Lead Process Improvement Analyst

Discover Financial Services; Riverwoods (IL); On-site; USD 77,000 - 132,000; Full time

Job summary

Join a forward-thinking company where you'll take on meaningful work from Day 1. This role focuses on leading initiatives to enhance customer experiences and operational efficiency. You'll manage strategies for new account acquisition while collaborating with internal and external partners to drive improvements. Enjoy a supportive culture that values your unique contributions, and take advantage of numerous development opportunities. The company offers a competitive compensation package, including various benefits to ensure your well-being and growth. If you're ready to make a difference, this is the perfect opportunity for you.

Benefits

Paid Parental Leave

Paid Time Off

401(k) Plan

Medical, Dental, Vision Insurance

Short and Long Term Disability Insurance

Life Insurance

Education Assistance

Commuter Benefits

Employee Stock Purchase Plan

Qualifications

• 4+ years in Operational Management or related fields.
• Strong knowledge in process improvements and customer experience.

Responsibilities

• Lead initiatives for new account acquisition and operational strategies.
• Manage operational metrics to enhance service levels and customer satisfaction.

Skills

Operational Management

Customer Satisfaction

Process Improvement

Data Analysis

Education

Bachelor's degree in Finance

Bachelor's degree in Business Administration

Bachelor's degree in Information Technology

Tools

Lean

Six Sigma

Job description

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do

Responsible for leading initiatives, developing strategic enhancements, and completing ongoing monitoring for new account acquisition. Innovates and drives operational strategies and processes re-engineering service delivery channels to meet business and operational goals. Ensures a streamlined and differentiated customer experience.

How You'll Do It

• Manages operational metrics and identifies opportunities to improve brand promise, service levels, and customer satisfaction.
• Manages strategies that drive plan goals, monthly forecasting, and overall volume forecasting.
• Identifies and implements process improvements that enhance the customer experience and improve efficiency.
• Manages and monitors acquisition and onboarding processes.
• Engages with internal and external business partners to formulate actionable solutions to business problems.
• Documents business processes and procedures. Maintains documentation for change management.
• Ensures compliance with policies and regulations through development and oversight of controls and operational reporting.
• Effectively and consistently communicates statuses and results.

Qualifications You'll Need

The Basics

• Bachelors degree in Finance, Business Administration and Management, Bachelors Information Technology, or related
• 4+ years Operational Management, Mortgage or Home Equity origination, Computer system management or related
• In lieu of education, 6+ years Operational Management, Mortgage or Home Equity origination, Computer system management or related

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.

Bonus Points If You Have

• 6+ years Operational Management, Mortgage or Home Equity origination, Computer system management or related
• Other: Lean, Six Sigma

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Application Deadline:

The application window for this position is anticipated to close on Feb-19-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $77,500.00 to $131,500.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contributes every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [e-mail]. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

At Discover, we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicant’s qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check, and we follow all applicable local laws, including the Los Angeles County Fair Chance Hiring Ordinance (LA County Fair Chance).

Applicants must be 18 or older at the time of hire.

Learning & Development

Mentors, a Tech Academy, Shine Brighter U: there are all sorts of ways to develop as part of our team. We hope they inspire you to grow. After all, brighter futures are what we’re all about.

Hear about life in Corporate Functions from our team

With our benefits, life’s easier – which means you’re free to grow

Join us and you can expect a whole lot of rewards. From Health and insurance to on-site fitness centers, there’s everything you need to thrive – in and out of work.

Learn more about what we do for our communities

A step-by-step guide to kicking off a career with us.

01

Step one

02

Step two

Play our Pymetrics mini-games

03

Step three

Join us for an interview

04

Step four

Receive your offer (subject to screening)

05

Step five

Enjoy our on-boarding experience

Apply Now

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