Lead Pharmacy Technician

Sf Spca; San Francisco, Northern (CA, KY); Hybrid; USD 43,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off and Holidays

Medical, Dental, Vision Insurance

Life Insurance

Long-term Disability Insurance

401(k) with employer matching

Student debt relief program

Pre-tax commuter benefits

Discounts on retail and pet supplies

Discounts on veterinary care

Job summary

San Francisco SPCA seeks a Lead Pharmacy Technician to oversee the Hospital Pharmacy operations, ensuring compliant, accurate dispensing and outstanding client service. You will partner with the Managers of Clinical Operations and Nursing Operations to boost efficiency and staff development across departments.

Responsibilities include implementing pharmacy protocols, managing inventory, training staff, and maintaining high standards of accuracy and customer care in a busy, animal-care focused

Qualifications

• 3+ years of pharmacy technician experience in veterinary or human pharmacy.
• Current Pharmacy Technician licensure/registration required if coming from human pharmacy.
• Experience managing pharmacy workflows and fulfillment.
• Knowledge of inventory management and controlled-substance handling.
• Experience with Cubex or similar systems.

Responsibilities

• Oversee pharmacy inventory and ordering; coordinate with Inventory Coordinator on variances.
• Develop and maintain pharmacy protocols, policies, and workflows.
• Ensure regulatory compliance and accurate medication management.
• Lead pharmacy training and development including materials and coaching.
• Enhance client experience and pharmacy environment for best service.
• Provide leadership to Pharmacy team and promote effective communication.
• Identify opportunities to improve performance, service, and efficiency.
• Communicate respectfully with diverse clients, staff, and volunteers to address concerns.

Skills

Pharmacy technician experience

Inventory management

Regulatory knowledge

Customer service

Staff training

Communication skills

Cross-department collaboration

Problem-solving

Education

Pharmacy Technician licensure

Tools

Cubex

Pharmacy management systems

Job description

Description

Join a team at the intersection of exceptional veterinary care and social change.

At the San Francisco SPCA, we believe every pet deserves compassionate, high-quality veterinary care—no matter their guardian’s financial situation. As a nonprofit, we break down barriers to care by offering financial assistance and individualized medical support to thousands of animals each year. Our work doesn’t serve shareholders—it serves pets, people, and the community.

We are seeking a Lead Pharmacy Technician to join our Hospital Pharmacy team! This position will oversee all pharmacy operations, ensuring accurate, compliant and efficient dispensing of medications alongside exceptional client service. Partnering with the Manager of Clinical Operations and Manager of Nursing Operations, the Lead will focus on operational efficiency, staff development, and providing a stellar customer experience for all, while simultaneously fostering the collaboration needed across all departments to drive the initiatives that elevate and support Pharmacy team performance.

Core Responsibilities:

• Manage pharmacy inventory and ordering, and collaborate with Inventory Coordinator on variances
• Develop and maintain pharmacy protocols, policies, and workflows
• Ensure regulatory compliance and accurate medication management
• Lead pharmacy training and development, including development of training programs and materials and training and coaching for both new and existing pharmacy staff
• Enhance the client experience and pharmacy environment to provide the best customer experience possible
• Provide leadership to Pharmacy team by fostering teamwork, high professional standards, continuing development and promoting effective communication
• Identify, evaluate and implement opportunities to improve Pharmacy performance, customer service, and operational efficiency
• Communicate effectively and respectfully with culturally diverse clients, staff, and volunteers using strong interpersonal, conflict mediation, and de-escalation skills to address concerns and resolve complaints tactfully and courteously

Requirements

Physical Requirements and Work Environment:

• Regular sitting at computer stations and operation of electronic equipment
• Regular standing, bending, stooping and crouching
• Regularly moves about the campus to coordinate work
• Regular exposure to animals under stress
• Consistent exposure to animals in the workplace and animal allergens under conditions with limited alternatives available

Requirements:

• 3+ years of pharmacy technician experience in veterinary or human pharmacy.
• For candidates coming from human pharmacy, current Pharmacy Technician licensure/registration is required.
• Experience managing pharmacy workflows, including in-house and/or online prescription processing and fulfillment.
• Knowledge of pharmacy inventory management, including stocking, expiration monitoring, and ensuring medications and supplies are available when needed.
• Working knowledge of DEA regulations and controlled-substance handling.
• Experience using pharmacy or medical inventory management systems; experience with Cubex is preferred.
• Strong attention to detail and accuracy in a high-volume pharmacy environment.
• Excellent customer service and communication skills, with the ability to work effectively with clients, veterinary teams, and internal departments.
• Experience coordinating medication and supply needs across multiple departments is preferred.
• Strong organizational, problem-solving, and prioritization skills.

Salary Description:

The starting salary for this position depends on the depth and breadth of experience. Salary is expected to range between $31.00 - 35.00 per hour. Regular, full-time positions are eligible for a comprehensive benefits package including:

• Paid Time Off and Holiday Pay
• Medical, Dental, and Vision Insurance
• Life Insurance
• Long-term Disability Insurance
• 401(k) Retirement Plan with employer contribution matching
• Student debt relief program
• Pre-tax commuter benefits
• Discounts on retail and pet supplies
• Discounts on veterinary care at SF SPCA Mission Campus Veterinary Hospital and Spay/Neuter Clinic

The SF SPCA is an Equal Opportunity Employer. This job ad reflects the assignment of essential functions and does not prescribe or restrict the tasks that may be assigned. The San Francisco SPCA is an at-will employer and may conduct pre-employment background checks and drug screening depending on the role.