Lead Product Manager - Wallets

PayPal; San Jose (CA); Hybrid; USD 180,000 - 450,000; Full time

Job summary

A leading company in the financial technology sector, PayPal is seeking a Lead Product Manager for Wallets. This role focuses on transforming customer experiences and launching innovative solutions for a diverse global user base. The ideal candidate will have extensive experience in product management, a customer advocacy mindset, and a strategic approach to problem-solving.

Benefits

Flexible work environment

Employee shares options

Health and life insurance

Qualifications

• 8+ years of hands-on software product management experience.
• Heavy consumer-facing experience.
• Strong technical acumen.

Responsibilities

• Champion customer needs for fast, reliable transactions.
• Develop and execute learning plans based on customer insights.
• Lead a scrum team to bring product plans to life.

Skills

Product Management

Customer Advocacy

Strategic Thinking

Education

Undergraduate degree or MBA

Job description

Join to apply for the Lead Product Manager - Wallets role at PayPal

Join to apply for the Lead Product Manager - Wallets role at PayPal

The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
About the role The PayPal Consumer Payments Experiences team is seeking a true product leader to develop and deliver new commerce and loyalty experiences for a global base of customers. If you have the drive, tenacity, and fortitude to move fast, execute, measure, and iterate, then you’ll thrive at PayPal as an owner in our team. About the team: Millions of our users rely on PayPal to share experiences with friends and buy from small and large merchants. Our mission is to find new ways to make those customers’ lives easier. That’s where you come in. We are a highly customer-centric org committed to doing the best work of our lives on their behalf.

Job Description:
Your way to impact:

In this role, you will be instrumental in transforming customer experiences within a specialized domain. You will directly own the strategy and development of a recommendation engine designed to surface the most valuable saved offers and financial institutions to customers across XO, advertising platforms, and various other touchpoints. This role offers a unique opportunity to drive significant improvements in customer satisfaction and engagement.

Your day to day:

• Champion Customers: Advocate for users, ensuring PayPal solutions meet their needs for fast, reliable, and confident transactions.
• Learn Deliberately: Develop and execute learning plans to uncover customer needs, leveraging research, data, and insights.
• Prioritize Diligently: Focus on fewer, high-impact initiatives to deliver quality outcomes efficiently.
• Seek Truth: Design experiments and conduct research to validate hypotheses and improve customer experiences.
• Execute Effectively: Lead a scrum team to bring product plans to life, delivering impactful solutions to our customers.
• Be Accountable: Own the success and failures of product experiences, maintaining accountability for both customer and business results.
  
  
  

What you need to bring:

• An undergraduate degree or equivalent, with a preference for candidates with an MBA.
• 8+ years of hands-on software product management experience, particularly in web and mobile applications.
• Heavy consumer-facing experience, including building 0 to 1 products
• Strong technical acumen with experience integrating with multiple third-party systems.
• Proven track record of developing and launching consumer products with significant daily usage.
• Strategic and tactical thinking with the ability to manage ambiguity and drive clarity.
• Resilience and adaptability; you see obstacles as opportunities and value feedback as a tool for growth.
  
  
  

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail].

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

REQ ID R0127790

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management

• Industries

  Software Development, Financial Services, and Technology, Information and Internet

Referrals increase your chances of interviewing at PayPal by 2x

Get notified about new Lead Product Manager jobs in San Jose, CA.

Senior Product Manager, Content Insights

San Jose, CA $180,000.00-$330,000.00 1 week ago

Lead Product Manager - TikTok Search Results Experience and GenAI Application

San Jose, CA $210,000.00-$450,000.00 1 week ago

Principal Product Manager - Go-to-market Artificial Intelligence & Agents

Principal Product Manager – LinkedIn Audience Network (LAN)

Senior Product Manager - Account Recovery & Abuse

Lead Product Manager (Recommend Strategy) - TikTok LIVE

San Jose, CA $210,000.00-$459,000.00 2 days ago

TikTok Shop - Senior Product Manager - Creator and Content Governance

San Jose, CA $165,120.00-$414,000.00 23 hours ago

TikTok Shop - Senior Product Manager - Ecosystem, Seller/Creator Performance Score

San Jose, CA $165,120.00-$311,600.00 2 days ago

Creator Product Adoption Manager, Automotive

Lead Group Product Manager, Google Cloud

Senior Product Manager, Behind the Meter and Channel Solutions

TikTok Shop - Senior Product Manager - Ecosystem, Seller/Creator Performance Score

San Jose, CA $210,000.00-$414,000.00 2 days ago

Principal Product Manager (SASE Agent Support)

Senior Product Manager | Web3 | San Francisco (remote options) | $180,000 - $250,000 + Token Grant + Benefits

Senior Product Manager (Zero Trust Identity)

Principal Product Manager - Trust Foundations (Integration, Actioning and Governance)

San Jose, CA $180,000.00-$312,000.00 1 day ago

Senior Product Manager, Invoice & Billing

San Francisco Bay Area $152,000.00-$230,000.00 3 weeks ago

Senior Product Manager, Risk Strategy and Operation

Principal Product Manager (Prisma SD-WAN/SASE)

Redwood City, CA $200,000.00-$220,000.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.