Lead Mobility Specialist

Urban Strategies, Inc; Norfolk (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

Urban Strategies, Inc. in Norfolk, Virginia is seeking a Lead Mobility Specialist to oversee mobility services for families during relocations. The role involves providing case management and partnering with community services to enhance quality of life.

The ideal candidate will have a Bachelor's degree in a relevant field and at least three years of case management experience. Proficiency in MS Office is essential, and strong communication skills are a must.

Qualifications

• Minimum of three years experience as a case manager or service connector.
• Ability to handle confidential information professionally.
• Strong verbal and written communication skills required.

Responsibilities

• Plan and execute mobility services for families.
• Conduct intake and assessments for residents.
• Provide training for case managers.

Skills

Social Work

Case Management

Communication Skills

Organizational Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

Bachelor's Degree in Social Work, Sociology, Psychology, or relevant field

Tools

MS Office Suite

Job description

REPORTS TO: Senior Project Mgr. or Family Support Specialist Mgr.

BACKGROUND

For nearly 40 years, Urban Strategies, Inc. has assisted residents and community stakeholders to design and implement a wide range of transformative projects in distressed U.S. communities. Our mission is all children and families will be stable and thriving.

JOB SUMMARY

The Lead Mobility Specialist is responsible for the planning, supervision and execution of mobility services for families being relocated as part of a place-based transformation initiative. Additionally, the Lead Mobility Specialist provides comprehensive case management, referral, and seamless coordination with community and supportive service activities that promote economic self-sufficiency for families, enhance quality of life for seniors and the disabled, and increase opportunities for residents. They will provide specialized assistance to support families through the relocation process as identified below. This position will work with a team of social workers, case managers, employment specialists, and other professionals to identify appropriate strategies and assist families under the Norfolk St. Pauls People First Initiative funded in part through a Choice Neighborhoods Implementation (CNI) Grant from the U.S. Department of Housing and Urban Development.

DIRECT SERVICE DELIVERY RESPONSIBILITIES

• Provide training and support for case managers in the development and execution of relocation services that take into consideration resident needs, priorities and URA regulations.
• Coordinate relocation strategies with the housing authority, development partners and any applicable community organizations.
• Establish relationships with landlords to assist with building relocation options for residents.
• Conduct intake and assessments for residents for enrollment into the case management program.
• Conduct home visits, office visits, community site visits to collect information from residents.
• Works with families to assess, develop, implement, monitor, and recommend modifications to Development Plans using a multidisciplinary process.
• Utilize knowledge of the local community to assist residents with navigating a variety of social service organizations and public agencies.
• Identify gaps in services, advocate on behalf of residents, coordinate and monitor service delivery for an assigned caseload.
• Understand and advise residents on relocation opportunities and neighborhood choices.
• Provide mobility counseling to include managing relocation activities with and for residents.
• Manage and maintain an effective relationship with The Housing Authority and City of Norfolk.
• Maintain privacy and confidentiality of all household information given.
• Enter and track all resident data entered into Urban's customized performance management system LEARN to document resident progress in real time.
• Attend community supportive services meetings with critical partners and other social service entities.
• Actively participate in Urban Strategies program meetings and other meetings related to the project.
• Be available to occasionally work nights and/or weekends, and travel.
• Performs a range of associated administrative functions, as appropriate, such as monitoring budgets, preparing administrative and programmatic reports and correspondence, and submitting billing documentation, as required.
• Performs miscellaneous job-related duties as assigned.

QUALIFICATIONS

• Bachelor's Degree in Social Work, Sociology, Psychology or other relevant field.
• A minimum of three years of work experience as a case manager, service connector, or other relevant direct practice with low‑income households, experience with health services a plus. Commitment to strengths-based and family-focused service planning; ability to understand program philosophies and place-based approach.
• Ability and commitment to handle privileged information in a professional and confidential manner.
• Ability to function as a team player in both internal and external relationships availability to attend evening and weekend functions as required.
• Possession of a valid driver's license and availability of automobile for work use. Strong verbal and written communication skills.
• Must be proficient in Microsoft Outlook, Word and Excel.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Strong organizational, planning and time management skills.
• A strong sense of and respect for confidentiality involving both participants and fellow employees.
• Must excel in fast-paced environment.
• Ability to work in a variety of settings with culturally-diverse persons and communities with the ability to be culturally sensitive and appropriate.
• The ability to work independently and with initiative, combined with skills for thriving in a team environment to achieve shared goals.
• Computer proficiency in MS Office Suite (Advanced MS Excel), other commonly used software.

Urban Strategies is an equal opportunity employer.