Lead Professional Services Consultant, Business Performance Assessment (BPA)

CDK Global; Hoffman Estates (IL); On-site; USD 140,000 - 210,000; Full time

Job summary

CDK Global, a leading cloud-based software provider to auto dealerships, seeks a Lead Business Process Consultant to serve as a strategic advisor and practice leader for complex customer opportunities. You will direct enterprise, multi-store assessments and influence senior leaders to commit to measurable actions that realize value.

The role requires deep automotive operation knowledge, high-impact storytelling, and the ability to shape transformation roadmaps with senior stakeholders across

Qualifications

• 10+ years of experience in retail automotive dealership operations, automotive consulting, business transformation, or related field.
• Expert-level dealership operational knowledge across Accounting, Fixed Operations, Variable Operations, and F&I perspectives.
• Demonstrated success leading high-impact enterprise, multi-store assessments and executive advisory engagements.
• Advanced ability to interpret financial and operational data, quantify business impact, and build ROI narratives and roadmaps.
• Executive presence and the ability to influence dealership ownership and senior leaders without formal authority.
• Expert consultative discovery, facilitation, critical thinking, opportunity shaping, negotiation, and solution-development skills.
• Ability to establish standards, improve methodologies, coach professionals, and lead through influence as an individual contributor.

Responsibilities

• Lead the BPA practice's most complex, strategic, high-visibility, enterprise, and multi-store assessments across Accounting, Fixed Operations, Variable Operations, and F&I.
• Advise Dealer Principals, ownership groups, senior dealership executives, and internal leaders on performance, financial impact, process maturity, technology utilization, and transformation priorities.
• Synthesize complex operational, financial, workflow, customer, and solution-utilization data into an enterprise-level point of view, quantified business case, and sequenced roadmap.
• Determine the highest-value opportunities and strategic trade-offs, including what the customer should implement directly and where integrated CDK or Consulting support will accelerate value.
• Lead executive readouts and decision discussions that secure alignment, customer commitment, accountable owners, investment decisions, and actions required to realize measurable value.
• Shape and qualify significant customer opportunities by connecting complex business challenges to integrated CDK capabilities in partnership with Sales and senior business leaders.
• Serve as the escalation point and subject-matter expert for ambiguous assessments, difficult customer situations, high-stakes recommendations, and barriers to value realization.
• Define and continuously improve BPA methodologies, tools, templates, KPI frameworks, quality standards, AI-enabled delivery practices, and value-realization measures.
• Provide functional leadership, coaching, calibration, and quality review for Business Process Consultants and Senior Business Process Consultants; this role does not have direct reports.
• Lead cross-functional alignment with Sales, Customer Success, Professional Services, Product, and Support to remove systemic barriers and strengthen customer outcomes.
• Identify patterns across customers and markets and translate them into recommendations for solution strategy, service offerings, enablement, and scalable delivery.
• Represent the BPA practice in internal leadership discussions and selected customer or industry forums.
• Independently manage strategic priorities, concurrent executive engagements, travel, and deliverables while modeling strong operational discipline.

Skills

Executive advisory

Cross-functional leadership

Data interpretation

Strategic storytelling

Transformation roadmap

Influence without authority

Problem solving

Stakeholder management

Facilitation

Job description

About Us

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Position Summary

The Lead Business Process Consultan t is the highest-level individual contributor within the BPA practice and serves as a strategic advisor, subject-matter expert, and practice leader for the most complex and high-impact customer opportunities. The role directs enterprise, multi-store, and cross-functional assessments; determines which opportunities have the greatest strategic and financial value; and influences senior customer leaders to commit to sequenced actions that produce measurable outcomes. The Lead establishes quality standards for BPA delivery and value realization, shapes integrated CDK opportunities, resolves ambiguity and escalations, and leads through expertise, coaching, calibration, and cross-functional influence without direct people-management responsibility.

Responsibilities & Essential Functions

• Lead the BPA practice's most complex, strategic, high-visibility, enterprise, and multi-store assessments across Accounting, Fixed Operations, Variable Operations, and F&I.
• Advise Dealer Principals, ownership groups, senior dealership executives, and internal leaders on performance, financial impact, process maturity, technology utilization, and transformation priorities.
• Synthesize complex operational, financial, workflow, customer, and solution-utilization data into an enterprise-level point of view, quantified business case, and sequenced roadmap.
• Determine the highest-value opportunities and strategic trade-offs, including what the customer should implement directly and where integrated CDK or Consulting support will accelerate value.
• Lead executive readouts and decision discussions that secure alignment, customer commitment, accountable owners, investment decisions, and actions required to realize measurable value.
• Shape and qualify significant customer opportunities by connecting complex business challenges to integrated CDK capabilities in partnership with Sales and senior business leaders.
• Serve as the escalation point and subject-matter expert for ambiguous assessments, difficult customer situations, high-stakes recommendations, and barriers to value realization.
• Define and continuously improve BPA methodologies, tools, templates, KPI frameworks, quality standards, AI-enabled delivery practices, and value-realization measures.
• Provide functional leadership, coaching, calibration, and quality review for Business Process Consultants and Senior Business Process Consultants; this role does not have direct reports.
• Lead cross-functional alignment with Sales, Customer Success, Professional Services, Product, and Support to remove systemic barriers and strengthen customer outcomes.
• Identify patterns across customers and markets and translate them into recommendations for solution strategy, service offerings, enablement, and scalable delivery.
• Represent the BPA practice in internal leadership discussions and selected customer or industry forums.
• Independently manage strategic priorities, concurrent executive engagements, travel, and deliverables while modeling strong operational discipline.

Required Job Skills & Qualifications

• Typically 10 or more years of experience in retail automotive dealership operations, automotive consulting, business transformation, or a related field.
• Expert-level dealership operational knowledge across multiple functions, with demonstrated ability to integrate Accounting, Fixed Operations, Variable Operations, and F&I perspectives.
• Demonstrated success leading high-impact, enterprise, multi-store, or otherwise complex assessments and executive advisory engagements.
• Advanced ability to interpret financial and operational data, quantify business impact, and build compelling strategic recommendations, ROI narratives, and sequenced transformation roadmaps.
• Executive presence and demonstrated ability to influence dealership ownership, senior customer leaders, and internal executives without formal authority.
• Expert consultative discovery, facilitation, critical thinking, opportunity shaping, negotiation, and solution-development skills.
• Demonstrated ability to establish standards, improve methodologies, coach experienced professionals, and lead through influence as an individual contributor.
• Ability to resolve ambiguity, balance customer and business considerations,