Lead Office Assistant

Metropolitan Family Services; Chicago, Northern (IL, KY); Hybrid; USD 31,000 - 35,000; Part time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

HSA contributions

Teladoc services

401K match

Job summary

Metropolitan Family Services in Chicago is seeking a Part-Time Senior Services Office Lead for our North office. You will engage with seniors, coordinate activities, and ensure timely follow-up while working with a diverse community.

The role requires a high school diploma, 1+ years in a related field, and willingness to work evenings/weekends. Benefits include medical, dental, vision, HSA, Teladoc, and a 401(k) match.

Qualifications

• High School Diploma or GED required.
• 1+ years of experience in a related field or senior populations required.
• Bachelor’s degree in social work or related field preferred.

Responsibilities

• Provide ongoing outreach and engagement to build relationships with clients 55 years and older and inform them of available resources.
• Complete assessment to understand basic needs, quality of life indicators, current services, and to identify opportunities for education/socialization and recreational activities.
• Organize and coordinate recreational, social and educational activities for seniors.
• On-going engagement, reassessment and goal planning.
• Conduct well-being checks as needed.
• Handle emergency and crisis situations with residents.
• Establish a senior group to support the development of community events and activities.
• Aware of all resources in the community and will work with these resources to provide referrals for seniors.
• Work within contract, grant, and program requirements including meeting timelines and reporting requirements.
• Enter documentation in CMTS and file by assigned timeline.
• With program supervisor approval or higher, authorize limited amounts of financial assistance to clients.
• Track and manage deliverables to meet and exceed monthly goals.
• Take increasing responsibility for own professional development, utilizing supervision and other developmental opportunities within and outside the agency to enhance skills and understanding.

Skills

Customer service

Communication

Diversity awareness

Time management

Education

High School Diploma or GED

Bachelor’s degree (preferred) in social work or related field

Tools

Word

PowerPoint

Excel

Job description

If asked to describe the culture at Metropolitan Family Services, we could do that in one word. COMMUNITY ! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do.

Metropolitan Family Services(MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company’s bottom line? Then we’d love to hear from you!

We are currently looking to fill a Part-Time Senior Services Office Lead role at our Northoffice in Chicago.

Location:

• Edgewater Senior Center: 5917 N Broadway St, Chicago, IL 60660

SALARY:

• The average starting salary for this position will fall in the range of $22.56 - $25.64 hourly. Where candidates fall in this range will be based on skill and experience level.

ESSENTIAL JOB FUNCTIONS:

• Provide ongoing outreach and engagement to build relationships with clients 55 years and older and inform them of available resources.
• Complete assessment to understand basic needs, quality of life indicators, current services, and to identify opportunities for education/socialization and recreational activities.
• Organize and coordinate recreational, social and educational activities for seniors.
• On-going engagement, reassessment and goal planning.
• Conduct well-being checks as needed.
• Handle emergency and crisis situations with residents.
• Establish a senior group to support the development of community events and activities.
• Aware of all resources in the community and will work with these resources to provide referrals for seniors. Serve as an advocate. Track and follow up as appropriate.
• Work within contract, grant, and program requirements including meeting timelines and reporting requirements.
• Enter documentation in CMTS and file by assigned timeline.
• With program supervisor approval or higher, authorize limited amounts of financial assistance to clients.
• Track and manage deliverables to meet and exceed monthly goals.
• Take increasing responsibility for own professional development, utilizing supervision and other developmental opportunities within and outside the agency to enhance skills and understanding.
• Other programmatic duties assigned by supervisor.
• Work effectively with diverse staff and service populations.
• Attend monthly coordination and community meetings.
• Work a rotating weekend/evening schedule per year that includes a Saturday and at least one late night required.
• Plan accordingly, as needed in response to scheduled activities/ events at assigned buildings.
• Other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES:

• Demonstrated ability to render adequate service to clients and to organize and manage job efficiently.
• Requires mobility to work with senior caseload.
• Ability to maintain assigned community and home-based services.
• Ability to work effectively with diverse individuals and groups.
• Provide a high level of customer service to residents, partners, funders, visitors etc.
• Excellent skills in a wide array of computer software, including Word, PowerPoint, and Excel.
• Excellent oral and written communications skills, including knowledge of grammar and spelling, and ability to compose documents and letters and to proofread and edit documents as needed.
• Ability to work both individually and as a team member in a highly complex and face-paced environment.
• Excellent tact, consideration, and good judgement in dealing with a wide range of the public.

QUALIFICATIONS:

• High School Diploma or GEDrequired.
• 1+ years of experience in a related field or senior populations required.
• Bachelor’s degree in social work or related field from an accredited college or universitypreferred.

ADDITIONAL REQUIREMENTS:

• Satisfactorily pass all relevant screenings and criminal background checks.

TRANSPORTATION/TRAVEL REQUIREMENTS:

• Driving for work not required with a personally owned vehicle. Travel between sites is required.

PHYSICAL DEMANDS

• While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal. The employee may occasionally lift and/or move up to 25 pounds.

Some highlights include:

• Medical Coverage, Dental Coverage, and Vision Coverage.
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

• Some of the above benefits are available for part-time and temporary workers, but not all. Be sure to inquire upon your hire as to which benefits apply to you.

MORE ABOUT US:

Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.

This job description is not designed to cover nor contain a comprehensive, exhaustive listing of duties and responsibilities, and it is expected that employees understand there may be other duties assigned outside of the written language that appears here.

Metropolitan Family Services reserves the right to amend, add, change, and/or remove responsibilities to meet business needs as necessary, at any time, with or without notice to employees

Qualifications

Experience

Preferred

*Learn new systems quickly, adapt to change, and take initiative.

*Use discretion and judgment in handling sensitive situations.

*Ability to interact appropriately with diverse clients and staff.

*Comfortable working independently in a fast-paced environment.

*Strong organizational and time management skills, with the ability to multitask effectively.

*Effective interpersonal and problem-solving skills.

*Intermediate proficiency in office software

*Excellent verbal and written communication skills.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.