Lead Patient Service Representative

Outer Cape Health Services; Provincetown (MA); On-site; USD 31,684 - 37,195; Full time

Job summary

Outer Cape Health Services is looking for a full-time administrative support role at the Provincetown Health Center. The position involves overseeing reception and appointment scheduling while maintaining patient confidentiality and compliance with HIPAA guidelines.

The ideal candidate should have at least 3 years of administrative experience, a High School degree or equivalent, and be capable of managing stressful situations with a focus on customer service.

Salary ranges from $23 to $27 hourly, depending on experience and qualifications.

Qualifications

• 3 or more years’ experience in an administrative support role.
• Ability to handle stressful situations positively.
• Ability to complete tasks accurately in a busy primary care clinical environment.

Responsibilities

• Maintain patient confidentiality and ensure staff compliance.
• Oversee patient reception, registration, and scheduling.
• Collaborate with staff to develop customer service skills.
• Ensure accurate billing and insurance processes.

Skills

Customer service

Administrative support

HIPAA guidelines compliance

Insurance verification

Education

High School degree or equivalent

Job description

Job Details

Job Location: Provincetown Health Center - Provincetown, MA 02657

Position Type: Full Time

Salary Range: $23.00 - $27.00 Hourly

Responsibilities

• Always maintains patient confidentiality and ensures that staff do the same.


• Ensures that all staff follow HIPAA guidelines.


• Serves as a role model to staff for patient/customer service and organization of daily work routine.


• Oversees patient reception, registration, and appointment scheduling.


• Collaborates with PSR staff in the Health Center and assists in developing their customer service skills.


• Participates in staff training.


• Develops and distributes daily and weekly work assignments and schedules to PSRs.


• Ensures that the PSRs assist patients in accurately completing the Patient Registration forms, obtaining appropriate insurance cards, and informing patients when a referral is needed.


• Refers patients who may not have insurance to the clinics’ Healthcare Access Specialists and may educate patients about their financial responsibilities.


• Responsible for various insurance and financial functions:




• Verifies that correct insurance standards are applied to each encounter.


• Runs insurance eligibility verifications.


• Ensures that all encounters are complete and accurate for billing.


• Ensures all co-payments and/or past due balances are received at the time of visit.


• Prepares deposit daily and reports on specified cadence.




• Continuously monitors physician schedules for utilization and makes sure that staff are aware of available appointments.


• Regularly monitors work area and environment.


• Works with Lead PSR at other OCHS sites to operationalize processes to the maximum possible level.


• Covers for other Lead PSRs for vacation, illness, etc.

Qualifications

• High School degree, or the equivalent.


• 3 or more years’ experience in an administrative support role.


• Must have the ability to deal with the public in stressful situations and work positively with a wide variety of staff.


• Must be able to complete tasks accurately and focus on many responsibilities in a busy primary care clinical environment.

AAP/EEOC Statement

Outer Cape Health Services is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any protected class under federal, state, or local law is a violation of our policy and is against the law. Equal employment opportunity is provided to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, covered veterans’ status, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, political affiliation, or any other protected characteristic. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, placement, promotion, termination, reductions-in-force, recall, transfer, leave of absence, compensation, and training.

In accordance with Massachusetts law, we are committed to wage transparency. The salary range for this position is $23 to $27/hour. This range is provided to promote equity and transparency in our hiring process. Actual compensation may vary based on factors such as experience, qualifications, internal equity and other job-related criteria.