Lead Platform Operations Expert - AI

OutSystems, Inc.; United States Virgin Islands; Hybrid; USD 132,000 - 160,000; Full time

Job summary

OutSystems, Inc. is seeking a Lead Platform Operations Expert to define the gold standard for platform reliability and lead the AI-driven operations strategy.

You will own the technical roadmap for platform automation and enable customers to deploy autonomous reasoning agents with confidence. As the North Star for operational excellence, you will shape security, data residency, and AI infrastructure, driving automation across upgrades, patching, and scaling while collaborating with product teams

Qualifications

• 8–10 years in IT Operations.
• Mastery of AIOps frameworks, private LLM hosting, and secure AI gateway management.
• 8+ years in platform-level technical leadership.
• OutSystems Expert and Advanced Security/Cloud Architecture credentials preferred.

Responsibilities

• Lead the technical strategy for global, multi-environment OutSystems setups.
• Define the security and data residency protocols for AI agents operating within the OutSystems platform.
• Lead the transition from manual platform maintenance to Autonomous Platform Engineering, utilizing AI to predict and prevent system failures.
• Design the Platform Workbench, leveraging Agentic Workflows to automate 60%+ of routine administrative tasks (upgrades, patching, scaling).
• Influence the OutSystems Product Management team by providing field-tested requirements for AI infrastructure.

Skills

AIOps

Private LLM hosting

AI gateway management

IT operations leadership

Strategic influence

Education

OutSystems Expert

Advanced Security/Cloud Architecture

Tools

AIOps frameworks

Secure AI infrastructure

Job description

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!

The Lead Platform Operations Expert is a savvy technologies who defines the \"Gold Standard\" for platform reliability in an Agent-forward world.

You own the technical roadmap for platform automation, ensuring that our customers can deploy autonomous reasoning agents with total confidence.

You are the \"North Star\" for operational excellence, proving that a robust, AI-optimized platform is the foundation of digital transformation.

Key Responsibilities

• Lead the technical strategy for global, multi-environment OutSystems setups.
• Define the security and data residency protocols for AI agents operating within the OutSystems platform.
• Lead the transition from manual platform maintenance to Autonomous Platform Engineering, utilizing AI to predict and prevent system failures.
• Design the \"Platform Workbench,\" leveraging Agentic Workflows to automate 60%+ of routine administrative tasks (upgrades, patching, scaling).
• Influence the OutSystems Product Management team by providing field-tested requirements for AI infrastructure.

Salary Determination

Our salary range is based on industry standards, company performance, and market conditions. We offer competitive compensation packages to attract and retain top talent. In determining salary ranges, we consider factors such as:

• Market Research: Industry reports, salary surveys, and online salary databases
• Company Performance: Financial performance, revenue growth, and budget allocation
• Job Requirements: Skills, experience, and qualifications necessary for the role
• Geographic Location: Cost of living, market conditions, and industry standards in our region

$131,750 - $160,425 Base Salary

Base Salary Requirements & Qualifications

• Soft Skills: Strategic influence and innovative mindset; highly inquisitive regarding the future of AIOps.
• Technical Skills: 8-10 years in IT Operations; Mastery of AIOps frameworks, private LLM hosting, and secure AI gateway management.
• Education/Experience: 8+ years in platform-level technical leadership.
• Preferred Certifications: OutSystems Expert; Advanced Security/Cloud Architecture credentials.

More About OutSystems

OutSystems is a leading AI Development Platform built for the enterprise. Global organizations trust OutSystems to rapidly build mission-critical apps and agents, modernize legacy processes with agentic systems, and govern their entire AI portfolio across complex regulatory environments, all on one unified platform. As the future becomes agentic, our customers need us now more than ever. While AI has opened the door to extraordinary possibilities, most large organizations find themselves stuck on one side of the \"enterprise gap\" because AI by itself doesn't solve their complex use cases and business challenges. OutSystems bridges the \"enterprise gap\" by combining the speed of generative AI with a deterministic, enterprise-grade framework. We provide the tools for teams of any size to deliver high-quality, reliable AI solutions that drive real business impact. We are looking for passionate, talented, and motivated people to join us as we empower organizations to build, deploy, and scale the next generation of enterprise software. While we are leading the charge into the agentic era, our mission is broader: we are the platform enterprise leaders trust to evolve their entire business, accelerating innovation through secure, governed human-AI collaboration.

Working at OutSystems

Our culture is built on our core values of Trust, Customer Success, Innovation, and Alignment. We operate as one global OutSystems team, taking ownership to pursue our vision of being the AI platform enterprise leaders trust to build, secure, and evolve their most critical applications and systems.

What do we have to offer you? A company at the vanguard of the agentic revolution, where we don\'t just react to AI innovation—we architect it. Joining OutSystems means stepping onto a high-growth rocket ship that combines the fearless agility of a startup with the sophisticated, global foundation of an enterprise powerhouse. Real growth opportunities. We don\'t just talk about development; we invest in it through structured programs designed to scale your expertise. Whether you are aiming for vertical progression, exploring lateral moves into new domains, or mastering specialized AI skills through our Professional Development Fund and Internal Mobility Program, we provide the resources to get you there.

A global collective of world-class talent, where you\'ll collaborate with enterprise software legends and sought-after thought leaders. At OutSystems, our industry experts aren\'t just visionaries—they are accessible, approachable mentors who are deeply invested in your growth as we architect the agentic future together.

OutSystems nurtures an inclusive culture where talented individuals from all backgrounds are empowered to learn, experiment and make an impact. We believe that driving our next phase of growth requires the radical creativity that only comes from diverse perspectives. We are committed to building a team as global and diverse as the organizations we serve, ensuring every individual can perform to their full potential.

As an equal opportunity employer, all qualified applicants receive equal consideration regardless of race, origin, religion, sex, sexual orientation, gender identity, disability, veteran status, or any other protected status.