Lead Process Technician - 2nd Shift, Project Kuiper

Amazon; New York (NY); On-site; USD 61,000 - 101,000; Full time

Job summary

Amazon seeks a Lead Process Technician for its Project Kuiper, managing operations in a fast-paced warehouse environment. Key responsibilities include leading a team, ensuring compliance with safety protocols, and driving process improvements to enhance productivity and meet service level agreements.

Qualifications

• Experience leading a team in a warehouse environment.
• Ability to lift 50 pounds unassisted.
• Familiarity with safety protocols and equipment usage.

Responsibilities

• Oversee a team of technicians to ensure safety and efficiency.
• Monitor performance metrics and service level agreements.
• Facilitate communication among departments to resolve issues.

Skills

Leadership

Problem-solving

Process improvement

Inventory management

Communication

Education

High school diploma or equivalency certificate

Tools

SAP/ERP systems

Job description

Lead Process Technician - 2nd Shift, Project Kuiper

Job ID: 3006359 | Amazon Kuiper Manufacturing Enterprises LLC

We are seeking a dynamic and detail-oriented Lead Process Technician to join our fast-paced warehouse environment. In this role, you will be responsible for overseeing a team of technicians, coordinating between inbound and outbound processes, and ensuring optimal productivity and efficiency. The ideal candidate will have strong leadership skills, excellent problem-solving abilities, and a keen eye for process improvement to drive our team's success in meeting service level agreements and maintaining high customer satisfaction.

Project Kuiper is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.

Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines.

Key job responsibilities
- Mentor, lead and develop a team of technicians with a focus on safety, people, quality, planning and sustainability every day
- Monitor and report on key performance indicators and service level agreements
- Facilitate shift handovers and communicate important information to transportation, quality, planners, procurement, and other related departments to resolve problems
- Provide performance coaching and support to team members
- Oversee and coordinate inbound and/or outbound processes
- Ensure compliance with safety protocols and proper equipment usage
- Monitor and prioritize urgent requests and high-priority tasks
- Collaborate with your team on process improvements
- Maintain quality control and accuracy in the warehouse operations
- Ensure proper inventory management and storage practices
- Troubleshoot and resolve issues to maintain operational efficiency

A day in the life
As a Lead Process Technician, you'll play a vital role in managing daily warehouse operations, working closely with our technicians to ensure smooth operations. Your day involves monitoring inbound and/or outbound processes, from coordinating inbound receiving to overseeing order fulfillment, while maintaining service level agreements and quality standards. You'll act as a key problem-solver, addressing urgent requests, and ensuring proper labor distribution across different areas. The role requires constant communication with various stakeholders to track performance metrics, and implement adjustments to meet operational targets.

BASIC QUALIFICATIONS

- High school diploma or equivalency certificate
- Experience working with SAP/ERP systems
- Experience leading a team
- Ability to lift 50 pounds unassisted
- Lifting, standing, climbing, bending, grasping, sitting, pulling, pushing, stooping, stretching, and carrying are generally required to perform the functions of this position
- Standing up to 10 hours a day
- Ability to work flexible shift assignments, including overtime and weekends as required, in a 24/7 operation environment

PREFERRED QUALIFICATIONS

- Experience in an inventory or analytical role
- General understanding of lean manufacturing
- Experience within the aerospace, automotive, semiconductor, or electronic manufacturing fields
- Detail oriented, organized, and demonstrates a high sense of urgency

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $61,100/year in our lowest geographic market up to $100,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.