Lead, Part Time - E Broad St-Westfield

Gap Inc.; United States; Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player seeks a dedicated team member to support store leadership and enhance customer experiences. In this dynamic role, you will embody the company's values while promoting customer loyalty and executing best-in-class selling behaviors. You will work collaboratively with your team, ensuring that all tasks are completed efficiently and effectively. This position offers the opportunity to engage with customers and drive sales in a fast-paced environment. If you are passionate about retail and committed to delivering exceptional service, this is the perfect opportunity for you.

Qualifications

• Strong customer service skills and ability to promote loyalty programs.
• Ability to communicate expectations clearly and utilize technology effectively.

Responsibilities

• Support store leadership by executing functional tasks and maintaining productivity.
• Collaborate with team to ensure efficient task completion and customer satisfaction.

Skills

Customer Service

Sales Techniques

Team Collaboration

Technology Utilization

Product Knowledge

Job description

About the Role

In this role, you will support the store leadership team by performing assigned functional tasks. You will act as a role model to employees to support selling behaviors and execute tasks in specific areas of expertise. Your focus will be on leading processes, executing tasks, and maintaining productivity to meet goals. Collaborating with your leadership team, your aim is to role model and teach your team, driving behaviors that deliver a best-in-class customer experience.

What You'll Do

• Consistently treat all customers and employees with respect, contributing to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• Become an expert in the brand's selling behaviors by role modeling these behaviors with every customer, ensuring an exceptional customer experience.
• Support sales leaders during non-peak hours, focusing primarily on the customer.
• Collaborate effectively with employees to ensure work tasks are completed efficiently.
• Build and share expertise in the product lifecycle.
• Assist in completing work before or after store hours, including opening and closing checklists.
• Leverage omni-channel strategies to provide a seamless customer experience.
• Ensure all compliance standards are met.

Who You Are

• You embody Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.
• You communicate expectations clearly and directly.
• You utilize technology effectively to engage with customers and team members to meet goals.
• You show interest and initiative in continuous improvement and growth.
• You are willing to work a flexible schedule, including holidays, evenings, overnights, and weekends.
• You can maneuver around the sales floor, stockroom, and office, and lift up to 30 pounds.

About the Company

Gap Inc. is the largest specialty retailer in the United States and ranks third internationally, behind Inditex Group and H&M. As of September 2008, the company employs approximately 135,000 people and operates 3,727 stores worldwide, including 2,406 in the U.S.