Lead Patient Access Rep- Cancer Center North

Community Health Network Inc.; Indianapolis (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

The Lead Patient Access Representative at Community Health Network manages aspects of Patient Access to enhance customer experience. They onboard and train new hires, provide support, and ensure a high-quality service delivery in a busy healthcare setting. This role is vital in ensuring efficient operations within the Cancer Center.

Benefits

Healthcare benefits

Professional development opportunities

Work-life balance initiatives

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years experience in a healthcare/medical office environment.
• Excellent verbal and written communication skills.

Responsibilities

• Coordinate all aspects of Patient Access ensuring a customer-focused approach.
• Onboard new hires and develop training materials.
• Serve as the first point of contact for team process concerns.

Skills

Communication

Customer Service

Organization

Ability to Work Under Pressure

Knowledge of Medical Terminology

Education

High School Diploma or GED

Tools

Healthcare Management Systems

Job description

Lead Patient Access Rep- Cancer Center North

7979 Shadeland Ave
Indianapolis , IN 46250
United States

Shift

Day Job

Hours

Monday - Friday 8:00am - 5:00pm, with the expectation of working as early as 7:00am and as late as 6:00pm. No major holidays.

Join Community

Community Health Network MD Anderson Cancer Center is a partnership between Community Health Network and MD Anderson Cancer Center, one of the world’s largest and most respected cancer centers. The partnership formed in 2022 elevated a prior affiliation between Community and MD Anderson Cancer Network, a program of MD Anderson. This new partnership represents a full clinical and operational integration of Community’s cancer services with MD Anderson across all five of Community’s sites of cancer care.

Community MD Anderson is one of a select few partners with MD Anderson, a global leader in cancer care, and the only partner in Indiana.

Make a Difference

The Lead Patient Access Representative will help coordinate all aspects of Patient Access in a manner that ensures a customer-focused quality conscious work climate. The primary function of this position is to assess the departments’ and individual team members’ needs for educational opportunities. It is the responsibility of the Lead to onboard new hires, develop training materials, provide statistical data to leadership, complete team member audits and provide coverage in patient access areas. The Lead will serve as a liaison for team members and supervisors through daily actions by serving as the first point of contact for team members for process and procedural concerns. This position requires participation in on-call rotation within the department.

Exceptional Skills and Qualifications

• High School Diploma or GED required.
• Minimum of two years of experience in a healthcare/medical office environment.
• Ability to work well under pressure in a fast paced environment.
• Excellent verbal and written communication skills, including email, face-to-face patient and co-worker interactions as well as professional phone skills.
• Excellent written and verbal communication skills.
• General knowledge of patient accounts.
• Knowledge of registration requirements.
• Working knowledge of billing/insurance requirements.
• Knowledge of insurance requirements including: pre-certification, insurance verification, pre-registration and scheduling.
• Ability to interact well with all types of customers.
• Ability to develop and implement new processes.
• Knowledge of medical terminology.

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

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