Lead, Patient Account Service Representative

Priority Dispatch Corp.; Oklahoma City (OK); On-site; USD 42,000 - 62,000; Full time

Job summary

Dental Depot Staffing LLC in Oklahoma City seeks a Patient Account Service Representative Team Lead to supervise the PASR team, train staff, and drive billing accuracy. You will oversee daily operations, address patient inquiries, and ensure timely follow-up on accounts receivable.

Responsibilities include managing claims, EFTs, Medicaid, and reporting, while maintaining compliance with HIPAA and company policies.

Qualifications

• High School GED required.
• 3+ years dental billing experience; management preferred.
• Proficient with Microsoft Office and QuickBooks.
• Knowledge of Medicaid and insurance billing is a plus.

Responsibilities

• Oversee PASR team performance and training.
• Handle patient billing inquiries and disputes.
• Manage claims, EFTs, Medicaid, and related tasks.
• Prepare weekly outstanding claims reports.
• Ensure HIPAA compliance and professionalism.

Skills

Team leadership

Dental billing

Conflict resolution

Customer service

Education

High School/GED

Tools

Microsoft Suite

QuickBooks

Accounting software

Job description

Job Details
Job Location: Dental Depot Staffing LLC - Oklahoma City, OK 73112
Position Type: Full Time
Education Level: High School/GED
Travel Percentage: Up to 10%
Job Shift: Day

Position Summary

As the Patient Account Service Representative Team Lead, your role involves overseeing the team of Patient Account Service Representatives, ensuring the smooth operation of the PASR department, and aligning our efforts with Dental Depot's business objectives. Your responsibilities include the vital task of training and developing your team members, as well as using conflict resolution and problem-solving techniques to address patient billing inquiries and complaints, managing outstanding claims, electronic fund transfers, Medicaid, and other matters as assigned by the Manager of Patient Account Services.

Essential Functions

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Oversees the Patient Account Service Representatives team.
• Conducts office supply ordering for Executive Office.
• Provides financial, clerical, and administrative services to ensure efficient, timely, and accurate patient billing and follow-up in accordance with Dental Depot accounts receivable protocol.
• Provides quality customer service, utilizing conflict resolution and problem-solving techniques to manage patient inquiries and complaints.
• Prepares weekly outstanding claims reports.
• Communicates effectively, courteously, and professionally with clinical and administrative staff.
• Communicates effectively, courteously, and accurately with patients inquiring about statements, billing, payments, etc.
• Audits patient accounts for billing errors or inconsistencies.
• Handles monthly statement calls.
• Works to resolve claim issues by appealing denied claims, and sending corrected claims as needed.
• Maintains all refund requests issued from the insurance company to be processed for approval.
• Complies with: Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations.
• This position may complete other Administrative and Maintenance tasks as assigned by Management.
• Maintain regular and reliable attendance

Qualifications

Education:

• High School Graduate or General Education Degree (GED): Required

Experience:

• 3 plus years of dental experience required – Must display strong knowledge of dental terminology, coding, and dental billing practices. Previous Management experience preferred. Experience with multidivisional companies preferred.

Computer Skills:

• Microsoft Suite of Services; QuickBooks; Other accounting and reporting software.

Other Requirements:

• Must have a valid driver's license, proof of valid vehicle insurance and must have annual Motor Vehicle Record Check, as a condition of employment if employee operates any Company owned vehicles or drives their own personal vehicle for Company business purposes. Must be able to manage multiple phone lines

Position Qualifications

• Accountability - Ability to accept responsibility and account for his/her actions.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Business Acumen - Ability to grasp and understand business concepts and issues.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Deductive Reasoning - Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Responsible - Ability to be held accountable or answerable for one’s conduct.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Empathetic - Ability to appreciate and be sensitive to the feelings of others.
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
• Self-Confident - The trait of being comfortable in making decisions for oneself.
• Tactful - Ability to show consideration for and maintain good relations with others.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
• Persistence - Ability to complete tasks or continue in a course of action in spite of opposition or discouragement.
• Reliability - The trait of being dependable and trustworthy.
• Persuasive - Ability to influence others to change position or to adopt a specific point of view.
• Energetic - Ability to work at a sustained pace and produce quality work.
• Enthusiastic - Ability to bring energy to the performance of a task.
• Judgment - The ability to formulate a sound decision using the available information.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

Physical Demands

• N (Not Applicable)
• Activity is not applicable to this position.
• O (Occasionally)
• Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
• F (Frequently)
• Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
• C (Constantly)
• Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands

L Lift/Carry

Stand O 10 lbs or less

Walk O 11-20 lbs or less

F

Sit C

Manually Manipulate C

Reach Outward C

Push/Pull

Reach Above Shoulder O 12 lbs or less

Climb N

Crawl N

Squat or Kneel O

Bend O

Grasp O

Speak C

Vision (Near)

Work Environment

While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals, body fluids, blood borne pathogens, and the risk of radiation. The noise level is usually moderate. As the dental practice is heavily dependent on scheduling, the general environment can become hectic at times. Therefore, the employee must be able to handle effectively the normal anxieties associated with the job.