Lead Paralegal

Finch; New York (NY); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

100% coverage for health, dental, and vision

401(k) retirement plan

Flexible PTO

Daily team lunches

Job summary

SupportFinity™ is seeking a Lead Paralegal to manage attorney relationships and client communications in New York. In this role, you'll coordinate case progress and provide exceptional client experiences. Ideal candidates will have over 10 years of paralegal experience, especially in personal injury law. This position offers a competitive salary between $85,000 and $125,000, along with equity options.

Benefits include 100% coverage for health, dental, and vision, a 401(k) retirement plan, flexible PTO, and daily team lunches. Join us to make justice more accessible!

Qualifications

• 10+ years of paralegal experience, ideally in personal injury or high-volume plaintiff work.
• Highly organized and detail-oriented.
• Ability to build trust quickly with attorneys and clients.

Responsibilities

• Serve as the primary liaison between Finch, attorneys, and clients.
• Maintain proactive communication with clients throughout treatment.
• Provide detailed case status reports and updates to attorneys.

Skills

Paralegal experience

Organizational skills

Proactive communication

Job description

About Finch

We believe every American household deserves access to counsel in life’s biggest moments. At Finch, we’re building the infrastructure to make justice radically more accessible. Our modern approach to consumer law automates the admin work and puts clients first, starting with personal injury. Since launching in April, we’ve grown 10x and are now powering pre‑litigation for top law firms across the country. We combine expert operators with purpose‑built AI to handle intake, claim opening, medical records, police reports, lien management, demands, and everything in between. We’re backed by Sequoia, Redpoint, and the founders & CEOs of generational companies such as DoorDash, Ironclad, and Digits.

This Role

Lead Paralegals own attorney relationships, client communications, and the smooth progression of cases from sign‑up to resolution. You’ll be the primary point of contact for both firms and clients, coordinating with the broader Legal Ops team to keep every case moving efficiently while ensuring the client experience is exceptional. You’ll provide regular updates, anticipate and remove bottlenecks, and ensure attorneys always have case information at their fingertips.

You Will

• Serve as the primary liaison between Finch, attorneys, and clients
• Maintain proactive communication with clients throughout treatment and the case lifecycle
• Provide detailed case status reports and updates to attorneys and firms
• Work with case managers, intake specialists, and demand reviewers to coordinate case progress
• Identify and resolve delays or issues before they affect outcomes

Your Team

Legal Operations is responsible for delivering exceptional outcomes for our law firm partners and their injured clients with precision, speed & care. We’re building a team of the top 1% of legal operators with experience from law firms across America, and enabling them with next‑generation technology to serve more clients, with more humanity.

You Might Be a Fit if You

• Have 10+ years of paralegal experience, ideally in personal injury or high‑volume plaintiff work
• Are highly organized, detail‑oriented, and proactive in communication
• Can build trust quickly with attorneys and clients alike
• Understand the importance of both client experience and case velocity

Compensation

$85,000 – $125,000 annual salary + equity.

Benefits

• 100% coverage for health, dental, and vision
• 401(k) retirement plan
• In‑office snacks, drinks, and daily team lunch and dinners
• Flexible PTO (we trust you to take the time you need)

EEO Statement

At Finch Legal, we believe in practicing what we advocate. We are equally committed to fostering a safe, inclusive, and equitable environment within our own walls. We welcome and support individuals from all backgrounds and lived experiences — regardless of race, ethnicity, gender identity, sexual orientation, religion, disability, or veteran status. We recognize that diversity strengthens our team, enriches our perspectives, and empowers us to better serve our clients and communities. At Finch Legal, inclusion isn’t just a value — it’s a practice.