Lead Patient Coordinator (Full-Time)

Schweiger; Town of Ithaca (NY); On-site; USD 22,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

HSA/FSA

Dental & Vision

401K

Short Term Disability

Transit pre-tax

Birthday personal holiday

Employee discounts on Schweiger skin &

care products

Job summary

Schweiger Dermatology Group in New York seeks a Lead Patient Coordinator for the Grassy Sprain Office. The role supports the GM, supervises front office staff, and ensures efficient patient flow in a fast-paced dermatology setting.

Ideal candidates have 2–3 years in a dermatology/medical environment, strong EMR and scheduling system experience, and excellent communication and multitasking skills. Full-time position with medical, retirement, and other benefits.

Qualifications

• 2-3 years in a dermatology/medical environment preferred.
• Experience using EMR software and patient scheduling systems.
• Must be computer savvy and familiar with Word, Excel, and Outlook.
• Strong communication, interpersonal, and organizational skills.
• Excellent patient relations and customer service abilities.

Responsibilities

• Promote a professional and welcoming atmosphere for patients and staff.
• Lead by example, maintain office presence and professionalism.
• Arrange coverage for shifts as needed due to call outs or PTO.
• Train and supervise all front office staff and conduct weekly meetings.
• Ensure accurate scheduling, cancellations, confirmations, and superbill entry.
• Handle patient complaints and report to General Manager.
• Maintain neat work area and manage office equipment and supplies.
• Oversee creation of new medical records and data entry accuracy.
• Maintain patient and employee confidentiality and HIPAA compliance.
• Ensure compliance with CLIA, OSHA, and HIPAA regulations.

Skills

Dermatology/medical environment

EMR software

Patient scheduling

Communication

Organization

Multitasking

Microsoft Word/Excel/Outlook

Tools

EMR software

Microsoft Word

Excel

Outlook

Job description

Schweiger is one of the leading dermatology practices in the country with over 580+ healthcare providers and over 170+ offices in New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California. Schweiger provides medical, cosmetic, and surgical dermatology and allergy services with over 2.5 million patient visits annually.

Our mission is to create the Ultimate Patient Experience and a great working environment for our providers, support staff and all team members.

Schweiger has been included in the Inc. 5000 Fastest Growing Private Companies in America list for seven consecutive years. Schweiger has also received Great Place to Work certification. To learn more, click here.

Schweiger's Ultimate Employee Experience

• Positive work environment with the tools you need to do your job and grow
• Full time employees (30+ hours per week) are eligible for:
  • Medical (Virtual Care included), HSA/FSA, Dental, Vision on 1st of the month after hire date
  • 401K after 30 days of employment
  • Company Sponsored Short Term Disability (Only applicable for non-California employee)
  • Pre-tax savings available for public transit commuters
  • Your birthday is an additional personal holiday
• Part-time employees (less than 30 hours) are eligible for:
  • Dental and Vision on 1st of the month after date of hire
  • 401K after 30 days of employment
• Employee discounts on Schweiger skin care products & cosmetic services

Job Summary: Full-Time Lead Patient Coordinator at our Grassy Sprain Office. The Lead Patient Coordinator is responsible for assisting the General Manager with supervising front office duties and staff. Previous healthcare experience is required.

Schedule: Full time, 30+ hours. Availability Monday through Friday with rotating Saturdays within operating hours of 7:00am-7:30pm. Open Flexibility to help cover in a team environment is needed.

Lead Patient Coordinator

• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to patients, respective providers, PCs, and MAs.
• Lead by example, maintains office presence and highest level of professionalism.
• Assists GM with finding coverage for necessary shifts should there be a call out, emergency or PTO taken.
• Train and supervise all front office staff. Check that beginning and end of day checklists are performed and signed off daily. Conduct weekly meetings with fellow PCs. Provide weekly feedback to the General Manager to discuss progress of employees and assess employees in need of re-training.
• Responsible to oversee that the front office staff is performing the scheduling tasks timely and correctly. Ensure that all scheduling, cancellations and confirmations and superbill entry are being done appropriately.
• Notify, document, and advise respective General Manager of all personnel and patient complaints or issues.
• Always maintain a neat and orderly work area throughout the office.
• Maintain all office equipment, office supply inventory and follow bi-weekly ordering protocol.
• Oversee the creation of new medical records for each patient. Obtain all necessary copies of insurance cards, referrals, and demographic information. Responsible to assure that the staff is correctly entering data into system.
• Maintain confidentiality of all patient and employee information.
• Must exude a strong understanding of and enforce CLIA, OSHA and HIPAA regulations.
• Responsible for auditing PC checklists and ensuring closing duties are being performed correctly. Must oversee that cash deposits are locked up in the appropriate location.
• Have thorough knowledge of ALL procedures performed at offices.
• Other duties as assigned by supervisor on an as needed basis

Qualifications

• 2 - 3 years of experience working in a dermatology/medical environment preferred.
• Experience using EMR software and patient scheduling systems preferred.
• Must be computer savvy and familiar with Microsoft Word, Excel, and Outlook.
• Strong communication, interpersonal, and organizational skills.
• Excellent patient relation and customer services skills.
• Must be professional, reliable, and dedicated employee.
• Must have strong critical thinking, problem resolution skills and be a great multitasker.
• Prefer prior experience working in a dermatology / medical environment.
• Open availability to work during weekdays and weekends.

Hourly Pay Range: $21.5-$27

Schweiger, is an equal opportunity employer and does not discriminate in its hiring process with applicants, whether internal or external, because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender identity, disability, genetic information, veteran status, military status, application for military service or any other class per local, state or federal law.

Schweiger does not require vaccination for COVID-19 in order to be considered for employment; however, some state guidelines may require that we keep record of your vaccination status on file.