Lead Operations Cashier

Eskenazi Health; Indianapolis (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

Eskenazi Health is seeking a Lead PFS Operations Cashier to manage daily Cashier’s Office operations, interact with patients and staff, and ensure accurate handling of payments and deposits. The role emphasizes leadership, cash management, and process improvement within a hospital setting.

The position requires supervisory experience, proficiency in 10-key, and strong accuracy in cash handling according to Federal Reserve guidelines. Indiana-based, on-site role supporting hospital operations.

Qualifications

• Minimum of one year of experience in business office, office management or health information management required.
• Minimum of 2 years’ experience in a banking preferred.
• Minimum of 1 year experience in leadership decision making (team lead or supervisor).
• Must be proficient in 10 key and able to type at least 40 wpm.

Responsibilities

• Lead the daily front-line operations of the Cashier’s Office.
• Develop and train new cashiers with coaching on cash handling procedures and policies.
• Balance vault and change drawers; participate in routine audits of Cashier’s Office.
• Receive and receipt payments from patients/guarantors and other revenue items; ensure deposits are properly handled.

Skills

Leadership

Banking experience

Typing 40 wpm

10-key

Office management

Education

High School Diploma or GED

Associate’s Degree preferred

Post-secondary courses in Business/CS/Office Management

Job description

The Lead PFS Operations Cashier oversees the daily operations of the Cashiers Office.This position directly interacts with patients, family members, guests, vendors, internal and external customers to achieve a high level of satisfaction in addressing needs and concerns related to payment of bills while supporting internal customers with currency and/or operational specific needs.

Responsibilities

• Proactively contributes to Eskenazi Health’s mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi Health values of Professionalism, Respect, Innovation, Development and Excellence
• Lead the daily front-line operations of the Cashier’s Office
• Develop and train new cashiers to include ongoing coaching, ensuring competent working knowledge of proper cash handling procedures and general operating policies
• Evaluate job performance, give feedback, and maintain adequate window coverage
• Act as vault teller by counting, recording, and balancing vault currency and coin, appropriately processing damaged currency and fraudulent bills per Federal Reserve guidelines
• Balance vault and change drawers daily, participate in routine unscheduled audits of Cashier’s Office
• Support and assist cashiers in daily operations, ensure all transactions are balanced and reconciled
• Directly interact with patients, family members, guests and customers in a professional manner and achieve a high level of satisfaction with these individuals relative to addressing their needs, concerns, questions, and resolution of account balances.
• Receive and properly receipt payment from patients/guarantors, miscellaneous revenue, grant funds, petty cash reimbursements/replenishments and general fund payment items
• Ensure timely processing of petty cash vouchers, submitting required documentation and reporting, and ensuring funds disbursement to appropriate departments and teams
• Maintain industry knowledge of currency standards and US Treasure policy changes
• Receive, process, and prepare outbound secure deposits to multiple corporate banking partners
• Order Currency and Coin shipments for patient care locations, internal operational customers, and Cashiers Office; ensure accurate and timely deposits of offsetting funds relative to incoming shipments
• Notify supervisor immediately upon discovery and confirmation of vault or drawer variance
• Perform a variety of clerical, financial, and patient accounting services necessary to maintain efficient flow of operations in the clinic/hospital/office setting
• Prepare and maintain tracking log for outgoing items, ensure secure deposit bags are signed out by the armored courier prior to removal from the Cashier’s office
• Prepare Excel Spreadsheet reports as required, documenting deposits and reconciling bank statements
• Collect report data, audit, and assist in balancing Outpatient Retail Pharmacy and Clinical deposit locations as needed to support clinical leadership in locating and reconciling variances
• Process, scan, and transmit insurance payments received on campus to the bank lockbox, when needed
• Maintain proper security of cash, negotiable items, and PHI
• Assist customers with general navigation to various locations within the hospital
• Contribute to the overall success of the Cashiers Office by performing all other essential duties and responsibilities as assigned

Qualifications

• High School Diploma or GED, with post-secondary education courses or certification in Business, Computer Sciences, or Office Management
• Associate’s Degree preferred
• Minimum of one year of experience in business office, office management or health information management required
• Minimum of 2 years’ experience in a banking preferred
• Minimum of 1 year experience in the area of leadership decision making (i.e. team lead or supervisor)
• Must be proficient in 10 key and capable of typing a minimum of 40 wpm