Lead Product Manager, Auto Recall Engagement

NCC; Austin (TX); Remote; USD 130,000 - 170,000; Full time

Benefits offered by this job

Competitive pay

Unrestricted PTO

Health, dental, and vision insurance

401(k) plan with company match

Professional development opportunities

Growth and advancement opportunities

Job summary

NCC is seeking a product leader to own Recall Engagement from discovery to general availability. You will shape the roadmap, validate data sources such as NHTSA and vehicle history providers, and define ROI-focused business cases for a high-impact, AI-native product.

You will partner with Engineering, Data Science, Marketing, and Compliance to ensure a cohesive launch strategy, go-to-market readiness, and risk management across a multi-department initiative that touches dealers and service

Qualifications

• Bachelor's degree in Business, Engineering, Computer Science, or related field.
• 5–8 years of product management experience, including direct ownership of at least one zero-to-one or early-stage product launch.
• Experience building AI-native products where AI is the core value proposition.
• Proven ability to build business cases and financial models (TAM/SOM, ROI).
• Strong analytical skills; comfortable with SQL, dashboards, and product analytics tools.
• Excellent written and verbal communication; able to distill ambiguous signals into a clear executive narrative.

Responsibilities

• Own Recall Engagement roadmap from discovery through GA.
• Define TAM/SOM, ROI projections, and data-source assessment for NHTSA and vehicle history providers.
• Set success metrics for outreach conversion, service-visit capture, and retention lift.
• Represent Recall Engagement to executive leadership and secure resources.
• Conduct dealer interviews and validate recall-to-retention workflow before build.
• Partner with Engineering and Data Science to assess multi-source data matching feasibility.
• Write clear specs and acceptance criteria for the NPI Engineering Pod.
• Own launch readiness, including sales enablement, documentation, and rollout sequencing.
• Partner with Marketing on GTM strategy and positioning against existing tools.
• Coordinate with Compliance and other PMs to avoid duplicate build.
• Continuously assess risks and recommend mitigations.

Skills

AI-native products

Roadmaps

Financial modeling

SQL

Executive communication

Product analytics

Education

Bachelor's degree in Business, Engineering, CS or related

MBA preferred

Tools

SQL

BI dashboards

Job description

Who We Are

NCC has led the automotive industry for over 30 years, providing award-winning software, credit and compliance solutions, and cutting-edge data. Our solutions help dealerships streamline their operations, enhance their finance and insurance (F&I) processes, and drive profitability. We are looking for individuals who thrive in a high-growth environment.

#remote

Who We Are

NCC has led the automotive industry for over 30 years, providing award-winning software, credit and compliance solutions, and cutting-edge data. Our solutions help dealerships streamline their operations, enhance their finance and insurance (F&I) processes, and drive profitability. We are looking for individuals who thrive in a high-growth environment.

Overview

Recall Engagement uses AI and data forensics to detect open safety bulletins, resolve hard-to-find secondary owners, and orchestrate personalized multi-channel outreach, turning recall campaigns dealers are already obligated to run into service visits and long‑term customer loyalty instead of unclaimed liability.

This is a zero-to-one build: you will own discovery through launch for a new capability with an identified $51.4M SOM opportunity across roughly 3,568 dealer rooftops, sitting alongside Co-op Submission, Warranty Submission, Trade-In AI Valuation, and Desking Engine in NCC's New Product Initiatives pillar. This is a high-impact role for a product leader who thrives on ambiguity, AI-native product delivery, and building a net-new product from validated hypothesis to shipped revenue.

What You’ll Do

Product Strategy & Roadmap

• Own the roadmap for Recall Engagement from discovery through general availability
• Define the business case, including TAM/SOM sizing, ROI projections, and a build/partner assessment for data sources such as NHTSA safety bulletin data and vehicle/owner history providers
• Set success metrics for outreach conversion, service-visit capture rate, and retention lift
• Represent Recall Engagement strategy to executive leadership and secure resourcing and buy-in

Discovery & Delivery

• Conduct dealer interviews and service-drive observation to validate the recall-to-retention workflow before committing to build
• Partner with Engineering and Data Science to assess feasibility of multi-layered data matching across vehicle databases and secondary-owner resolution
• Write clear specs and acceptance criteria for the dedicated NPI Engineering Pod
• Own launch readiness, including sales enablement, support documentation, and rollout sequencing

Cross-Functional Leadership

• Partner with Marketing on go-to-market strategy and positioning against existing service-retention tools dealers may already use
• Coordinate with the Compliance Audit and Co-op Submission product managers within NPI to share data infrastructure and avoid duplicate build
• Continuously assess technical, market, and adoption risk, and recommend

What You’ll Have

Required

• Bachelor's degree in Business, Engineering, Computer Science, or a related field (MBA preferred)
• 5-8 years of product management experience, including direct ownership of at least one zero-to-one or early-stage product launch
• Experience building AI-native products, where AI is the core value proposition rather than a bolt-on feature
• Proven ability to build business cases and financial models (TAM/SOM, ROI) that support investment decisions
• Strong analytical skills; comfortable with SQL, dashboards, and product analytics tools
• Excellent written and verbal communication; able to distill ambiguous market signals into a clear, persuasive narrative for executive leadership

Preferred

• Experience in automotive retail technology, dealership service/fixed-ops software, recall, retention, or insurance/warranty claims products
• Familiarity with vehicle history or safety-bulletin data sources (NHTSA, Carfax, AutoCheck, or similar) and multi-source data matching
• Background in customer retention, lifecycle marketing, or multi-channel outreach automation

What We Offer

• Competitive pay
• Unrestricted PTO
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) plan with company match
• Professional development opportunities and continuous training
• A supportive and dynamic work environment with opportunities for growth and advancement

Hiring Timeline

• TA Screen
• Culture Index Survey
• Hiring Manager Video Interview
• Tech Team Video Interview
• CEO Video Interview
• Offer

We are an equal employment opportunity employer and a drug-free workplace.