Lead On-Site Coordinator

Vestis Corporation; Austin (MN); On-site; USD 34,000 - 39,000; Full time

Job summary

Vestis Corporation seeks a Lead Onsite Coordinator to manage customer-site operations, ensuring timely delivery of garments and inventory, and maintaining high service levels. You will oversee inventory control, FIFO practices, and coordination with service providers to minimize losses and misplacements.

The role requires 3+ years in the service industry, strong communication, and experience with ISO 9001 quality standards. Onsite work, with heavy lifting and daily site interactions, is expected.

Qualifications

• Minimum of three years of service industry experience.
• Two+ years in account management with customer interaction.
• Experience with quality assurance/quality control and ISO 9001.
• Strong communication and organizational skills.
• Proven ability to upsell services and products.

Responsibilities

• Establish and maintain relationships with customers with effective communication.
• Ensure accuracy of account and delivery information.
• Manage garment inventory, FIFO, and rotation to minimize waste.
• Coordinate on-site inventory and manage delivery/tote breakdowns.
• Provide weekly status updates and handle issues promptly.
• Attend site meetings and train on reusable garments usage.

Skills

Account management

Customer service

Quality assurance

ISO 9001

Bilingual Spanish/English

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Minitab

Visio

GTS

Barcode data systems

Job description

Meet Vestis®:

For the People Who Make It All Work

At Vestis®, we provide uniforms, workplace supplies, and professional cleaning that help businesses simplify their workday and keep their teams safe, confident, and focused on what matters most. More than a provider, we are a partner in productivity, trusted to keep you running.

Join us and build a career supporting the people who make it all work.

Overview

The Lead Onsite Coordinator position is employed by Vestis but will work primarily at the customer location. The purpose of this role is to build partnerships with customers and dedicate operations and services to meet and exceed customer requirements and expectations. The Lead Onsite Coordinator is responsible for ensuring all dress stations are supplied to avoid out of stock garments and the site customers receive their laundry and inventory on time and as needed. This role is essential in ensuring laundry is distributed adequately and delivered to all designated areas of the site and to further ensure lost and ruin garments percentage in the manufacturing areas are reduced. The Onsite Coordinator is responsible for consistent customer service.

Responsibilities/Essential Functions

• Establish and maintain relationships with customers providing consistent, effective communication in a variety of settings and styles with customer service and retention in mind
• Responsible for the accuracy and integrity of all account and delivery information
• Receive and sign documents for laundry site deliveries by Service Provider divisions
• Daily management of garments including stocking and managing garment racking and age system with respect to FIFO practice, managing and making recommendations for adjusting inventory levels as necessary, rotating aged garments and monitoring expiration dates of garments
• Coordinate physical inventory once or twice per calendar year
• Managing delivery system by breaking down totes on delivery dates, marking totes with appropriate dates
• Responsible for ensuring hampers are in designated locations by area and any soiled garment is in correct hamper while avoiding mixing garments
• Responsible for ensuring the Service provider driver picks up all soiled laundry hampers at all locations at the site
• Provide weekly status updates to company contact, including any issues relating to garments, stocking, orders, garment rotation, ruin/lost garments.
• Monitor customer feedback and handle customer issues in a prompt and courteous manner with all issues should be handled within a timely manner (preferably within 24 hours)
• Attend company weekly/monthly meetings with site management to discuss trends, reports, and forecasting future needs for each building
• Participate in conducting on-site employee training on how to use re-usable garments and all internal customers that visit the manufacturing areas.

Knowledge/Skills/Abilities

• Demonstrated successful experiences of upselling services and products
• Excellent verbal and written communication skills, a strong work ethic, attention to detail, interpersonal relationship-building skills, organizational skills and problem-solving skills to effectively communicate and interact with all levels of the organization
• Strong analytical, problem solving, organizational skills, and influencing and negotiation skills
• Two or more years of experience in account management with emphasis on customer interaction and strong ability to problem-solve to final resolution
• Must be capable of presenting ideas and programs as well as problem resolutions to all levels of staff and management with confidence
• Two or more years related experience of quality assurance/quality control experience and must possess ISO 9001 experience
• Thorough knowledge of internal audits to meet ISO standards, document control, customer audit, complaint investigation, and continuous improvement, preferred
• Process Improvement certification a plus. Excellent knowledge of quality assurance tools, concepts and methodologies
• Customer service experience with a wide variety of consistent customer contact
• Excellent planning and organization skills with ability to multi-task and have a sense of urgency for the immediate needs of the customer in a fast-paced environment
• Strong proficiency in Microsoft software including Microsoft Word, Microsoft Excel, Microsoft Outlook, Minitab statistical software, Visio. Familiarity with GTS and barcode data systems
• Bilingual language skills are preferred (Spanish/English).

Working Environment/Safety Requirements

Supervisory Responsibilities

• This position will not have any direct supervisory responsibility although the job will require the ability to meet project deliverables through others.

Work Environment

• Must be able to safely lift, carry or maneuver a minimum of 50 lbs and occasionally up to 100 pounds on a frequent basis, as well as load/unload product from a truck without assistance
• Remain standing/walking for extended amounts of time
• Work may be in a manufacturing, warehouse, or similar environment; subject to noise levels, temperature variations (heat and cold), and odors.

Experience/Qualifications

• Minimum of three years of service industry experience
• High school diploma or equivalent; college degree preferred
• Must have a valid driver’s license with excellent driving record

Location: MC#632AA Austin MN

Pay: $25.75 an hour

Headquartered in Roswell, GA, Vestis® is the second largest provider in the industry with over 300,000 customer locations and approximately 20,000 teammates across North America. Vestis® is a leader in the B2B uniform and workplace supplies category. Vestis® provides clean and safe uniform services and workplace supplies to a broad range of North American customers from Fortune 500 companies to locally owned small businesses across a broad set of end markets. The Company’s comprehensive service offering includes a full-service uniform rental program, cleanroom and other specialty garment processing, floor mats, towels, linens, managed restroom services, first aid supplies and more.

Vestis® is an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Vestis Commitment to Equal Opportunity Employment

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information below to request the appropriate accommodation.

Reasonable Accommodations and the Online Application Process

Consistent with Vestis and Canadian Linen’s commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Vestis or Canadian Linen, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-833-901-8823 or email us at [e-mail].

Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.

Thank you for your interest in an employment opportunity with Vestis, Canadian Linen and Québec Linge.