Lead Product Manager, Auto Recall Engagement

National Credit Center; Pleasanton (CA); Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive pay

Unrestricted PTO

Comprehensive benefits including heath

401(k) plan with company match

Professional development opportunities

Growth opportunities

Job summary

National Credit Center is seeking an experienced Lead Product Manager to own Recall Engagement, a new initiative turning safety recalls into revenue and retention for automotive dealerships. You will own discovery through launch, defining strategy and partnering with data sources such as NHTSA and vehicle history providers.

You will collaborate with Engineering, Data Science, Marketing, and Compliance to validate feasibility, craft business cases, and drive go-to-market enablement across NCC’s

Qualifications

• Bachelor's degree in Business, Engineering, Computer Science, or related field (MBA preferred).
• 5–8 years of product management experience with zero-to-one product launches.
• Experience building AI-native products where AI is core value.
• Ability to build business cases and financial models (TAM/SOM, ROI).
• Strong analytical skills; proficient with SQL, dashboards, analytics tools.
• Excellent written and verbal communication for executive leadership.

Responsibilities

• Own the roadmap for Recall Engagement from discovery through GA.
• Define the business case, TAM/SOM sizing, ROI projections, data sources.
• Set success metrics for outreach, service-visit capture, retention lift.
• Represent Recall Engagement to executives and secure resourcing.
• Conduct dealer interviews and validate recall-to-retention workflow.
• Collaborate with Engineering/Data Science on multi-source data matching.
• Write specs and acceptance criteria for the NPI Engineering Pod.
• Own launch readiness, including sales enablement and docs.
• Coordinate with Marketing on go-to-market strategy and positioning.
• Assess risk and align with Compliance and cross-functional teams.

Skills

Strategic thinking

Data-driven decision making

Executive communication

Cross-functional collaboration

Education

Bachelor's in Business/Engineering/CS

Tools

SQL

Dashboards

Product analytics tools

Job description

#remote

Who We Are:

NCC has led the automotive industry for over 30 years, providing award-winning software, credit and compliance solutions, and cutting-edge data. Our solutions help dealerships streamline their operations, enhance their finance and insurance (F&I) processes, and drive profitability. We are looking for individuals who thrive in a high-growth environment.

Overview:

We are seeking an experienced Lead Product Manager to own Recall Engagement, a net-new initiative that turns a safety obligation into a revenue and retention opportunity for automotive dealerships. Recall Engagement uses AI and data forensics to detect open safety bulletins, resolve hard-to-find secondary owners, and orchestrate personalized multi-channel outreach, turning recall campaigns dealers are already obligated to run into service visits and long-term customer loyalty instead of unclaimed liability.

This is a zero-to-one build: you will own discovery through launch for a new capability with an identified $51.4M SOM opportunity across roughly 3,568 dealer rooftops, sitting alongside Co-op Submission, Warranty Submission, Trade-In AI Valuation, and Desking Engine in NCC's New Product Initiatives pillar. This is a high-impact role for a product leader who thrives on ambiguity, AI-native product delivery, and building a net-new product from validated hypothesis to shipped revenue.

What You’ll Do:

Product Strategy & Roadmap

• Own the roadmap for Recall Engagement from discovery through general availability.
• Define the business case, including TAM/SOM sizing, ROI projections, and a build/partner assessment for data sources such as NHTSA safety bulletin data and vehicle/owner history providers.
• Set success metrics for outreach conversion, service-visit capture rate, and retention lift.
• Represent Recall Engagement strategy to executive leadership and secure resourcing and buy-in.

Discovery & Delivery

• Conduct dealer interviews and service-drive observation to validate the recall-to-retention workflow before committing to build.
• Partner with Engineering and Data Science to assess feasibility of multi-layered data matching across vehicle databases and secondary-owner resolution.
• Write clear specs and acceptance criteria for the dedicated NPI Engineering Pod.
• Own launch readiness, including sales enablement, support documentation, and rollout sequencing.

Cross-Functional Leadership

• Partner with Marketing on go-to-market strategy and positioning against existing service-retention tools dealers may already use.
• Coordinate with the Compliance Audit and Co-op Submission product managers within NPI to share data infrastructure and avoid duplicate build.
• Continuously assess technical, market, and adoption risk, and recommend

What You’ll Have:

Required

• Bachelor's degree in Business, Engineering, Computer Science, or a related field (MBA preferred).
• 5-8 years of product management experience, including direct ownership of at least one zero-to-one or early-stage product launch.
• Experience building AI-native products, where AI is the core value proposition rather than a bolt-on feature.
• Proven ability to build business cases and financial models (TAM/SOM, ROI) that support investment decisions.
• Strong analytical skills; comfortable with SQL, dashboards, and product analytics tools.
• Excellent written and verbal communication; able to distill ambiguous market signals into a clear, persuasive narrative for executive leadership.

Preferred

• Experience in automotive retail technology, dealership service/fixed-ops software, recall, retention, or insurance/warranty claims products.
• Familiarity with vehicle history or safety-bulletin data sources (NHTSA, Carfax, AutoCheck, or similar) and multi-source data matching.
• Background in customer retention, lifecycle marketing, or multi-channel outreach automation.

What We Offer:

• Competitive pay
• Unrestricted PTO
• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k) plan with company match.
• Professional development opportunities and continuous training.
• A supportive and dynamic work environment with opportunities for growth and advancement.

Hiring Timeline:

• TA Screen
• Culture Index Survey
• Hiring Manager Video Interview
• Tech Team Video Interview
• CEO Video Interview
• Offer

We are an equal employment opportunity employer and a drug-free workplace