Lead Patient Services Representative - Meridian (1.0 FTE)

Neighborcare-Health; Seattle (WA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

PTO & holidays

Retirement + match

Employee assistance program

Job summary

Neighborcare Health in Seattle, WA is seeking a Patient Services Representative to greet patients, check in for appointments, and schedule visits through checkout. As the first point of contact, you will warmly welcome patients and their families and serve as an information resource in the clinic.

The role involves telephones, appointment confirmations, collecting updated patient information for the EHR, assisting with templates and schedules, handling front-desk duties, checking insurance

Qualifications

• High School diploma or GED required.
• One year of customer service experience required.

Responsibilities

• Warmly greet patients and their families as they arrive in the clinic.
• Answers telephones, confirms appointments, and transfer calls to appropriate staff member, as needed.
• Check in patients, including providing forms and collecting updated patient information for the EHR.
• Assists with maintaining provider templates and appointment schedules, as needed.
• Maintains front-desk areas and office files in an organized, neat manner.
• Checks insurance eligibility and scans Medicaid, Medicare and private insurance cards.

Skills

Customer service

Education

High School diploma or GED

Job description

Job Category: Clinical Support

Requisition Number: PATIE005768

Full-Time

On-site

Locations

Showing 1 location

Seattle, WA 98133, USA

Description

Purpose

The Patient Services Representative (PSR) will greet and check-in medical and/or dental patients at the time of appointment, as well as schedule patient appointments through the check-out process. As the first point of contact in the clinic for the patient, the PSR will provide a warm welcome to patients and their families and serve as an information resource for people who arrive at the clinic. PSRs will be an integral part of the clinic team, participating in population health management and care coordination efforts that ultimately result in high-quality patient care.

Health, Wellness & Retirement Benefits:

• Paid time off & paid holidays
• Retirement with contribution match
• Employee assistance program, & more!

Compensation:

• The target wage range for this position is $23.21 per hour to $29.19 per hour, plus the $2.00 Lead Premium added to the hourly rate.
• Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons.

In this position you will:

• Warmly greet patients and their families as they arrive in the clinic.
• Answers telephones, confirms appointments, and transfer calls to appropriate staff member, as needed.
• Check in patients, including providing appropriate forms and collecting updated patient information (e.g., phone, address, insurance) to enter into the EHR.
• Assists with maintaining provider templates and appointment schedules, as needed.
• Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
• Prepares charts and accounts on a daily basis as applicable.
• Checks insurance eligibility and scan Medicaid, Medicare and private insurance cards.
• Collects co-pays and fees as needed, including closeout of drawer at the end of the day.
• Provides registration form and instructions to new patients and those who haven't been seen in last year, assisting if necessary.
• Schedules walk-in patients for same day appointments.
• Connects patients to insurance eligibility services, as needed.
• Explains Neighborcare's sliding scale policy to self-pay patients, verify income information; entering it appropriately into electronic health records.
• Other duties as assigned.

Education/Experience Requirements:

• High School diploma or GED
• One (1) year of customer service experience

Preferred Requirements:

• One (1) year of healthcare experience

About Neighborcare Health: Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan.

We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay.

Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health.

The full job description is available upon request.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.