Lead Operations Technician — Medical Delivery & DME

Health System Services Ltd; Roessleville (NY); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Future-Ready Retirement Plan

Time to Recharge

Extra Support When You Need It

Job summary

Health System Services Ltd. in Albany, NY is seeking a Lead Operations Technician to coordinate daily delivery, warehouse, and biomedical activities. You will guide the team, prioritize work, and ensure patient-ready equipment and timely deliveries. The role requires leadership experience and the ability to troubleshoot and mentor staff.

The position offers a hands-on, fast-paced environment with strong focus on safety, accuracy, and customer service in healthcare logistics.

Qualifications

• Requires high school diploma or GED.
• Two+ years in medical delivery, warehouse operations, DME, logistics, or related field preferred.
• Experience leading, training, or coordinating others.

Responsibilities

• Assist the Operations Manager in coordinating daily delivery, warehouse, and biomedical activities.
• Help assign and prioritize daily work based on staffing, delivery volume, patient needs, inventory, repair needs, and priorities.
• Provide hands-on guidance, training, coaching, and support to delivery and warehouse team members.
• Identify workflow inefficiencies, staffing concerns, equipment shortages, safety issues, and service barriers; communicate findings and solutions to the Operations Manager.
• Ensure appropriate operational coverage for deliveries, warehouse duties, biomedical work, and on-call needs.
• Serve as backup for medical deliveries, pickups, equipment setups, and emergency service requests.
• Deliver, pick up, install, set up, and troubleshoot Durable Medical Equipment (DME) in patient homes and facilities.
• Educate patients and caregivers on safe use, basic maintenance, and troubleshooting of medical equipment.
• Pull, inspect, stage, load, unload, clean, sanitize, and prepare equipment for delivery.
• Maintain a clean, safe warehouse and biomedical work area following policies and infection-control expectations.
• Assist with inventory counts, organization, shortage reporting, and documentation.

Skills

Leadership

Mechanical aptitude

Tablet and inventory software

Organizational & problem solving

Education

High school diploma or GED

Tools

Tablets

Inventory systems

Delivery software

Electronic documentation tools

Job description

Health System Services Ltd. in Albany, NY is seeking a Lead Operations Technician to coordinate daily delivery, warehouse, and biomedical activities. You will guide the team, prioritize work, and ensure patient-ready equipment and timely deliveries. The role requires leadership experience and the ability to troubleshoot and mentor staff.

The position offers a hands-on, fast-paced environment with strong focus on safety, accuracy, and customer service in healthcare logistics.