Lead Product Manager, AI Strategy & Execution (Hybrid)

American Family Insurance; Madison (WI); Hybrid; USD 113,000 - 194,000; Full time

Benefits offered by this job

Relocation support

Job summary

American Family Insurance in Madison seeks a Product Manager for AI Strategy & Execution to shape strategy and lead AI product initiatives. You will define and execute AI strategy across multiple business units, guiding business, data science, and technology teams to advise on innovation and AI strategy, and develop AI product roadmaps with senior stakeholders.

You will act as a translator for internal stakeholders, applying design thinking and UX principles while balancing long-term innovation

Qualifications

• Experience communicating and driving AI innovation with executive partners.
• Proven track record launching successful AI products, with business impact.
• Strong technical understanding of AI technologies, including generative AI.
• Experience providing customer-driven solutions.
• Specialized depth in digital/technology product offerings.
• Knowledge of software development processes and quality standards.
• Experience with data-driven products and iterative development lifecycles.
• Ability to evaluate build/buy/partner options for solving customer problems.
• Ability to derive insights from customer interviews to clarify problems.

Responsibilities

• Define and execute AI strategy across multiple business units, aligning with goals.
• Collaborate with cross-functional teams to identify AI opportunities and build business cases.
• Lead AI product roadmaps, ensuring alignment with objectives.
• Translate AI strategy to stakeholders across business lines and teams.
• Incorporate design thinking, UX, and flexible methodologies for the team and customers.
• Prioritize initiatives and secure commitments from internal stakeholders.
• Mentor and develop team members.

Skills

AI strategy

Product roadmaps

Cross-functional collaboration

Executive stakeholder communication

Design thinking & UX

Data-driven decision making

Job description

In this role, you will straddle the strategy and execution of AI Strategy & Execution at American Family. You will conduct analyses of market trends, customer empathy, and internal and external data to define a differentiated product vision that delivers unique value. You will be a leader in discipline, influencing others on product design, best practices, and principles. You will drive strategy and innovation as it relates to future technology products. We will measure success on outcomes and metrics according to area/enterprise goals. You will report to the Senior Manager, AI Solutions and Innovation, and operate within the Enterprise Strategy & Innovation organization on the AI Solutions & Innovation team. Product Managers on this team work with business, data science, and technology teams to advise on innovation and AI strategy. They conceptualize future innovation opportunities and work directly with development teams to advise and lead product builds with AI components. You will balance strategic foresight into the evolving landscape and capabilities of AI. You will facilitate and influence the creation of an actionable path towards longer-horizon innovation. Additionally, you will be involved with tactical execution of near-term product builds with business and technology teams.

Position Compensation Range: $113,000.00 - $194,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Define and execute AI strategy across multiple business units, aligning with company goals and objectives.
• Collaborate with cross-functional teams to identify AI opportunities, and develop business cases to support investment decisions.
• Lead the development of AI product roadmaps, ensuring alignment with business objectives.
• Define AI strategy and then develop a creative, high-quality, and clear product roadmap.
• Be the "translator" for internal stakeholders, including business lines and cross-functional teams.
• Understand how and when to use design thinking, UX, and other frameworks into the process for a flexible hybrid methodology that fits the team, product, and customer.
• Prioritize initiatives and get commitments from internal stakeholders using excellent communication and negotiation skills.
• Mentor and help develop members of the team.

Specialized Knowledge & Skills Requirements

• Demonstrated experience communicating, strategizing and driving AI innovation with executive level partners
• Proven track record of developing and launching successful AI products, with demonstrated business impact.
• Strong technical understanding of AI technologies, including generative and agentic AI.
• Demonstrated experience providing customer-driven solutions, support or service.
• Specialized depth and/or breadth of expertise in digital/technology product offerings.
• Extensive knowledge and understanding of software development processes with an appreciation for maintaining a high-quality bar with low operational overhead.
• Demonstrated experience in data-driven products, data science facilitation, and iterative development lifecycles to solve business problems.
• Demonstrated ability to gather information and data in build, buy and partner options for solving customer problems.
• Demonstrated experience deriving key insights and patterns from customer interviews and using that input to clarify problem statements.

Licenses

Not applicable.

Travel Requirements

• Up to 10%.

Physical Requirements

• Work that primarily involves sitting/standing.

Working Conditions

• Not applicable.

Additional Information

To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability. Offer to selected candidate will be made contingent on the results of applicable background checks. Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions. Sponsorship will not be considered for this position unless specified in the posting.

In this hybrid role, you will be expected to work a minimum of 10 days per month from the office. Candidates should reside within approximately 35-50 miles of one of the following office locations: Madison, WI 53783; Boston, MA 02110. #LI-Hybrid

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. American Family Insurance is committed to the full inclusion of all qualified individuals.

If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail] to request a reasonable accommodation.

American Family Insurance, based in Madison, Wis., has been serving customers since 1927. We inspire, protect and restore dreams through our insurance products, exceptional service from our agency owners and employees, community investments and creative partnerships. American Family Insurance is the nation's 12th-largest property/casualty insurance company, ranking No. 202 on the Fortune 500 list. American Family has a current 'a+' credit rating through AM Best, and has distinction as a "Standing the Test of Time" company, which is represented by having an AM Best financial strength rating of 'A' or better for at least 75 years. The company offers American Family-brand products through a network of exclusive agency owners as well as nationwide through key strategic partnerships. American Family Insurance also includes Homesite and Main Street America Insurance. The company has approximately 10,500 employees nationwide.

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