Lead Patient Access Rep - East

Community Health Network Inc.; Indianapolis (IN); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Lead Patient Access Representative to enhance patient access services. This role is pivotal in coordinating educational opportunities, onboarding new team members, and ensuring a quality-driven work environment. The ideal candidate will possess excellent communication skills and a solid understanding of patient accounts and insurance requirements. Join a compassionate team dedicated to exceptional patient care and community involvement, where your contributions will make a meaningful impact. This position offers the chance to grow professionally while serving the community's healthcare needs.

Qualifications

• Minimum of two years of experience in a healthcare/medical office environment.
• Ability to develop and implement new processes.

Responsibilities

• Coordinate all aspects of Patient Access ensuring a customer-focused climate.
• Onboard new hires and develop training materials.

Skills

Verbal Communication Skills

Written Communication Skills

Customer Interaction

Process Development

Knowledge of Medical Terminology

Ability to Work Under Pressure

Education

High School Diploma or GED

Job description

Team Lead - Primary sites are Hillsdale PT and Ft Ben PT
Flexibility during clinic hours and flexibility to travel to other locations.

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Lead Patient Access Representative will help coordinate all aspects of Patient Access in a manner that ensures a customer-focused quality conscious work climate. The primary function of this position is to assess the departments’ and individual team members’ needs for educational opportunities. It is the responsibility of the Lead to onboard new hires, develop training materials, provide statistical data to leadership, complete team member audits and provide coverage in patient access areas. The Lead will serve as a liaison for team members and supervisors through daily actions by serving as the first point of contact for team members for process and procedural concerns. This position requires participation in on-call rotation within the department.

Exceptional Skills and Qualifications

• High School Diploma or GED required.
• Minimum of two years of experience in a healthcare/medical office environment.
• Ability to work well under pressure in a fast-paced environment.
• Excellent verbal and written communication skills, including email, face-to-face patient and co-worker interactions as well as professional phone skills.
• General knowledge of patient accounts.
• Knowledge of registration requirements.
• Working knowledge of billing/insurance requirements.
• Knowledge of insurance requirements including: pre-certification, insurance verification, pre-registration and scheduling.
• Ability to interact well with all types of customers.
• Ability to develop and implement new processes.
• Knowledge of medical terminology.

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.