Lead Patient Care Coordinator

LaserAway; Sacramento (CA); On-site; USD 50,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

PTO

Leadership development

Full training

Job summary

LaserAway in California is seeking a Lead Patient Care Coordinator to drive luxury aesthetic sales, mentor a team of PCCs, and deliver an exceptional client experience.

You’ll coach others, refine sales strategy, and partner with the Location Director to hit clinic goals while educating clients on LaserAway’s full range of services, from laser to injectables, ensuring a premium, high-energy environment.

Qualifications

• 4+ years of experience in consultative or luxury sales.
• Strong leadership and coaching skills.
• Passionate about aesthetics, customer experience.
• Polished communicator in a fast-paced environment.
• Weekend and evening availability required.

Responsibilities

• Lead by example in high-ticket aesthetic sales, conducting expert in-person consultations.
• Coach and develop PCCs to strengthen sales performance, conversion rates, and service standards.
• Partner with the Location Director to set clinic goals and optimize sales strategies.
• Educate clients on LaserAway’s full suite of services, including laser, body contouring, and injectables.
• Identify upsell and cross-sell opportunities that enhance results and revenue.
• Oversee front desk operations and maintain an elevated clinic environment aligned with LaserAway’s brand standards.
• Support behind-the-scenes operations, ensuring smooth clinic flow and premium client experiences.

Skills

Luxury sales

Leadership

Coaching

Consultative selling

Weekend availability

Evening availability

Job description

Perform exceptional treatments. Build confidence. Ignite the potential within.

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Lead Patient Care Coordinator (Luxury Aesthetic Sales Leader)

About LaserAway:

LaserAway is the nation’s leader in aesthetic dermatology. With over 200 locations nationwide, we combine advanced technology, medical expertise, and elevated service to help every client look and feel their best. Our team delivers results - powered by science and inspired by confidence.

About the Role:

As a Lead Patient Care Coordinator (Lead PCC), you’ll drive sales performance, mentor a team of high-performing consultants, and deliver an exceptional luxury client experience.

This role is perfect for sales professionals who have mastered consultative selling and are ready to step into leadership - coaching others, refining sales strategy, and helping clients achieve transformative results.

What You’ll Do:

• Lead by example in high-ticket aesthetic sales, conducting expert in-person consultations
• Coach and develop Patient Care Coordinators (PCCs) to strengthen sales performance, conversion rates, and service standards
• Partner with the Location Director to set clinic goals and optimize sales strategies
• Educate clients on LaserAway’s full suite of services, including laser, body contouring, and injectables
• Identify upsell and cross-sell opportunities that enhance results and revenue
• Oversee front desk operations and maintain an elevated clinic environment aligned with LaserAway’s brand standards
• Support behind-the-scenes operations, ensuring smooth clinic flow and premium client experiences

What We Offer:

• $24.00 hour base + uncapped commissions + monthly bonuses
• Top performers earn $100,000-150,000+ annually
• Comprehensive benefits: medical, dental, vision, and 401(k) with company match
• Paid time off and employee discounts on services and products
• Leadership development and career pathing to Location Director
• Full training on all LaserAway services and protocols

Who Thrives Here:

• 4+ years of experience in consultative or luxury sales, with a track record of exceeding goals
• Strong leadership and coaching skills with experience guiding team performance
• Passionate about aesthetics, customer experience, and personal development
• Polished communicator who thrives in a fast-paced, high-energy environment
• Weekend and evening availability required

Join LaserAway - where luxury meets leadership and confidence is the result.

LaserAway is an Equal Opportunity Employer. We’re committed to creating an inclusive workplace and will provide reasonable accommodations as required by law.

Benefits Summary:

LaserAway provides competitive compensation packages and a comprehensive range of benefits, including Medical, Dental, Vision, Disability and Life Insurance, a 401(k) plan with a company match, and additional ancillary benefits. We also offer Paid Time Off (PTO) in compliance with state and federal requirements, ensuring our employees are supported both professionally and personally. LaserAway also provides incentive compensation, including potential bonuses and commissions, depending on role and performance.