Lead Patient Registration Representative

Catholic Health; West Islip (NY); On-site; USD 26,139 - 37,229; Full time

Benefits offered by this job

Generous tuition assistance

Defined benefit pension plan

Professional and educational growth support

Job summary

Catholic Health is hiring a Lead in Patient Access in West Islip, NY. The role involves directing patient access staff to ensure accurate registration and scheduling. Responsibilities include training new team members, resolving operational challenges, and maintaining quality standards in patient interactions. A high school diploma and 2–4 years of relevant experience are required. The position pays starting from USD 23.00 per hour and offers generous benefits including tuition assistance and a pension plan.

Qualifications

• Minimum 2–4 years in patient access, registration, or healthcare experience.
• Proven ability to work independently and as part of a team.
• Strong attention to detail and accuracy in data entry and documentation.

Responsibilities

• Serve as the primary point of contact for frontline staff questions.
• Assist in onboarding and peer training for new team members.
• Help coordinate shift activities and task prioritization.

Skills

Strong organizational skills

Interpersonal skills

Communication skills

Customer service focus

Education

High School diploma or equivalent

Job description

Overview

Good Samaritan is a 537‑bed (including 100 nursing home beds) teaching hospital and a member of Catholic Health. With almost 900 physicians on staff and a Level II Trauma Center, we care for well over 100,000 patients annually across the South Shore of Long Island. Our reputation for excellence is built on great choices and empowered leadership, and we foster a team that is focused on evidence‑based practice, continual learning and exceptional quality of care.

Job Details

Lead, Patient Access provides day‑to‑day support and direction to patient access staff, helping ensure timely and accurate registration, scheduling, insurance verification, and financial clearance functions. Acting as a liaison between staff and leadership, the Lead fosters teamwork, reinforces policies and procedures, and assists in resolving operational challenges. The Lead plays a key role in supporting a positive patient experience, efficient workflows, and adherence to revenue cycle best practices.

Responsibilities

• Serve as the primary point of contact for frontline staff questions, procedural guidance, and real‑time issue resolution.
• Assist in onboarding and peer training for new team members.
• Help coordinate shift activities and task prioritization to support throughput and service levels.
• Provide informal coaching and support to encourage adherence to best practices and performance standards.
• Ensure patient registration are accurate and timely, supporting quality and compliance.
• Respond to patient concerns or questions regarding insurance, registration, or financial estimates.
• Communicate updates from leadership to frontline staff, including policy or system changes.
• Participate in department meetings and share feedback or trends from the team.
• Collaborate with clinical teams, billing, and other departments to support efficient patient flow and problem resolution.

Requirements

• High School diploma or equivalent required
• Minimum 2–4 years in patient access, registration, or healthcare experience.
• Strong organizational, interpersonal, and communication skills.
• Proven ability to work independently and as part of a team.
• Customer service focus with ability to handle stressful situations professionally.
• Strong attention to detail and accuracy in data entry and documentation.
• Working knowledge of insurance plans, pre‑authorization processes, and billing terminology.

Salary Range

Starting from USD 23.00 / Hr. This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate’s qualifications, skills, competencies and experience. The salary range or rate listed does not include any bonuses/incentive, differential pay or other forms of compensation that may be applicable to this job and it does not include the value of benefits.

Benefits

At Catholic Health, we believe in a people‑first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.