Lead Product Designer Waltham, MA or Remote

Constant Contact, Inc.; Waltham (MA); Remote; USD 127,000 - 160,000; Full time

Job summary

An established industry player is seeking a Lead Product Designer to craft meaningful user experiences that empower business owners and individuals. This role offers the chance to shape onboarding and activation journeys while collaborating with a tight-knit design team. You'll champion user-centered design principles, mentor peers, and drive a culture of innovation. With a focus on growth and collaboration, this position provides an exciting opportunity to influence product direction and help users succeed. Join a company that values diversity, inclusion, and professional development in a hybrid work environment.

Benefits

Generous paid time off

Competitive benefits package

Professional development opportunities

Diversity and inclusion programs

Qualifications

• 7+ years of product design experience with a focus on user journeys.
• Strong skills in design tools and excellent communication abilities.

Responsibilities

• Design and refine onboarding and activation experiences.
• Lead best practices in UX/UI and mentor other designers.

Skills

Product Design

User Experience (UX)

User Interface (UI)

Design Strategy

Storytelling

Collaboration

Tools

Figma

FigJam

Prototyping Platforms

Job description

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

We’re looking for a Lead Product Designer who’s passionate about crafting meaningful, intuitive, and delightful user experiences. This role champions elevated user experiences to achieve business objectives and successful customer outcomes by developing the experience design discipline within the organization. They apply design principles and methodologies, using user research and testing to improve product design and solve complex business problems. As an expert in their role, they elevate design with organizations, ensure adoption of best practices and mentor peers.

You’ll be joining a tight-knit, collaborative design team where your voice matters. We’re growing fast, which means you’ll have a real opportunity to shape not just the work, but the team itself. This is a leadership role that sits at the intersection of design, product, and user experience—so you’ll be a key voice in helping define the future of our product.

Plus, we’re nice. We support each other, celebrate wins, and nerd out on Figma keyboard shortcuts and Slack GIFs.

What You’ll Do

• Own the first-time user journey: Design and refine onboarding, activation, and trial-to-paid conversion experiences—think onboarding, dashboards, and personalized first-time experiences.
• Design holistically, think end-to-end: From that first login to deeper product flows, you'll shape consistent, seamless user experiences across touchpoints.
• Set the standard: Lead best practices in UX/UI across the org—templates, systems, and strategy that scale with us.
• Mentor and collaborate: Uplevel the team by sharing knowledge, giving great feedback, and leading by example.
• Work cross-functionally: Partner closely with product managers, engineers, and other teams to align on vision, define problems, and ship amazing experiences.
• Drive user-centered thinking: Champion research, testing, and data to inform and validate your design decisions.
• Shape the design culture: Help grow a supportive, curious, and ambitious team of designers who care deeply about our users.

What We’re Looking For

• 7+ years of product design experience across web or mobile platforms
  Proven track record designing end-to-end user journeys—especially in onboarding, activation, or product-led, growth-focused experiences
• Experience driving design strategy and aligning teams around a vision
• A portfolio that shows smart, clean, user-centered work—bonus points for flows that help users fall in love with a product
• Strong chops in design tools like Figma, FigJam, and prototyping platforms
• Experience mentoring other designers and growing design culture
• Excellent storytelling and communication skills—you know how to get buy-in at all levels
• Comfortable balancing scrappy iteration with polished craft
• Someone who loves collaborating, but can also take a problem and run with it

Nice to have:

• Experience in SaaS or product-led growth environments
• Familiarity with experimentation frameworks (A/B testing, multivariate testing)
• Previous involvement in rolling out or contributing to a design system
• Experience working across the entire user lifecycle, including retention and engagement strategies

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.

Pay Transparency - All Full Time Employees

$127,600 - $159,500 USD

Why You’ll Love Us:

• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
• You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family.

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [e-mail].