Lead Product Manager, Growth, Specialty Care

Spring Care, Inc.; New York (NY); Hybrid; USD 155,000 - 190,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

No-cost therapy visits

Paid time off

Parental leave

Noom access

Fertility support (Carrot)

Wellhub access

BrightHorizons child care support

Professional development reimbursement

Donation matching

Job summary

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We build a world where support is simple, personal, and built around the person, so care can continue through every life stage.

Our AI-native platform personalizes support across self-guided tools, coaching, therapy, and medication management for millions of people worldwide. You will serve as a Lead Product Manager responsible for growth, engagement, and retention for members with complex

Qualifications

• 7+ years of product management experience with growth ownership.
• Proven Growth PM experience with funnels, experiments, and KPIs.
• Strong experimentation skills (A/B tests, cohort analysis, gradual rollouts).
• Experience in regulated or high-stakes environments (healthcare preferred).
• Analytical fluency with data-driven decision making.

Responsibilities

• Own the growth strategy for Specialty Care and activation, attendance, retention, and progression.
• Identify growth levers across the member journey and test them.
• Build an experimentation roadmap with cross-functional partners.
• Define growth KPIs reflecting business and clinical intent.
• Translate clinical constraints into scalable growth systems.
• Lead cross-functional teams to ship and measure member experiences.
• Collaborate with clinical, legal, and compliance to ensure regulatory alignment.
• Work with other PMs to align growth initiatives across programs.
• Use qualitative insights and data to refine strategy and prioritization.
• Raise the bar for growth thinking with velocity and outcome-driven decisions.

Skills

Growth PM

Experimentation

Data analysis

Stakeholder influence

AI / personalization

Healthcare experience

Communication

Tools

Looker

Mixpanel

Iterable

Eppo

Job description

Our mission: eliminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

You will serve as a Lead Product Manager responsible for driving growth, engagement, and retention for our member population with complex care needs. This is a growth-oriented product leadership role. You will own the strategy, experimentation roadmap, and success metrics for improving how members enter, engage in, and remain in care over time, while maintaining clinical integrity and regulatory compliance. You will operate at the intersection of growth strategy, clinical care models, and product execution, shaping how Spring Health scales program impact through data-driven iteration, experimentation, and system-level thinking.

Hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue.

What you’ll be doing:

• Own the growth strategy for Specialty Care, defining how Spring Health improves activation, session attendance, retention, and progression through care for complex, high-acuity members.

• Identify, prioritize, and test growth levers across the member journey (e.g., patient onboarding, scheduling, care plan adherence, between-session engagement, transitions between phases of care).

• Build and maintain a continuous experimentation roadmap, partnering with data, engineering, and clinical teams to rapidly design ethical, clinically sound tests that drive measurable impact.

• Define and own growth KPIs (e.g., activation, attendance, retention, utilization, longitudinal engagement), ensuring metrics reflect both business outcomes and clinical intent.

• Translate clinical constraints and care models into scalable growth systems, balancing personalization with repeatability.

• Lead cross-functional teams to ship, measure, and iterate on member-facing experiences and internal workflows that remove friction from care engagement.

• Partner closely with clinical, legal, and compliance teams to ensure growth initiatives respect acuity, safety, and regulatory requirements.

• Collaborate with other PMs to ensure growth initiatives are cohesive across Specialty Care programs and aligned with broader Care and company-level objectives.

• Use qualitative insights, behavioral data, and experimentation results to continuously refine strategy and prioritization.

• Raise the bar for growth thinking within the Growth organization, embedding experimentation, learning velocity, and outcome-driven decision-making into how teams operate.

What success looks like in this role:

• Meet or exceed targets for utilization and revenue for Specialty Care.

• A clear, data-informed growth strategy that aligns clinical priorities with measurable engagement and retention improvements.

• Sustained improvements in activation, attendance, retention, and longitudinal engagement for high-acuity members.

• A robust experimentation culture where hypotheses are tested quickly, learnings are shared, and decisions are grounded in evidence.

• Growth initiatives that are ethically sound, clinically appropriate, and scalable, even in complex care contexts.

• Cross-functional teams are aligned on what growth means and how it’s measured.

• Your work meaningfully contributes to both member outcomes and business impact without compromising care quality.

What we expect from you:

• 7+ yearsof product management experience, with demonstrated ownership of growth-oriented product areas or portfolios.

• Proven experience as a Growth PM, owning funnels, experiments, and KPIs in consumer, B2B2C, or healthcare products.

• Strong experience designing and running experimentation programs (A/B testing, cohort analysis, iterative rollouts).

• Experience operating in regulated or high-stakes environments (healthcare, fintech, education, etc.) strongly preferred.

• Deep analytical fluency, with the ability to construct strong hypotheses, conduct hands‑on analyses with data directly, and connect behavioral data to product decisions.

• Comfort navigating ambiguity and making tradeoffs between growth velocity, clinical integrity, and user trust.

• Demonstrated ability to influence senior stakeholders and align teams without formal authority.

• Excellent communication skills, with the ability to clearly articulate growth strategy, insights, and tradeoffs.

• Experience leveraging AI, automation, or personalization systems to improve engagement and retention is a strong plus.

• Fluency with Looker, Mixpanel, Iterable, and/or Eppo.

Benefits provided by Spring Health:

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.

• Employer sponsored 401(k) match of up to 2% for retirement planning

• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

• We offer competitive paid time off policies including vacation, sick leave and company holidays.

• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.

• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.

• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.

• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription.

• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care.

• Up to $1,000 Professional Development Reimbursement a year.

• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.