Lead Principal Technical Program Manager

Oracle Corporation; Nashville (TN); On-site; USD 117,000 - 264,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Oracle in the United States seeks a Lead Principal Technical Program Manager to shape and lead AI for Support programs, scale automation, and harvest data to empower GenAI agents and self-service for customers.

You will partner with senior leadership to define strategic roadmaps, set priorities, align cross‑functional teams across service, GenAI, and engineering groups, and drive complex initiatives from strategy through delivery and adoption.

Qualifications

• Extensive experience leading technical programs in AI/ML
• Strong ability to manage complex, cross‑functional initiatives

Responsibilities

• Shapes and leads Oracle’s AI for Support technical programs.
• Partners with senior leadership to shape roadmaps and translate business goals into technical scope.
• Drives alignment across service, GenAI, and engineering teams to ensure delivery and adoption.

Skills

Technical Program Management

Job description

Lead Principal Technical Program Manager

• United States
• Job Identification 346982
• Job Category Product and Research
• Posting Date 10/15/2026, 06:23 PM
• Job Type Regular Employee
• Does this position require a security clearance? No
• Years 6 to 10+ years
• Applicants are required to read, write, and speak the following languages English

Job Description

Shapes and leads Oracle’s AI for Support technical programs, scaling automation and data harvesting to deliver trusted, actionable knowledge to GenAI agents. Enables customers to resolve issues through self-service and equips support engineers with timely insights that reduce manual effort and cognitive load, accelerating issue resolution.

Partners with senior leadership to shape strategic roadmaps, prioritize investments, and translate business goals into technical scope, milestones, and measurable outcomes. Aligns execution across Oracle service teams, GenAI teams, engineering organizations, and diverse ticketing platforms, driving highly complex initiatives from strategy through delivery and adoption.

Guides cross-team technical decisions for automated data collection, knowledge pipelines, and agent integrations, establishing expectations for data quality, freshness, security, and relevance. Manages dependencies, removes bottlenecks, and serves as the escalation point for program risks and delivery issues.

Drives continuous improvement through automated reporting and insights that measure self-service success, engineer productivity, knowledge effectiveness, and time to resolution. Establishes scalable practices and clear accountability across teams to deliver sustained improvements in customer and support experiences.

Responsibilities

KeyResponsibilities

TechnicalManagement and Execution - Technical Management:

– Leveragestechnical knowledge to identify risks, manage scope, estimate programtimelines, request feasibility, testing requirements, and determine appropriately resources.

– Designsand shapes the strategy for product or service delivery, ensuring alignmentwith the third party, security, export, and accessibility compliancerequirements.

– Integratesprogram demands and resourcing.

– Leadsrapid response to the most critical security escalations, coordinating acrossteams and departments and serving as the primary point of contact to executivesto assess risk, determine comprehensive mitigation strategies, and ensurealignment and execution of the most effective path to resolution.

– Leadsthe transformation and optimization of processes to ensure the highestreliability and resilience of products or services.

TechnicalManagement and Execution - Technical Strategy and Execution:

– Utilizestechnical knowledge to identify and manage program dependencies and risks.

– Supportsrapid response to escalations, coordinating within team and communicating tosenior team members to assess risk, determine mitigation strategies, andexecute the optimal proposed path to resolution.

– Shapesoverall planning activities, ensuring alignment with enterprise architecture.

– Definesand enforces delivery standards and guidelines, ensuring security, scalability,and alignment with best practices.

– DevelopsLine of Business (LOB) strategies for change management and/or incidentresponse to enhance operational efficiency.

ProgramOversight - Strategy and Decision-Making:

– Leadsthe alignment of priorities with customers, service, and stakeholder teamsthrough regular reporting to stakeholders and senior leadership.

– Establishesscope and milestones, aligning to the broader program plan and companystrategies and goals, managing efforts between cross-functional teams todeliver programs or services.

– Leadsefforts to define and monitor key performance indicators (KPIs) and measurementmethods for LOB performance.

– Developsand communicates a comprehensive and strategic communication strategy of highlycomplex objectives to partners and customers.

ProgramOversight - Program and Operations Management:

– Shapes andleads both technical and non-technical programs and highly complex,cross-organizational programs impacting products and business.

– Guidesand mentors program staff (e.g., development, release management, customersuccess), providing expert technical support and strategic direction onremoving barriers, including risks and issues in workflows.

– Providesguidance on developing and maintaining comprehensive program documentation(e.g., status reports, program plans) and develops risk mitigation strategies.

– Ensuresattention to detail, including security and quality, in program management,from planning to execution and reporting.

– Chairsregular program status meetings, fostering collaboration and driving effectivecommunication across teams and leaders.

– Partnerswith leadership to set service level agreements (SLAs) and productivitybenchmarks aligned with long-term business goals.

– Shapesand leads forecasting program demands, funding, and resourcing.

– Leadsthe deployment of change management for programs, such as priority, scope,scheduling, development, requirement changes, and support.

– Drivesthe management of and responses to issues, bottlenecks, and risks, serving as apoint of escalation for all issues.

– Developsplans based on the results of cost assessments, benefits analysis, and returnon investment (ROI) to improve decision-making and risk mitigation strategies.

