Lead Patient Coordinator

Schweiger Dermatology Group; Town of Hamburg (NY); Presencial; USD 25.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

HSA/FSA

Dental insurance

Vision insurance

401K after 30 days

Short Term Disability

Transit pre-tax benefits

Birthday personal holiday

Employee discounts on Schweiger skin &

Descripción de la vacante

Schweiger Dermatology Group in Hamburg, NY is seeking a Lead Patient Coordinator for our Hamburg Office. You will assist the General Manager, supervise front office staff, and ensure smooth patient flow. Dermatology experience and healthcare familiarity are required.

This full-time role offers a professional work environment with a focus on patient experience, teamwork, and regulatory compliance. Availability includes weekdays and rotating Saturdays within 7a-7:30p hours.

Formación

• 2-3 years experience in a dermatology/medical environment preferred.
• Experience using EMR software and patient scheduling systems preferred.
• Must be computer savvy and familiar with Microsoft Word, Excel, and Outlook.
• Strong communication, interpersonal, and organizational skills.
• Excellent patient relation and customer services skills.
• Must be professional, reliable, and dedicated employee.

Responsabilidades

• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to patients, respective providers, PCs, and MAs.
• Lead by example, maintains office presence and highest level of professionalism.
• Assists GM with finding coverage for necessary shifts should there be a call out, emergency or PTO taken.
• Train and supervise all front office staff. Check that beginning and end of day checklists are performed and signed off daily.
• Conduct weekly meetings with fellow PCs. Provide weekly feedback to the General Manager to discuss progress of employees and assess employees in need of re-training.
• Oversee scheduling tasks to ensure cancellations and confirmations and superbill entry are done correctly.
• Notify, document, and advise respective General Manager of all personnel and patient complaints or issues.
• Maintain all office equipment and inventory; follow bi-weekly ordering protocol.
• Oversee creation of new medical records and ensure data is entered correctly into the system.
• Maintain confidentiality of all patient and employee information.
• Enforce CLIA, OSHA and HIPAA regulations.
• Audit PC checklists and ensure closing duties are performed; secure cash deposits.
• Have thorough knowledge of all procedures performed at offices.
• Perform other duties as assigned by supervisor.

Conocimientos

Communication

Interpersonal skills

Organizational skills

Patient relations

Multitasking

Herramientas

EMR software

Microsoft Word

Excel

Outlook

Descripción del empleo

Schweiger is one of the leading dermatology practices in the country with over 580+ healthcare providers and over 170+ offices in New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California. Schweiger provides medical, cosmetic, and surgical dermatology and allergy services with over 2.5 million patient visits annually.

Our mission is to create the Ultimate Patient Experience and a great working environment for our providers, support staff and all team members.

Schweiger has been included in the Inc. 5000 Fastest Growing Private Companies in America list for seven consecutive years. Schweiger has also received Great Place to Work certification. To learn more, click here.

Schweiger’s Ultimate Employee Experience:

• Positive work environment with the tools you need to do your job and grow
• Full time employees(30+hours per week)are eligible for:
  • Medical (Virtual Care included), HSA/FSA, Dental,Visionon 1stof the month after hire date
  • 401K after 30 days of employment
  • Company Sponsored Short Term Disability (Only applicable for non-California employee)
  • Pre-tax savings availablefor public transit commuters
  • Your birthday isan additional personal holiday
• Part-timeemployees(less than 30 hours) are eligible for:
  • Dental and Visionon 1stof the month after date of hire
  • 401K after 30 days of employment
• Employee discounts on Schweiger skin care products & cosmetic services

Job Summary:

Full-Time Lead Patient Coordinator at our Hamburg Office. The Lead Patient Coordinator is responsible for assisting the General Manager with supervising front office duties and staff. Previous healthcare experience is required. Dermatology experience is required.

Schedule:

Full time, 30+ hours. Availability Monday through Friday with rotating Saturdays within operating hours of 7a-7:30p. Open Flexibility to help cover in a team environment is needed.

Lead Patient Coordinator:

• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to patients, respective providers, PCs, and MAs.
• Lead by example, maintains office presence and highest level of professionalism.
• Assists GM with finding coverage for necessary shifts should there be a call out, emergency or PTO taken.
• Train and supervise all front office staff. Check that beginning and end of day checklists are performed and signed off daily. Conduct weekly meetings with fellow PCs. Provide weekly feedback to the General Manager to discuss progress of employees and assess employees in need of re‑training.
• Responsible to oversee that the front office staff is performing the scheduling tasks timely and correctly. Ensure that all scheduling, cancellations and confirmations and superbill entry are being done appropriately.
• Notify, document, and advise respective General Manager of all personnel and patient complaints or issues.
• Always maintain a neat and orderly work area throughout the office.
• Maintain all office equipment, office supply inventory and follow bi‑weekly ordering protocol.
• Oversee the creation of new medical records for each patient. Obtain all necessary copies of insurance cards, referrals, and demographic information. Responsible to assure that the staff is correctly entering data into system.
• Maintain confidentiality of all patient and employee information.
• Must exude a strong understanding of and enforce CLIA, OSHA and HIPAA regulations.
• Responsible for auditing PC checklists and ensuring closing duties are being performed correctly. Must oversee that cash deposits are locked up in the appropriate location.
• Have thorough knowledge of ALL procedures performed at offices.
• Other duties as assigned by supervisor on an as needed basis

Qualifications:

• 2 - 3 years of experience working in a dermatology/medical environment preferred.
• Experience using EMR software and patient scheduling systems preferred.
• Must be computer savvy and familiar with Microsoft Word, Excel, and Outlook.
• Strong communication, interpersonal, and organizational skills.
• Excellent patient relation and customer services skills.
• Must be professional, reliable, and dedicated employee.
• Must have strong critical thinking, problem resolution skills and be a great multitasker.
• Prefer prior experience working in a dermatology / medical environment.
• Open availability to work during weekdays and weekends.

Hourly Pay Range: $18.50-23

Schweiger, is an equal opportunity employer and does not discriminate in its hiring process with applicants, whether internal or external, because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender identity, disability, genetic information, veteran status, military status, application for military service or any other class per local, state or federal law.

Schweiger does not require vaccination for COVID-19 in order to be considered for employment; however, some state guidelines may require that we keep record of your vaccination status on file.