Lead Optometrist: Patient Experience & Growth

EssilorLuxottica; Town of Wausau (WI); Sur place; USD 110 000 - 170 000; Plein temps

Résumé du poste

LensCrafters in Wisconsin seeks a Managing Optometrist to lead the marketplace and deliver the brand promise through exceptional patient care and experience. The role emphasizes leadership, KPI management, and ensuring the highest quality optometric care while partnering with store leadership.

The candidate will be responsible for building a strong patient base, maintaining licensure, and driving performance according to company standards.

Qualifications

• A Doctor of Optometry with leadership experience.
• Strong knowledge of current Optometric technology and practices.
• Excellent problem solving and critical thinking skills.
• Knowledge of sound business management practices.
• Demonstrated leadership/management capabilities.

Responsabilités

• Creates compelling vision for the future and sets clear goals with KPI-based plans.
• Leads the team to deliver unsurpassed patient service and experiences.
• Maintains office quality systems and state licensure compliance.
• Forecasts staffing needs and manages staffing levels to meet patient demand.
• Drives the organization’s performance metrics and KPI management.
• Recruits, interviews and develops high-caliber talent.

Connaissances

Leadership/Management

Optometric technology

Problem solving

Business management

Communication

Formation

Doctor of Optometry

Description du poste

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LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

The Managing Optometrist is the leader & business owner within the marketplace & organization by delivering the brand promise through key steps in the patient /customer journey, superior patient experience & the organization’s key performance metrics. Ensures all patients receive the highest quality Optometric care.

MAJOR DUTIES & RESPONSIBILITIES

• Creates compelling vision for the future, develops clear goals & operating plans ensuring executional excellence & winning results in partnership with Regional and Store Manager(s).
• Sets & communicates clear objectives & expectations, demonstrates commitment to exceed results through strong competency in KPI management & high accountability.
• Ensures LensCrafters is known as the leading optical provider within the community.
• Operates as stakeholder to all within the organization & local market.
• Places the patient/customer as the center focus & delivers excellent service.
• Strives to exceed expectations on all KPIs.
• Leads/Manages the team in providing unsurpassed Patient Service Excellence.
• Addresses all patient/customer visual life style needs.
• Builds patients/customers for life & becomes their sole family practitioner.
• Listens carefully to patients/customers' questions or concerns.
• Provides a summary of patient/customer overall eye health.
• Conducts service in accordance with protocol & accepted standard of care.
• Establishes a positive Doctor/Patient relationship.
• Utilizes & leverages all technology to deliver unsurpassed patient/customer experience.
• Demonstrates effective communication with all office & store associates to ensure a seamless patient experience & transition.
• Ensures office quality systems are maintained.
• Maintains State Licensure & practices to the full scope of that license; maintains continuing education requirements.
• Provides effective on-the-job training & guidance to team members making use of Company provided programs.
• Delivers feedback in a timely manner to all associates. Confronts problem performers directly & without delay; practices performance management.
• Creates a positive culture linked to corporate vision & values.
• Engages & leads effective store huddles.
• Conducts chart audits with Associate Optometrist.
• Recruits, interviews & selects high caliber success oriented talent, creates talent pipeline for succession planning.
• Forecasts staffing needs based on available information & assigns associates through the use of the labor scheduling model. Quickly adjusts staffing levels up or down to meet unexpected increases or decreases in office traffic & patient demand.
• Adheres to company policies & procedures & acknowledges receipt of physical inventory.
• Takes pride in the appearance of the office & ensures visual displays are in accordance with Company provided guidelines.
• Maintains safe working environment for all.

BASIC QUALIFICATIONS

• Doctor of Optometry
• Demonstrated leadership/management skills
• Knowledge of current Optometric technology & practices
• Strong problem solving & critical thinking skills
• Knowledge of sound business management practices

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.