Lead, Part Time - Shops at Mission Viejo

Athleta; Mission Viejo (CA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off (PTO)

Volunteer time off

401(k) plan with company matching

Employee stock purchase program

Medical/dental/vision insurance

Job summary

Athleta in Mission Viejo, CA is seeking a customer‑focused associate to support the store leadership team. You will role model selling behaviors, drive tasks, and deliver a best‑in‑class customer experience through collaboration, product knowledge, and a positive work environment.

You will educate customers about loyalty programs, assist with omni‑channel touchpoints, and help with opening/closing tasks while upholding compliance standards.

Qualifications

• Experience delivering exceptional customer service in retail.
• Ability to educate customers on loyalty programs and promotions.
• Willingness to adapt to flexible schedules including evenings and weekends.
• Capable of lifting up to 30 pounds and moving merchandise as needed.

Responsibilities

• Consistently treat customers and employees with respect to foster a positive work environment.
• Educate customers about loyalty programs to promote repeat visits.
• Model brand selling behaviors to provide an exceptional customer experience.
• Support sales leader during non-peak hours with the customer as the focus.
• Collaborate with store leadership to ensure timely task completion.
• Build and share product lifecycle expertise.
• Assist with opening and closing checklists and operating hours.
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Skills

Customer service

Loyalty programs

Brand selling behaviors

Omni-channel execution

Communication

Team collaboration

Flexibility

Lift up to 30 pounds

Job description

About Athleta

For the past 25 years, we’ve committed ourselves and our brand to a single aim: to empower all women and girls. Inspiration. Collaboration. Connection. Inclusivity. It’s what we do best, and we’re on the hunt for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences.

About Athleta

For the past 25 years, we’ve committed ourselves and our brand to a single aim: to empower all women and girls. Inspiration. Collaboration. Connection. Inclusivity. It’s what we do best, and we’re on the hunt for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences.

We use business as a force for good by putting people and the planet right up there with profit, which is why Athleta is a certified B Corp. Ready to make a move? Join us. Because we know that alone we’re strong, but together we’re unstoppable.

About The Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What you’ll do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non-peak) hours, with the customer as the primary focus
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
• Build and share expertise in the product lifecycle
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Who you are

• You embodyGapInc'sPurpose,Mission,Vision, Valuesand Behaviors
• Provides clear and direct communication of expectations.
• Ability to utilize technology effectively to engage with customers and team to meet goals
• Demonstrate interest and initiative towards continuous improvement and growth
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.

Hourly Range: $16.90 - $20.50

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Benefits at Athleta

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.
• For eligible employees

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.