Lead Personal Shopper

Lowes Foods, LLC; Midway (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Lowe's Foods To Go is seeking aSupervisor to lead the Personal Shoppers team in our store, ensuring efficient order fulfillment and positive guest interactions. You will oversee schedules, training, and performance to meet high standards for curbside and in-store service.

You will mentor staff, uphold safety and sanitation, and collaborate with store leadership to promote LFTG services and adoption across guests. This role requires strong communication and hands-on leadership.

Qualifications

• Ability to supervise, train, and develop other people.
• Friendly, energetic, genuine, and outgoing personality with strong people skills.
• Clear and concise communication.
• Strong attention to detail with multi-tasking ability.
• Ability to work well with diverse teams.
• Ability to read information and take direction.
• Knowledge of store departments (Front Porch, Produce, Deli, Bakery, Beef Shoppe/Seafood, Center Store) and basic tech requirements.
• Willingness to learn multiple tasks and systems.
• Ability to lift 25 lbs. consistently and 50 lbs. occasionally.
• Ability to bend, kneel and stand for extended periods.
• Comfort with handheld devices and basic Microsoft Office skills.
• Basic troubleshooting with support teams when needed.
• Knowledge of agricultural products and seasonality.
• Knowledge of Microsoft Excel, email, and basic computer skills.

Responsibilities

• Support in-store and curbside marketing programs to promote LFTG services and drive subscriptions.
• Partner with the Guest Service Manager to write effective schedules for the eCommerce team.
• Guide the team to interact with guests in a genuine, fun, and friendly manner.
• Maintain sanitation and safety throughout the department according to Lowes Foods standards.
• Continually motivate and educate the team on expectations and best practices.
• Execute duties of LFTG Personal Shoppers (fulfillment, guest communication, tech protocols).
• Operate the department according to strict operational standards.
• Cultivate an environment focused on safety, efficiency, and service.
• Publish and monitor metrics (on-time orders, pick efficiency, curbside wait times).
• Perform training and quality inspections, providing feedback to Personal Shoppers.
• Communicate stock issues and quality/freshness with store management daily.
• Communicate service issues with Guest Care Center and store management daily.
• Communicate with guests via phone and email to ensure satisfaction.
• Provide in-store guest service as needed (bagging, location, cleaning).
• Maintain professional appearance and attitude at all times.
• Coordinate orientation and ongoing education with LFTG Field Specialist.

Skills

Supervision

People skills

Communication

Attention to detail

Teamwork

Instruction following

Retail departments knowledge

Multitasking

Physical ability

Stamina

Technology literacy

Troubleshooting

Product knowledge

Excel & Office

Tools

Android/iOS handheld devices

Microsoft Excel

Job description

Overview

You will supervise a team of Personal Shoppers and together, provide an engaging and life-changing experience for guests who use our Lowes Foods To Go services. You will be responsible for masterfully and efficiently picking orders for your guests, and over time, building relationships with guests to understand their needs and preferences. This position will give you an opportunity to be directly involved in the company’s fastest-growing sales channel. You will gain career experience in the areas of eCommerce, logistics, information technology, customer service, and grocery retail. You will drive your team to execute to our highest standards and support outreach and business development efforts to drive adoption of Lowes Foods To Go in your store. The ideal candidate is a positive and results-oriented person who is comfortable leading and motivating all types of individuals, while being comfortable having genuine interactions with Lowes Foods guests.

Responsibilities

• 1. Support in-store and curbside marketing programs to promote LFTG services and drive subscriptions
• 2. Partner with the Guest Service Manager to write effective schedules for the eCommerce team
• 3. Guide the team to interact with guests in a genuine, fun, and friendly manner
• 4. Maintain sanitation and safety throughout the department according to Lowes Foods standards
• 5. Continually motivate and educate your team on expectations and best-practices
• 6. Perfectly execute duties required of all LFTG Personal Shoppers (fulfillment, guest communication, technology protocols, etc.)
• 7. Operate the department according to strict operational standards
• 8. Cultivate an environment focused on safety, efficiency, and service
• 9. Publish and hold your team accountable for business metrics (on-time orders, pick efficiency, curbside wait time, etc.) and proper execution of marketing and merchandising programs
• 10. Perform consistent training and quality inspections, providing feedback to Personal Shoppers
• 11. Communicate out of stocks and/or quality/freshness situations to store management on a daily basis
• 12. Communicate any service issues with Guest Care Center and store management on a daily basis
• 13. Communicate with guests, via phone and email, to ensure guest satisfaction
• 14. Provide in-store guest service as needed. (bagging, product location, cleaning, No Noticeable Wait)
• 15. Maintain a professional appearance and attitude at all times
• 16. Partner with your division’s LFTG Field Specialist to coordinate orientation, training, ongoing education, and feedback to position all LFTG hosts for success
• 17. All other duties assigned by management

Qualifications

• 1. Ability to supervise, train, and develop other people
• 2. Friendly, energetic, genuine, and outgoing personality with strong people skills
• 3. Capable of communicating clearly and concisely
• 4. Strong attention to detail with the ability to multi-task
• 5. Ability to work well with others, especially those with differing personalities and viewpoints
• 6. Ability to read and understand information and take direction
• 7. Knowledge of (or ability to quickly learn) the basics of Front Porch, Produce, Deli, Bakery, Beef Shoppe/Seafood, and Center Store departments
• 8. Ability and willingness to learn multiple tasks and technical requirements of the job
• 9. Ability to lift 25 lbs. consistently and 50 lbs. occasionally
• 10. Ability to bend, kneel and stand for extended periods of time
• 11. Ability to work well with computers, handheld Android/iOS devices and Basic Microsoft Office skills
• 12. Ability to do basic troubleshooting for systems and/or mechanical issues, with the assistance of support teams
• 13. Knowledge of agricultural products and seasonality of offerings during each
• 14. Knowledge of Microsoft Excel, email, keyboard and basic computer skills