management

Program governance

Stakeholder management

Analytical skills

Reporting

PMO experience

Education

Bachelor's degree in Business/Engineering/Technology/Data Analytics

Tools

Portfolio management tools

Project management tools

Visualization tools

Job description

Essential Duties And Responsibilities

Portfolio & Program Management

This position is on – site in our Royal Caribbean Headquarters 1050

Journey with us!

Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group has an exciting career opportunity for a full-time Lead, Program Management reporting to the Senior Manager, Digital Solutions Decarbonization.

Position Summary

The Lead, Program Management owns the central program management engine for Global Marine Operations' digital portfolio, running the demand intake, portfolio planning, governance, and reporting that keep every digital initiative visible, disciplined, and accountable.

The role serves as the central coordination point for digital investment across a decentralized delivery environment, giving leaders one clear view of priorities, progress, risks, dependencies, and expected business outcomes, and driving the consistency and rigor that make the portfolio manageable at scale.

Essential Duties And Responsibilities

Portfolio & Program Management

• Own the digital demand intake and idea evaluation process, from submission through initial assessment.
• Run portfolio prioritization activities and maintain the initiative backlog.
• Build and maintain portfolio roadmaps and planning artifacts.
• Track initiative status, milestones, dependencies, risks, and issues across the portfolio, escalating where needed.
• Run recurring annual and quarterly planning cycles in partnership with the Senior Manager.

Governance & Reporting

• Run governance meetings, portfolio reviews, and steering committees, from agenda through follow-through.
• Build executive reporting materials, dashboards, and performance updates.
• Own portfolio KPIs and performance metrics, and flag where performance is off track.
• Drive closure of action items, decisions, and follow-ups coming out of governance forums.
• Own the program and portfolio management tools and processes used across the digital portfolio.

Value Tracking & Analysis

• Build business cases and track benefits realization across the portfolio.
• Own value realization metrics and initiative outcome tracking.
• Analyze the portfolio to surface trends, risks, and optimization opportunities.
• Package and track digital capital requests and investment status across the portfolio, giving the Senior Manager what's needed to make funding decisions and build the case with Marine PMO and Group IT/Digital partners.

Portfolio Operations

• Own the central inventory of digital products, solutions, and initiatives.
• Lead communication and stakeholder engagement for the portfolio.
• Run adoption, training, and change management activities as needed.
• Set and drive adoption of standard project and program management practices across GMO and digital partners.

Qualifications, Knowledge And Skills

• Bachelor's degree in Business, Engineering, Technology, Data Analytics, or related field.
• 5-7 years of experience in program management, PMO, portfolio management, business analysis, or related disciplines.
• Experience supporting large-scale transformation, digital, or technology initiatives.
• Strong analytical, organizational, and reporting skills.
• Experience with portfolio management, project management, and visualization tools.
• Excellent stakeholder management and communication skills.
• Experience with Agile and traditional project delivery methodologies preferred.

Working Conditions

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. While performing job functions the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information.

The employee may move about the office complex, may travel to other office locations, and may lift, push, pull or move 10 - 15 pounds. Visual requirements include distant, close and color vision, and ability to adjust focus.

We know there's a lot to consider.

As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.