Lead, Operational Transformation & Process Innovation

PSS Industrial Group; Oklahoma City (OK); On-site; USD 140,000 - 190,000; Full time

Job summary

PSS Industrial Group in Oklahoma City is seeking a Director of Operational Transformation to lead the discovery, design, development, piloting, and adoption of technology-enabled process improvements across internal operations and selected customer-facing workflows.

The role bridges business operations and technology, translating real-world processes into platform requirements and monitoring outcomes through pilots and continuous improvement initiatives.

Qualifications

• Significant experience managing, improving, or analyzing complex operational or business processes.
• Ability to quickly learn unfamiliar processes and understand how work is actually performed.
• Strong process-mapping, workflow-analysis, analytical, and problem-solving skills.
• Experience working cross-functionally with operating leaders, frontline employees, and technical teams.
• Ability to translate business processes into clear requirements for technology teams.

Responsibilities

• Lead discovery, design, and continuous improvement of processes across internal operations and selected customer-facing workflows.
• Translate operational processes into business, functional, data, and user requirements for technical teams.
• Oversee platform development, piloting, validation, and adoption of technology-enabled solutions.
• Drive adoption, change leadership, and cross-functional influence to sustain improvements.

Skills

Process mapping

Cross-functional collaboration

Requirements translation

Communication

Change management

Education

Bachelor's degree

Tools

Lean/Six Sigma

Job description

PSS Industrial Group in Oklahoma City is seeking a Director of Operational Transformation to lead the discovery, design, development, piloting, and adoption of technology-enabled process improvements across internal operations and selected customer-facing workflows.

The role bridges business operations and technology, translating real-world processes into platform requirements and monitoring outcomes through pilots and continuous improvement initiatives.