Lead, Platform Engineering

Royal-Caribbean-Group-3; Town of Florida (NY); On-site; USD 170,000 - 210,000; Full time

Job summary

Royal Caribbean Group in Miramar, Florida, seeks a Lead, Platform Engineer for Gaming New Tech & Infrastructure to own technical strategy, architecture, and platform health across casino and gaming systems, including slots, tables, arcade, cashless, and player tracking.

You will lead deployment, upgrade strategies, and cross‑org collaboration with internal teams and external partners to deliver reliable, scalable solutions while ensuring security and regulatory compliance.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Information Technology, Business, Hospitality Management, or a related field, or equivalent experience.
• 6+ years in platform/systems engineering including team leadership.
• People and delivery leadership; standardization and automation focus.
• Able to manage multiple priorities and scale teams.
• Hands-on configuration, deployment, environment setup, and integration expertise.
• Comfortable applying AI and automation to reduce manual effort and improve reliability.
• Able to create scalable frameworks and set standards others follow in a dynamic, multi-product environment.
• Develops people and holds a team accountable for outcomes.
• Disciplined execution with a passion for the guest and crew experience.
• Comfortable with complexity and ambiguity across multiple simultaneous priorities.
• Primarily based in Miramar; hybrid schedule aligned to team norms.
• Occasional travel for Newbuild, Dry Dock, ship visits, or team collaboration as required.

Responsibilities

• Provide technical direction and decision authority across all casino and gaming systems; lead through influence and coordinate Manila resources.
• Bridge product, architecture, and operations to sustain platform growth and real-time fleet alignment.
• Set the deployment, upgrade, and modernization strategy for gaming platforms.
• Own integration patterns and architecture across slots (Aristocrat), tables (Genesis / Bravo, table tracking), arcade (Intercard, Valsoft / CoreCashless), bingo, cage & cashless (CageXchange, CashClub), player tracking, and the Casino Operations Hub.
• Standardize and modernize a multi-vendor landscape into a reliable, integrated platform.
• Ensure high availability and performance across the fleet, including concurrent Newbuild and Dry Dock deployments.
• Lead the shift to internally built capability — starting with arcade readers and L&W table progressives — and evaluate build-vs-buy across the portfolio.
• Drive net-new products entering the gaming portfolio: Sports Betting and iGaming, plus eWallet and social gaming.
• Reduce reliance on external vendors while protecting reliability and compliance.
• Deliver complex, real-time integrations — rewards, offers, and player-tracking data across systems.
• Maintain regulatory and compliance alignment across jurisdictions.
• Partner with Casino Operations, Commercial, Compliance, and external vendors; coordinate cross-org initiatives.

Skills

People leadership

Delivery leadership

Automation

Multi-priority management

Configuration & deployment

AI & automation

Scalable frameworks

Team development

Discipline execution

Miramar base

Education

Bachelor’s degree in Engineering or related field

Job description

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Journey with us!Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

The Royal Caribbean Group’s IT Onboard Guest Experience Team has an exciting career opportunity for a full time Lead, Platform Engineer reporting to the Manager, Product.

This position is onsite and based in Miramar, Florida.

This position is also not eligible for work authorization sponsorship.

Position Summary:

The Lead, Platform Engineering — Gaming New Tech & Infrastructure owns the technical strategy, architecture, and platform health for Royal Caribbean Group’s casino and gaming technology — a $2B business ($2.5B+ by 2031) spanning slots, tables, arcade, bingo, cage / cashless, player tracking, and the Casino Operations Hub.

This role bridges execution, architecture, and real-time fleet alignment as the organization brings gaming technology in-house — starting with internally built arcade readers — reducing vendor dependence and unlocking new revenue levers across a complex, multi-vendor systems landscape.

The Lead provides technical direction and decision authority across gaming systems, drives deployment and upgrade strategy, and coordinates cross-org and external partners to sustain platform growth, security, and reliability.

Essential Duties and Responsibilities:

Technical Leadership & Direction

• Provide technical direction and decision authority across all casino and gaming systems; lead through influence and coordinate Manila resources.
• Bridge product, architecture, and operations to sustain platform growth and real-time fleet alignment.
• Set the deployment, upgrade, and modernization strategy for gaming platforms.

Platform Strategy & Architecture

• Own integration patterns and architecture across slots (Aristocrat), tables (Genesis / Bravo, table tracking), arcade (Intercard, Valsoft / CoreCashless), bingo, cage & cashless (CageXchange, CashClub), player tracking, and the Casino Operations Hub.
• Standardize and modernize a multi-vendor landscape into a reliable, integrated platform.
• Ensure high availability and performance across the fleet, including concurrent Newbuild and Dry Dock deployments.

In-House Capability & New Tech

• Lead the shift to internally built capability — starting with internally built arcade readers and L&W table progressives — and evaluate build-vs-buy across the portfolio.
• Drive net-new products entering the gaming portfolio: Sports Betting ($120B market) and iGaming ($110B), plus eWallet and social gaming.
• Reduce reliance on external vendors while protecting reliability and compliance.

Security, Stability & Real-Time Integrations

• Own security remediations, certifications, and stability across gaming systems.
• Deliver complex, real-time integrations — rewards, offers, and player-tracking data across systems.
• Maintain regulatory and compliance alignment across jurisdictions.

Cross-Functional & Fleet Alignment

• Partner with Casino Operations, Commercial, Compliance, and external vendors; serve as Newbuild and Dry Dock point of contact for gaming.
• Coordinate cross-org initiatives and align priorities across diverse teams and functions.

Qualifications, Knowledge and Skills:

Education

• Bachelor’s degree in Engineering, Computer Science, Information Technology, Business, Hospitality Management, or a related field, or equivalent experience.

Experience

• 6+ years in platform/systems engineering including team leadership.
• Experience owning deployment standards and managing contractor talent.

Skills

• People and delivery leadership; standardization and automation focus.
• Able to manage multiple priorities and scale teams.

Technical / Functional Skills

• Hands-on configuration, deployment, environment setup, and integration expertise.
• Comfortable applying AI and automation to reduce manual effort and improve reliability.
• Able to create scalable frameworks and set standards others follow in a dynamic, multi-product environment.
• Develops people and holds a team accountable for outcomes.
• Disciplined execution with a passion for the guest and crew experience.
• Comfortable with complexity and ambiguity across multiple simultaneous priorities.
• Primarily based in Miramar; hybrid schedule aligned to team norms.
• Occasional travel for Newbuild, Dry Dock, ship visits, or team collaboration as required.

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.