Lead Patient Service Representative - Heart Institute Ambulatory

CEDARS-SINAI; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Cedars-Sinai is seeking a Lead Patient Service Representative to join their Heart Institute Ambulatory. This role involves supervising operations, ensuring quality customer service, and supporting team members. The ideal candidate will have a strong background in patient service and excel in communication and organizational skills.

Qualifications

• 2 years experience as a Patient Service Representative.
• Ability to handle multiple tasks with short timelines.
• Excellent organizational, communication, and customer-service skills.

Responsibilities

• Assist in supervising and coordinating day-to-day operations.
• Ensure regulatory requirements are met.
• Provide technical support and monitor service delivery.

Skills

Customer service

Organizational skills

Communication skills

Problem-solving skills

Leadership

Education

HS Diploma or equivalent

Associates Degree preferred

Tools

Microsoft Office

Job description

Job Description

Align yourself with an organization that has a reputation for excellence! Cedars-Sinai received the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company’s Workplace of the Year, 3 years in a row. This recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement. We offer an outstanding benefit package and competitive compensation. Come find out why Cedars-Sinai was Voted #1 in California and #2 in the Nation by U.S. News Best Hospitals.

Why work here?

Beyond an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care we strive for.

Summary of Essential Job Duties:

Under supervision, the Lead Patient Service Representative will share the responsibility of assisting in supervising, coordinating, and managing key functions in day-to-day operations: coordinating staffing coverage, ensuring regulatory requirements are met, oversight of customer service delivery to include scheduling/follow up calls/obtaining authorization/phone call data collection, monitoring, and implementation of processes, processing Kronos, assisting in quality improvement projects, and provide computer technical support as needed. This position requires a proven ability of independent decision-making and clinical understanding and experience in the Patient Service Representative Role. The Team Lead will need to identify, prevent and/or resolve daily operational problems relating to personnel, policies and procedures, office equipment and supplies, and maintain continuous communication with the Assistant Manager and Associate Director of Business Operations. This individual will also serveas the contact or resource person on department information and materials by other departments, patients, patient families, and customers.

Qualifications

Requirements:

• HS Diploma or equivalent.
• Associates Degree preferred.
• At least two (2) years of experience as a Patient Service Representative.
• Experience demonstrating the ability to handle multiple tasks frequently with short timelines, to prioritize and organize work and to complete assignments in a timely, accurate manner.
• Advance skills in Microsoft Office.
• Ability to lead, motivate, and assist people.
• Excellent organizational, communication, problem-solving and customer-service skills.

Req ID : 8782
Working Title : Lead Patient Service Representative - Heart Institute Ambulatory
Department : Heart Institute Ambulatory
Business Entity : Cedars-Sinai Medical Center
Job Category : Administrative
Job Specialty : Admissions/Registration
Overtime Status : NONEXEMPT
Primary Shift : Day
Shift Duration : 8 hour
Base Pay : $28.45 - $44.10

Qualifications

Requirements:

• HS Diploma or equivalent.
• Associates Degree preferred.
• At least two (2) years of experience as a Patient Service Representative.
• Experience demonstrating the ability to handle multiple tasks frequently with short timelines, to prioritize and organize work and to complete assignments in a timely, accurate manner.
• Advance skills in Microsoft Office.
• Ability to lead, motivate, and assist people.
• Excellent organizational, communication, problem-solving and customer-service skills.