Lead Patient Service Specialist

Florida Cancer Specialists & Research Institute, LLC; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical and Prescription Drug Coverage

Vision & Dental Insurance

Employee Assistance Program (EAP)

Health Savings Account (HSA) & FSA

Paid Time Off (PTO)

401(k) Retirement Plan

Life Insurance

Tuition Reimbursement

Disability Insurance

Accident Insurance

Critical Illness

Hospital Indemnity

Pet Insurance

Identity Theft

Legal Insurance

Job summary

Florida Cancer Specialists & Research Institute, LLC is seeking a patient services specialist to support front office operations at our Brownwood office. The role emphasizes strong communication and teamwork to provide excellent patient experiences.

The position requires at least 1 year in patient services, excellent interpersonal and communication skills, and attention to detail. A valid Florida driver’s license and a high school diploma or GED are expected.

Qualifications

• Minimum of 1 year of patient services specialist experience at FCS is strongly preferred.
• Excellent communication skills to train staff.
• Excellent interpersonal skills to work with a variety of personalities.
• Attention to detail.

Responsibilities

• Perform front office tasks and assist wherever needed in the office.
• Assist in training new front office personnel and act as a resource for staff and patients.

Skills

Patient services

Communication

Interpersonal skills

Attention to detail

High school diploma

Education

High school diploma or GED

Job description

Date Posted: 2026-11-02 Country: United States of America Location: Brownwood Office

WHY JOIN FCS

At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages. Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance.

A LITTLE BIT ABOUT FCS

Since 1984, Florida Cancer Specialists & Research Institute & Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting‑edge technologies, and advanced treatments, we are committed to providing world‑class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground‑breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval. Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground‑breaking new therapies to patients. Come join us today!

RESPONSIBILITIES

Responsible for performing all front office tasks and to assist wherever needed in the office. Assist in training new personnel in front office positions, and act as a resource person for all office staff and patients.

QUALIFICATIONS

Minimum of 1 year of patient services specialist experience at FCS is strongly preferred. Excellent communication skills to train staff. Excellent interpersonal skills to work with a variety of personalities. Attention to detail. High school diploma or GED required. Valid Florida Drivers License.

SCREENINGS – Background and drug screens

Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists & Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption.

In addition, FCS is a drug‑free workplace, and all new hires will be subject to drug testing. Medical Marijuana cards are not recognized.

EEOC

EEOC Florida Cancer Specialists & Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. At FCS, we believe the diversity, talent, skills and expertise of our people are our greatest assets, and we strive to provide a workplace where team members can thrive and grow.

Exciting Benefits for Our Team!

At FCS our mission is to provide top‑ranked care to those we serve, and investing in our team is a big part of that commitment. Here’s a brief overview of some of the core benefits we provide for our team members:

• Medical and Prescription Drug Coverage
• Vision & Dental Insurance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) & Flexible Spending Accounts
• Paid Time Off (PTO)
• 401(k) Retirement Plan
• Life Insurance
• Tuition Reimbursement
• Disability Insurance
• Accident Insurance
• Critical Illness
• Hospital Indemnity
• Pet Insurance
• Identity Theft
• Legal Insurance

As a Community Oncology practice, we believe all FCS staff share a responsibility to promote, encourage, and model healthy lifestyles that reduce the likelihood of cancer. In support of this belief, Florida Cancer Specialists & Research Institute is a smoke‑free workplace. Being a smoke‑free workplace means smoking is not permitted on any FCS Campus or Property; Employees may not smell of smoke while at work, FCS does not provide smoke breaks and there are no designated smoking areas on FCS Campus or Property. Medical Marijuana cards are not recognized.

Florida Cancer works closely with the Florida Agency of Healthcare Administration.