– Makesstrategic decisions, balancing business needs, technical constraints, andlong-term goals.

– Removescritical blockers for the program and determines optimal technical and resourceoptions to drive the successful delivery and adoption of solutions.

ProcessEfficiency - Process Optimization:

– Shapesprogram improvement strategies, leveraging best practices to drivetransformational change and optimize processes across the LOB.

– Leadsthe development and optimization of program objectives and workflows, whileorchestrating the deployment of cross-functional solutions to address complexbusiness problems.

– Collaborateswith management to innovate and optimize processes and procedures to driveachievement of LOB goals.

– ChampionsLOB-wide integration of continuous improvement within programs, ensuring alignmentof insights across many workstreams with business objectives and operationalefficiency goals.

– Establishesand champions best practices for leveraging data insights at scale, influencingsenior leadership decisions.

– Leadsthe development of innovative business-critical improvements to the solution'savailability and reliability.

– Iteratesprocesses based on feedback and KPIs, analyzing results through retrospectives.

– Definesrequirements and configurations of existing and new development tools, whereapplicable.

Collaborationand Program Leadership - Cross Functional Collaboration:

– Shapescollaboration across multiple teams, ensuring alignment of priorities andprogram goals.

– Leadsprocess improvements across the LOB, working with senior leaders to implementteam-wide efficiency-driven solutions.

– Communicatesstrategic program updates and insights to leadership teams, shaping decisionsat the LOB level.

– Developsand refines engagement approaches for key stakeholders, ensuring informeddecision-making at scale to improve program planning and execution.

Collaborationand Program Leadership - Program Leadership:

– Shapesand leads programs to optimize organizational efficiency.

– Providesvisionary technical direction and mentorship to cross-functional teams.

– Drivestransformative change at all levels of the LOB, from initiation throughdelivery, while ensuring alignment with strategic goals.

– Ensuresthat the program team and other stakeholders are aligned with the program goalsand motivated, identifying and addressing conflicts and issues.

– Shapesand directs the automation of comprehensive reporting, collaborating withdevelopment teams to drive continuous improvement of reports, dashboards,forecasts, and models for program execution.

– Utilizesdata insights to solve highly complex problems impacting the success of theprogram(s), including adherence to SLAs.

– Conductsanalysis on a large number of data sources with high complexity, which mayinclude competitive analysis, trend analysis, and KPI analysis, to drivedata-informed decisions to support the program goals, presenting findings withimmediate teams stakeholders.

StakeholderEngagement:

– Shapesthe strategic direction of collaboration efforts across stakeholder teams forhigh-impact programs.

– Servesas a trusted advisor to senior stakeholders, ensuring alignment between programpriorities and business objectives.

– Definesstrategies for enhancing customer engagement, aligning service offerings withevolving business needs.

– Driveslarge-scale product and process enhancements, influencing and guiding the LOB.

– Developsand presents advanced strategies to mitigate risks to customer satisfaction,assessing the impact of mitigation efforts on broader group objectives.

– Leadsthe alignment of varied priorities and Oracle commitments, ensuring optimalcoverage and response to customer needs, minimizing organizational risk toprograms.

CoreResponsibilities

Planning& Execution:

– Managesand provides direction on timelines, deliverables, and budgets when applicablefor critical high-impact projects or initiatives that impact the line ofbusiness, ensuring timely completion and adherence to requirements. Anticipatesand plans for shifts in resources or timelines based on changing business priorities,ensuring optimal outcomes.

– Influencescross-functional leaders and external stakeholders to gain alignment onstrategic objectives. Fosters partnerships with key business leaders,stakeholders, and/or customers, identifying opportunities for expandingpartnerships and promoting long-term organizational success. Championstransparency and inclusivity by actively seeking, listening to, andincorporating diverse perspectives.

ProblemSolving:

– Leadsspecialized, advanced problem-solving efforts, serving as an escalation pointfor complex issues. Guides others to leverage innovative data-driven techniquesto address ambiguous or novel issues, identify root causes, and drives theimplementation of solutions that prevent future issues.

– Leveragesdeep industry knowledge and expertise to serve as a thought leader within theorganization. Contributes to the advancement of the field or industry throughthought leadership (e.g., conference presentations, white papers, researchcontributions). Maintains and evolves expertise in relevant areas byproactively monitoring emerging trends, technologies, and industry standards,ensuring the organization remains current with best practices. Championscontinuous learning and knowledge sharing, promoting professional developmentacross teams. Applies new knowledge to drive advancement and mentors others todo the same.

– Developsinnovative solutions and drives the implementation of ideas that increase theefficiency and effectiveness of processes, protocols, and workflows across theorganization. Evaluates effectiveness of updated approaches and methods forcontinued improvement to enhance efficiencies and ensure changes align withorganizational goals. Designs and develops metrics to measure success ofimprovement initiatives.

Performanceand Development:

– Servesas a subject matter expert regarding talent needs and organizational talentstrategy. Impart leadership and expert knowledge throughout the talentdevelopment pipeline including candidate interviews, candidate assessment, andhiring decisions, ensuring alignment with organizational talent strategy.

Qualifications

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $116,600 to $264,100 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

Required Skills

• Technical Program Management

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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