Lead Patient Coordinator-UDG

Simply Dental Management; Worcester (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

Simply Dental Management is seeking a Lead Patient Coordinator to ensure a smooth and positive patient experience at their facility. The role requires managing front desk operations, coordinating patient appointments, and providing support to clinical staff. The ideal candidate will have strong communication skills, familiarity with dental software, and at least 2 years of experience in a dental front desk position.

Benefits

Competitive hourly rate or salary

Medical, dental, and vision benefits

Paid time off and holidays

401(k) with employer match

Opportunities for continuing education and career growth

Qualifications

• 2+ years of experience in a dental front desk role.
• Leadership experience preferred.
• Knowledge of dental insurance and billing procedures.

Responsibilities

• Greet patients warmly and manage the daily schedule.
• Review insurance benefits and provide financial estimates.
• Train and mentor front desk team members.

Skills

Communication

Interpersonal skills

Detail-oriented

Time management

Multitasking

Tools

Dental software

Job description

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About Us

At University Dental Group, we pride ourselves on providing exceptional patient care in a warm, welcoming environment. We're looking for a dedicated and personable

About Us

At University Dental Group, we pride ourselves on providing exceptional patient care in a warm, welcoming environment. We're looking for a dedicated and personable Lead Patient Coordinator to be the first point of contact for our patients and help ensure their experience is smooth, professional, and positive from start to finish.

Key Responsibilities

• Greet patients warmly, check them in/out, and manage the daily schedule
• Answer phone calls, emails, and texts promptly and professionally
• Coordinate patient appointments, recalls, and treatment plans
• Review insurance benefits and provide financial estimates for recommended treatment
• Oversee front desk operations and ensure office protocols are followed
• Train, support, and mentor front desk team members as needed
• Handle patient concerns or complaints with empathy and efficiency
• Collaborate closely with clinical staff to ensure seamless patient flow
• Maintain accurate patient records and confidentiality in compliance with HIPAA
  
  

What We Offer

• Competitive hourly rate or salary (commensurate with experience)
• Medical, dental, and vision benefits - Medical benefits start day one!
• Paid time off and holidays
• 401(k) with employer match
• Opportunities for continuing education and career growth
  
  

Qualifications

• 2+ years of experience in a dental front desk role; leadership experience preferred
• Familiarity with dental software (e.g., Dentrix, Eaglesoft, Open Dental)
• Strong communication and interpersonal skills
• Detail-oriented with excellent time management and multitasking abilities
• Knowledge of dental insurance and billing procedures
• Ability to lead with professionalism and maintain a calm, positive attitude under pressure

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Business Consulting and Services

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