Lead Print, Mail & Scan Operations Technician

American Family Insurance Agency Staff; Madison (WI); Presencial; USD 34.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision benefits

401(k) and pension plan

Annual incentive program

9 paid holidays

23 days PTO

Student loan repayment

Paid family leave

Descripción de la vacante

American Family Insurance Agency Staff is seeking a Senior Print, Mail and Scan technician to operate and maintain a range of printing and finishing equipment, delivering high-quality production output at our Madison, WI office. The role emphasizes lean processes, cross-functional collaboration, and ongoing equipment optimization.

The position is a first shift, office-based role with substantial time spent on-site in Madison, WI, requiring 4+ days per week in the office and relocation support

Formación

• Demonstrated experience providing customer-driven solutions, support or service.
• Strong aptitude for technology, software, and mechanical equipment.
• Demonstrated experience in utilization of multiple print solution software platforms.
• Demonstrated ability to learn new technologies as they develop and to train others.
• Solid knowledge of UPS regulations and shipping timelines to customer.
• Extensive experience performing commercial and production work.

Responsabilidades

• Sets up, operates, and maintains expertise of digital, computerized, offset, and mechanical commercial and production equipment.
• Upholds team initiatives and change management, using lean methodology.
• Monitors vendor supplied software control and operating systems.
• Communicates equipment and programming problems to the team and take corrective action to resolve them.
• Performs advanced maintenance and troubleshooting on equipment, contact service technicians, and coordinate service for mechanical problems.

Conocimientos

Customer service

Tech aptitude

Print software

Learning agility

UPS regulations

Production printing

Herramientas

Print software platforms

Descripción del empleo

American Family Insurance Agency Staff is seeking a Senior Print, Mail and Scan technician to operate and maintain a range of printing and finishing equipment, delivering high-quality production output at our Madison, WI office. The role emphasizes lean processes, cross-functional collaboration, and ongoing equipment optimization.

The position is a first shift, office-based role with substantial time spent on-site in Madison, WI, requiring 4+ days per week in the office and relocation support