Lead, Order Fulfillment (49094)

NDC, Inc.; La Vergne (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in La Vergne, TN, seeks a Lead in Order Fulfillment to oversee daily warehouse operations and ensure exceptional customer service. This full-time role entails coordinating shipping activities, managing inventory, and leading outbound associates. Candidates should be proficient with distribution software and have strong leadership skills, with an emphasis on safety and productivity.

Qualifications

• Proficiency with distribution software required.
• Strong leadership and excellent people skills needed.
• Experience with continuous improvement and LEAN processing preferred.

Responsibilities

• Coordinate daily outbound-related activities, picking, and shipping.
• Design process workflows to improve departmental productivity.
• Manage inventory variations and ensure customer satisfaction.

Skills

Planning

Analysis

Organization

Team Building

Problem Solving

Customer Service

Motivational Skills

Education

2 years in distribution environment

Tools

Microsoft Excel

Google Docs

WMS

TMS

ERP Data Warehousing Tools

Job description

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Description

This position will help the supervisor/manager with facilitating functions within the warehouse. This position is directly responsible for the daily performance of warehouse shipping operations providing leadership to all outbound associates, as well as delivering an exceptional customer experience and driving inventory accuracy

• With leadership from the department manager, coordinate the daily outbound-related activities, picking and shipping
• Responsibilities to include designing process workflows and overall departmental productivity
• Monitor and audit receipt transactions and suggest changes that ensure adherence to corporate policies and processes and reduce inventory shrinkage
• Work directly with various Purchasing, Information Technology and Customer Service sections to research and resolve inventory variations between systems, carriers, and customer inquiries
• Create, modify, and execute various reports from various sources including WMS, ERP, TMS and Sales Cube or other data mining tools to monitor inventory movement and capacity to ensure effective slotting is being achieved inventories issues are being corrected
• Proactively manage damaged shipments and lot-control information to ensure high in-stock levels and customer satisfaction
• Help provide a safe work environment that includes daily monitoring of employee activities, providing constructive feedback, and weekly safety training events
• Perform other duties as assigned
  
  

Description

This position will help the supervisor/manager with facilitating functions within the warehouse. This position is directly responsible for the daily performance of warehouse shipping operations providing leadership to all outbound associates, as well as delivering an exceptional customer experience and driving inventory accuracy

• With leadership from the department manager, coordinate the daily outbound-related activities, picking and shipping
• Responsibilities to include designing process workflows and overall departmental productivity
• Monitor and audit receipt transactions and suggest changes that ensure adherence to corporate policies and processes and reduce inventory shrinkage
• Work directly with various Purchasing, Information Technology and Customer Service sections to research and resolve inventory variations between systems, carriers, and customer inquiries
• Create, modify, and execute various reports from various sources including WMS, ERP, TMS and Sales Cube or other data mining tools to monitor inventory movement and capacity to ensure effective slotting is being achieved inventories issues are being corrected
• Proactively manage damaged shipments and lot-control information to ensure high in-stock levels and customer satisfaction
• Help provide a safe work environment that includes daily monitoring of employee activities, providing constructive feedback, and weekly safety training events
• Perform other duties as assigned
  
  

Qualifications

Requirements

• Personal Computer/System literacy is required as well as proficiency with distribution software including Microsoft Excel, Google Docs, WMS, TMS, ERP data warehousing tools such as Sales Cube, COGNOS, or Business Object
• Background in LEAN processing, continuous improvement and or 5S is desired.
• Strong skills in planning, analysis, organizing and team building.
• Excellent people skills, motivational ability and a positive attitude are key to success.
• Ability to proactively solve problems is critical.
• Experience operating a stand-up cherry picker or order picker is preferred.
• 2 years in distribution environment
• Ability to speak, read, and write simple English.
• Ability to speak, read, and write simple Spanish is preferred
• Must be able to stand, bend, twist, reach, push, and lift for extended periods daily.
• Ability to lift products weighing up to 50 pounds.
• Comfortable working at heights up to 25 feet.
• Must be at least 18 years of age.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wholesale

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