Lead Processing Specialist

Verra Mobility Corporation; Chicago (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

Verra Mobility Corporation in Chicago, IL is seeking an Operations Supervisor to support daily workflow planning, align priorities with the Site Operations Lead, adjust staffing as needed, and ensure service level commitments are met.

You will analyze production volumes, track end-of-day results, onboard new team members, model Verra Mobility values, lead a collaborative team, respond to inquiries, and drive continuous improvement across operations.

Responsibilities

• Assist in daily workflow planning by reviewing production volumes, setting processing priorities, and coordinating with Site Operations Lead in reassigning work as needed, adjusting staffing coverage, and assisting with operational tasks as needed to meet service level expectations.
• Anticipate operational risks and constraints, including volume fluctuations, staffing shortages, equipment downtime, and workflow bottlenecks, and recommend contingency plans to maintain service levels.
• Maintain production tracking and end-of-day reporting, including completed volumes, exceptions, unresolved issues, identified risks, and next-day priorities.
• Coordinate employee onboarding activities in partnership with the Verra Mobility Supervisor as needed, ensuring new team members receive required training, system access, process instruction, and operational support to successfully integrate into daily workflows.
• Demonstrate a thorough understanding of company core values and leadership competencies, while actively modeling and promoting those behaviors within the team.
• Serve as a leader within a collaborative team environment, fostering accountability, professionalism, and operational excellence.
• Respond to client, customer, and internal processing-related inquiries in a professional, accurate, and timely manner.
• Field, investigate, and resolve escalated inquiries from internal departments, ensuring timely communication and effective resolution.
• Provide feedback and recommendations to leadership regarding operational efficiencies, workflow improvements, and process enhancements.
• Participate in planning, strategy, and continuous improvement initiatives designed to improve quality, productivity, and customer satisfaction.
• Partner with external vendors, subcontractors, and business partners as needed to support operational objectives and service delivery.
• Support and lead special projects, operational initiatives, and internal assignments as required.
• Assist supervisors and managers with additional tasks, responsibilities, and operational priorities as assigned.
• Oversee daily office operations and provide leadership coverage in the absence of the Supervisor, ensuring continuity of service and operational performance.
• Process violations, print, mail, or other operational work as needed to support workload demands and service level commitments.
• Serve as the initial point of contact for temporary team members regarding questions, concerns, performance issues, and operational escalations.
• Collect, analyze, and distribute daily operational metrics and performance reporting to leadership and stakeholders.
• Regularly review processor performance, particularly for temporary staff, and conduct side-by-side coaching, shadow sessions, and developmental training to address performance gaps and improve effectiveness.

Job description

Essential Responsibilities

• Assist in daily workflow planning by reviewing production volumes, setting processing priorities, and coordinating with Site Operations Lead in reassigning work as needed, adjusting staffing coverage, and assisting with operational tasks as needed to meet service level expectations.
• Anticipate operational risks and constraints, including volume fluctuations, staffing shortages, equipment downtime, and workflow bottlenecks, and recommend contingency plans to maintain service levels.

• undefined

• Maintain production tracking and end-of-day reporting, including completed volumes, exceptions, unresolved issues, identified risks, and next-day priorities.

• undefined

• Coordinate employee onboarding activities in partnership with the Verra Mobility Supervisor as needed, ensuring new team members receive required training, system access, process instruction, and operational support to successfully integrate into daily workflows.
• Demonstrate a thorough understanding of company core values and leadership competencies, while actively modeling and promoting those behaviors within the team.
• undefined
• Serve as a leader within a collaborative team environment, fostering accountability, professionalism, and operational excellence.
• undefined
• Respond to client, customer, and internal processing-related inquiries in a professional, accurate, and timely manner.
• Field, investigate, and resolve escalated inquiries from internal departments, ensuring timely communication and effective resolution.
• undefined
• Provide feedback and recommendations to leadership regarding operational efficiencies, workflow improvements, and process enhancements.
• undefined
• Participate in planning, strategy, and continuous improvement initiatives designed to improve quality, productivity, and customer satisfaction.
• undefined
• Partner with external vendors, subcontractors, and business partners as needed to support operational objectives and service delivery.
• undefined
• Support and lead special projects, operational initiatives, and internal assignments as required.
• undefined
• Assist supervisors and managers with additional tasks, responsibilities, and operational priorities as assigned.
• undefined
• Oversee daily office operations and provide leadership coverage in the absence of the Supervisor, ensuring continuity of service and operational performance.
• undefined
• Process violations, print, mail, or other operational work as needed to support workload demands and service level commitments.
• undefined
• Serve as the initial point of contact for temporary team members regarding questions, concerns, performance issues, and operational escalations.
• undefined
• Collect, analyze, and distribute daily operational metrics and performance reporting to leadership and stakeholders.
• undefined Regularly review processor performance, particularly for temporary staff, and conduct side-by-side coaching, shadow sessions, and developmental training to address performance gaps and improve effectiveness.

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It.We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What's Right.We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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