Lead Patient Care Technician - 7 West PCU - FT

Carilion Clinic; Roanoke (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading healthcare organization as a Lead Patient Care Technician, providing essential patient care and support in a collaborative environment. This full-time position involves various responsibilities, including assisting with daily living activities and participating in quality improvement initiatives. Ideal candidates will have strong interpersonal skills and a commitment to patient-centered care.

Qualifications

• Previous experience in direct patient care preferred.
• Certified Nursing Assistant preferred.

Responsibilities

• Delivers high quality, patient-centered care.
• Assists patients with activities of daily living.
• Leads unit huddles and participates in patient rounds.

Skills

Interpersonal Skills

Communication

Teamwork

Education

High school diploma or equivalent

Job description

Join to apply for the Lead Patient Care Technician - 7 West PCU - FT role at Carilion Clinic

1 month ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

How You’ll Help Transform Healthcare

This position is full time, working 1845-0715 with every other weekend and rotating holidays

The Lead Patient Care Technician (PCT) delivers high quality, patient-centered care by performing a variety of delegated patient care services related to common nursing functions and activities of daily living. Provides quality service through a team-oriented, collaborative approach to patient care.

• Provides basic nursing care and performs advanced technical skills for specified age groups according to established standards. Assists patients with activities of daily living. Appropriately documents and reports patient observations to licensed staff.
• Transports patients, supplies, specimens, equipment, etc. within the facility.
• Contributes to Carilion Clinic’s performance improvement activities. Actively participates in obtaining desired service line/departmental outcomes.
• Exhibits competent knowledge of EMR and assists with chart audits.
• Participates in unit quality surveillance activities.
• Actively participates in unit shared governance and/or organization councils/committees.
• Leads unit huddles; participates in IDRs (unit-based interdepartmental patient rounds).
• Provides support for department/unit staff scheduling, including covering lunch assignments.
• Orders department/unit supplies and equipment and stocks/organizes supplies.
• Assists with customer service in wayfinding, answering phones, making meaningful connections with patients and visitors.
• Processes equipment between patients as needed (cleans unit-based equipment and gathers supplies needed to operate equipment). Operates and maintains general office equipment. Follows procedures for timely equipment repairs.
• Leads streamlined, timely, and comprehensive admission, transfer, and discharge processes, keeping the patient experience as the top focus. Assists in coordination of patient flow into/out of area using department/unit specific software and Intranet. Is aware of unit outcomes and metrics and promotes process improvement initiatives that add value to our outcomes and/or organizational mission.
• Welcomes and assists patients and visitors; assists with registration. Serves as “face” of the unit; role models service excellence behaviors at all times.
• Demonstrates excellent telephone etiquette and interpersonal skills when answering phones and interacting with patients, visitors, physicians, and other health professionals. Receives and screens incoming calls via telephone and patient call system. Routes calls to appropriate individuals and takes messages accurately.
• Monitors cleanliness of the unit waiting and break rooms, and performs safety/environmental rounds on unit and with multidisciplinary team members.
• Assists with maintaining regulatory compliance (refrigerator, glucose meters, equipment room storage, assisting with code cart checks as assigned, etc.).
• May be responsible for phlebotomy (competency appropriate).
• May conduct non-sterile wound care dressings (competency appropriate).
• May replace and remove saline locks (competency appropriate).
• May do colostomy bag changes (competency appropriate).
• The Lead PCT assists with ongoing training and precepting of new and current employees.
• Meets with new hire PCTs for orientation planning.
• Engages in evidence-based practices that enhance the patient experience, including SAFETY rounding, communication, etc.

What We Require

Education: High school diploma or equivalent education required.

Experience: Previous experience in direct patient care preferred.

Licensure, certification, and/or registration: Certified Nursing Assistant preferred. If working in a critical access facility, a Certified Nursing Assistant is required.

Life Support: AHA BLS-HCP required within 6 months of hire.

Other Minimum Qualifications: Effective interpersonal, communication, and teamwork skills required. Must successfully complete orientation and competency validation for the position.

About Carilion

This is Carilion Clinic, an organization where innovation happens, collaboration is expected, and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged, and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award-winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries, and most importantly, make a difference. Here, in a place where the air is clean, people are kind, and life is good. Make your tomorrow with us.

Requisition Number: 150903

Employment Status: Full time

Location: CRMH - Carilion Roanoke Memorial Hospital

Shift: Night

Shift Details: 1845-0715 EOW

Recruiter: SARAH R BOSWELL

Recruiter Email: [e-mail]

For more information, contact the HR Service Center at 1-800-599-2537.

Equal Opportunity Employer. Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity. Carilion Clinic is a drug-free workplace.