Lead Pool Technician: High-Impact Team Leader

Energy Jobline ZR; Round Rock (TX); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Company-paid short-term & long-term

Paid time off

10 company holidays

Training opportunities

Leadership role

Job summary

Poolie in Texas is seeking a Pool Lead Technician to support daily service operations by covering for technicians, ensuring consistent quality and completing first cleanings. You will manage ongoing pool care and act as a reliable anchor for the team.

This role combines hands-on work with training and guidance, including chemistry instruction, protocol adherence, and back-up support for supervisors. If you excel at leadership, quality, and customer service, this position offers meaningful impact

Qualifications

• At least 1 year of experience as a Pool Service Technician.
• Strong knowledge of pool cleaning, maintenance, and water chemistry.
• Ability to multitask and adapt to changing daily priorities.
• Solid problem-solving and decision‑making skills.
• Attention to detail with a commitment to quality standards.
• Ability to handle onsite customer concerns professionally.
• Basic technical ability to perform minor repairs and small part replacements.
• Effective communication and teamwork skills.

Responsibilities

• First Line of Defense for PTO Coverage: Provide primary coverage and support during team members' time off, ensuring smooth operations and maintaining service standards.
• First Cleaning for New Customers: Oversee the first cleaning process for new customers, ensuring a thorough and satisfactory service experience.
• Green to Clean Turnarounds: Perform "Green to Clean" turnarounds, ensuring effective transformation of pools from a neglected state to a clean and safe condition.
• Daily Quality Control (QC): Conduct daily quality control checks as directed to ensure adherence to company standards and identify areas for improvement. Act as the first line of defense for quality control, addressing issues and providing guidance to enhance service quality.
• First Line of Defense for Onsite Customer Issues: Serve as the primary point of contact for onsite customer issues, offering immediate support and resolution to ensure customer satisfaction.
• Small Part Replacement and Repair: Covers any small part replacements, minimal repairs on pool cleaners and other small tasks that aren’t demanding the repair department or repair tech.
• Provides Weekly Chemistry/Protocol Training in Department Meeting: Conduct weekly training sessions during department meetings, focusing on chemistry knowledge and protocol adherence.
• Provides Backup for Supervisor on Slack for Chemistry Questions: Offer support and serve as a backup for the Supervisor on Slack, addressing chemistry-related questions from field technicians.

Skills

Pool service experience

Pool cleaning knowledge

Water chemistry knowledge

Multitasking

Communication & teamwork

Problem solving

Onsite customer handling

Basic repair skills

Tools

Slack

Job description

Poolie in Texas is seeking a Pool Lead Technician to support daily service operations by covering for technicians, ensuring consistent quality and completing first cleanings. You will manage ongoing pool care and act as a reliable anchor for the team.

This role combines hands-on work with training and guidance, including chemistry instruction, protocol adherence, and back-up support for supervisors. If you excel at leadership, quality, and customer service, this position offers meaningful impact