Lead Phlebotomist & Lab Operations Manager

CHRISTUS Health; Santa Fe (NM); On-site; USD 24,796 - 38,572; Full time

Job summary

CHRISTUS Health in Santa Fe, NM is seeking a Phlebotomy/Lab Assistant to perform phlebotomy, specimen processing, and client services under supervision. You will train staff, monitor collections, and ensure timely lab operations while maintaining professional communication with physicians and nursing personnel.

The role involves processing orders, managing LIS data, and coordinating with reference labs. High school diploma and phlebotomy training required; bilingual is a plus.

Qualifications

• High school diploma or GED preferred.
• Completion of Clinical Phlebotomy training program or equivalent required.
• Bilingual English/Spanish preferred.

Responsibilities

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Customer Service / AIDET / Standards of Behavior.
• Trains and performs competency checklist with all Phlebotomist/ laboratory assistant staff.
• Monitors the collection report; resolves problems; completes related paperwork and computer functions.
• Uses centrifuge, prepares and assures serum/blood specimens are acceptable; prepares specimen for referral to outside reference laboratories; dispenses blood products under the supervision of medical technologist.
• Monitoring the collection area continuously during the shift to assure that all specimens are collected within a timely manner and assisting the phlebotomists in obtaining specimens, if necessary.
• Handling inquiries, questions, and problems as they arise, both within the laboratory and between the lab and other departments in the hospital, maintaining a professional image and exhibiting excellent service. Greets all customers, clients, outpatients, and visitors physically or on the telephone; provides accurate, appropriate, and courteous responses to technical questions and results inquiries as requested by physicians and nursing personnel.
• Communicating follow-up information regarding patient care issues or physician-related complaints to the appropriate supervisor, manager, charge tech, or director.
• Performs clerical office duties, client processing, and client service representative duties, as assigned/required
• Enters orders and cancellations using Hospital LIS. Receives and processes specimens collected and/or add-on tests and distributes them to the appropriate departments.
• Processes and maintains laboratory records and reports; monitors chart print rounds for completion and processes reports for Health Information, faxes or mails reports as requested by physicians or clients, processes reference reports, resolves all pending transactions and maintains printers, copier, and fax machine.
• Specimen collections are initiated within the appropriate response time. Monitors the collections pending. Reports and resolves problems, and completes related paperwork and computer functions.
• Works as a team member to perform and complete all patient-related testing/reporting regardless of individual assignments, to provide timely results on a daily basis. Completes tasks or special projects within the time frame, allowed per any guidelines established as assigned by laboratory supervisory personnel.
• Inventory control – monitors supply receiving area, distributes supplies, restocks, and processes packing slips; notifies appropriate supervisor/manager when instrument parts, reagents, or supplies are at reorder levels; dates reagents when received and opened according to laboratory policy, and notifies supervisor of expired reagents; completes supply orders, as assigned.
• Practices safety, infection control, and security as defined by the hospital department and section policy and procedure manuals; follows all safety and infection control procedures including wearing appropriate PPE for assigned job functions; disposes of biohazardous materials and hazardous chemicals as established by the departmental policy; all patient information, including lab results, are maintained in the strictest of confidence, limited to health care professionals needing this information to perform patient care.
• Demonstrates work schedule flexibility by willingly rotating shifts and changing assignments, as required.

Skills

Phlebotomy

Bilingual English/Spanish

Education

High school diploma or GED

Phlebotomy training program or equivalent

Job description

CHRISTUS Health in Santa Fe, NM is seeking a Phlebotomy/Lab Assistant to perform phlebotomy, specimen processing, and client services under supervision. You will train staff, monitor collections, and ensure timely lab operations while maintaining professional communication with physicians and nursing personnel.

The role involves processing orders, managing LIS data, and coordinating with reference labs. High school diploma and phlebotomy training required; bilingual is a plus.